Drema Root

**** * ****** ad4bic@r.postjobfree.com Chicago, IL 60632 312-***-****

I am currently seeking a position in the Administrative Support/CSR field with a variety of responsibilities. My background has been as a detail and goal-oriented employee, creating correspondence, proofreading, inbound and outbound call center, healthcare sales agent, enrolling agent, medical records, heavy alpha numeric data entry, utilizing Excel spreadsheets and Access databases, creating and editing PDF documents, Outlook and Lotus notes calendar maintenance, database maintenance, scanning, printing, mail handling and distribution, vendor payment processing, order entry, electronic filing, and phone support.

PROFESSIONAL EXPERIENCE

Robert Half Int’l-Illinois Housing Authority, CSR/Data Entry Apr 2021-Jul 2022

Customer Service, (remote position) Inbound-outbound call center, verifying eligibility requirements and documents, assisting callers with completing applications for assistance with rental assistance program, status updates of their applications, general information about the program and data entry of customer information

Kelly Services-Healthcare Inc., Data Entry Apr 2020-May 2020

Data entry and proofreading of customer demographic information into the system

Randstad Staffing-Bswift, CSR/Data Entry Oct 2019-Nov 2019

CSR, Inbound Call Center, enrolling various companies’ employees in their benefits program during their Open Enrollments, and giving information for inquiries regarding their benefits

Kelly Services-American Bar Association, Administrative/Data Entry Sep 2019- Sep 2019

Data entry of financial information into Access database and excel spreadsheets and updating information and proofreading

Kelly Services-CNO Financial Services, New Account Coordinator Mar 2019-Jul 2019

Open new accounts (IRA, Custodial, Individual, Joint, Roth) scanning, maintain updates, data entry and proofreading

Premier Staffing-DHS, CSR, Data Entry Operator Oct 2018-Mar 2019

CSR-call center and data entry of DHS clients, researching client documents for filing appeals and resolving client inquiries and concerns

Noor Staffing-Pace Transit, Data Entry Operator Apr 2018-Aug 2018

Data entry of customer information into the system, CSR, scheduling transportation needs and Excel spreadsheets

Ultimate Staffing-Capital Group, Administrative Assistant II Dec 2017-Dec 2017

Working with client files, cleanup, data entry, scanning, and e-file them into the system for management executives

Randstad-J. P. Morgan Chase Bank, Data Entry Operator June 2017-Oct 2017

Data Entry of forms and documents, proofreading and meeting daily production and quality goals in a lockbox department

William Everett Group-IBM, Verifier/Scanner Jul 2015-Oct 2016

Verifying, scanning and data entry of red light & speeding (picture overviews and video) violations for IBM

Global Employment Services-GoHealth, Benefits Advisor Aug 2014-Feb 2015

Sales Agent/CSR/Data Entry, enrollment and sales agent for healthcare plans, inbound-outbound call center, proofreading and resolving customer inquiries and concerns

AltaStaff-Maximus, CSR Jul 2014-Aug2014

CSR, inbound call center, data entry & enrollment of Medicaid customers

GoHealth, Benefits Advisor Aug 2013-May 2014

Sales Agent/CSR/Data Entry, enrollment and sales agent for healthcare plans, inbound-outbound call center, and resolving customer inquiries and concerns

Advantage Sales & Marketing, JewelOsco, Brand Ambassador Oct 2011-Feb 2014

Food preparation and sampling, distributing product samples and engaging customers regarding new products (part time position)

Healthcare Support Staffing- Emdeon, Data Entry Operator Mar 2013-Jul 2013

Data entry of customer information for applications and information into client files for county care program, scanning and verifying documents, manual filing and CSR, contacting customers to update information for their applications

Adecco-OptionsXpress, Charles Schwab, Data Entry, Clerical Nov 2011-Mar 2013

Editing, researching, proofreading, cleanup and managing W8 Ben electronic files and pdf files, data entry & updating customer information into Broker Office & Sales Force, CSR, alpha numeric data entry into Excel spreadsheets, scanning, verifying, clerical duties and manual filing

Care Communications, Medical Records Data Entry Clerk Apr 2011-Oct 2011

Creating, revising and verifying Moffitt Cancer hospital patients’ medical records into new database, CSR, and data entry

Lakeshore Staffing-Computer Share Fund Services, CSR Oct 2007 –May 2010

Outbound call center utilizing scripted responses, contacting businesses and shareholders, alpha numeric data entry, proofreading, searching and matching correct phone numbers (part time employment)

Kelly Services- Wellpoint, Inc, Adm/Data Entry Operator Sep 2010-Dec 2010

Heavy data entry of contractual information into proprietary database and maintaining databases and utilizing various websites, scanning and verifying documents, customer service, heavy volume faxing and cutting and pasting, learning various software applications to process work and filing (Other companies and duties available upon request)

Staffing Now-United Airlines, Adm/Data Entry Operator July 2010-Aug 2010

Alpha numeric data entry into Excel Spreadsheets and Access database and proofreading, CSR (Other companies and duties available upon request Feb 2010-Aug 2010)

Maxim Health- Chicago Public Schools, Data Entry Operator Oct 2009-Nov 2009

Alpha numeric data entry for school nurses of student health records, proofreading and filing

Geneva Promotions-Sams Club, Product Demonstrator Jul 2009-Sept 2009

Greet customers in a timely, professional and personable manner and use product and knowledge to provide exceptional service to customers and build sales. (Hourly and Commission position)

Crossfire Staffing-Sears Holdings, Data Entry Operator Apr 2009-Apr 2009

Alpha numeric data entry into Excel spreadsheets and content into Web page forms, and proofreading

Excel Staffing- Pitney Bowes-IBM, Adm/Database Maintenance Nov 2008-Jan 2009

Create and maintain written specifications for data conversion, database maintenance and updating database and reports, generates reports and analyze/present data and data entry

Rose International- Bank of America, Data Entry Sept 2008-Oct 2008

Alpha Numeric data entry, electronic filing, scanning, proofreading and apply principles of finance to analyze and process financial statements, legal, government, retirement, business and customer documents

Adecco-Thomson Reuters, Administrative/Data Entry May 2008-July 2008

CSR, distributing mail, processing outgoing mail and UPS packages and mail, incoming mail, (screening and distributing) faxing, expense reports, processing vendor payments, scheduling meetings, and maintaining calendar, stocking and ordering supplies for lunchrooms

A Personal Commitment-United Way-Ceda, Data Entry Dec 2007-Jan 2008

Alpha Numeric data entry and proofreading documents

Office Team- Bank of America, Administrative Assistant Sep 2007-Sep 2007

Administrative duties and phones for department

Mark/Ryan-Automated Health Systems, Outreach Specialist Oct 2006-Aug 2007

Customer Service, data entry, field work (PowerPoint presentations to community organizations), meeting and presenting health insurance services to DHS Medicaid clients, enrolling clients in their choice of plan and with a physician and utilizing language line

EDUCATION

Daley College 1996-1997

Major: Computer Science

Minor: Business

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