Customer Service Relations
Resume:
Lisa W. Settle
Clerk - UPS
Winston-Salem, NC ***06
***********@*****.***
Dedicated Production Scheduler for over 22 years with demonstrated skills communication and computer
skills contribute to high levels of efficiency and productivity. Assembly worker for 5 years. A dependable employee who enjoys establishing excellent customer relations and successfully managing
customer issues. An organized, accurate and fast worker with solid computer skills and customer service..
Work Experience
B2B operator
Hanesbrands/Inmar - Winston-Salem, NC
February 2019 to Present
My job title is a Processor. We run 8 different line. KA,.BPW, INT, Polo, Underwear, Socks, Champion. Hanes parts. Which consists of sorting. Inspecting, damaging and packaging of products. Clerk
UPS
August 2004 to Present
Handle all customer relations issues in a gracious manner Responded to customer concerns with friendly and knowledgeable service Scan and process packages, re label packages
Place all outgoing packages on conveyor belt
Organized the packages in hold area
Production Scheduler
Precision Part Systems
May 1991 to November 2018
Tracked progress of manufacturing orders
Updated management and clients on the process of production Developed scheduling for task, so that goods will be available when needed. Prepared packages for shipment, pickup of courier delivery to customer Managed office supplies, vendors, organization and upkeep Processed accounts receivable and accounts payable Performed general office duties, including answering multi-line phones, routing telephone calls or message to appropriate staff.
Typing, filing, sorting and handling incoming and outgoing mail Sale Associate / Switchboard Operator
Walmart
August 2002 to May 2004
Help assist customer in various departments
Zoned departments
Help Supervisor mark down prices on clothes items
Direct all incoming call to correct department
Education
High School Diploma
R.J. Reynolds High School - Winston-Salem, NC
1983
Skills
• CUSTOMER SERVICE
• TELEPHONE (10+ years)
• DATA ENTRY
• ADMINISTRATIVE SUPPORT
• BOOK KEEPING
• Filing
• Inventory Clerk
• Machine Operator
• Communications
• Excel
• Microsoft Excel
• Inventory
• Receptionist
• Multi-line Phone Systems
• Accounts Receivable
• Phone Etiquette
• Accounts Payable
• Microsoft Outlook
• QuickBooks
• Office Management
• Sales
• Office Administration
• Accounting
• QuickBooks
• Assembly
• Customer service
• Bookkeeping
• Office management
Certifications and Licenses
Driver's License
Additional Information
Skills
Administrative support File and Database management Data Entry Customer Service
Book keeping Product Knowledge
Telephone etiquette Oral and written communication
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