Quality Assurance Analyst
Resume:
PROFESSIONAL SUMMARY
Test Analyst experienced in developing and implementing quality
assurance tests within product-based SAAS companies. Helps teams produce exceptional products by offering in-depth quality assurance support. Open and clear communicator with good multitasking skills organized nature, and strong attention to detail. Fully versed in complete SDLC.
WORK HISTORY
Test Analyst, 01/2023 - 10/2023
Foster Moore, Cary, NC
Quality Assurance Analyst, 08/2021 - 12/2022
Onit, Remote
Apex, NC 27502
ad4bhl@r.postjobfree.com
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SKILLS/TOOLS
POOJA DIXIT
Supported continuous improvement efforts by analyzing defects, and trends and recommending process enhancements for Foster Moore's Companies Register, Trademark module, and Beneficial Ownership products.
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• Carried out Regression, Manual, Smoke, UAT, Functional testing Developed, documented, and executed manual test scenarios to identify defects and certify new and old features.
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Increased overall test coverage, prioritizing high-risk functionalities for thorough examination.
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Worked on building test automation(Playwright tool)for client customizations on base products, thereby reducing delivery time of new features by up to 35%.
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Streamlined testing processes by developing reusable test cases and automated test scripts.
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Facilitated quick issue resolution through clear defect reporting, providing precise steps to reproduce along with relevant screenshots or logs when needed.
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Collaborated with product owners to stay current on intended functionality. Involved in sprint planning, user stories, backlog grooming, and client demos.
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Operated under Agile and Scrum frameworks to complete releases and well-organized sprints.
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Conducted extensive test planning, test case creation, and test execution for complex software systems for Onit's Enterprise Management System, Contract Life Cycle Management System, and Legal Holds application.
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Managed end-to-end test cycles for comprehensive evaluation of system functionality.
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• Test Plans and Test Methodologies
• Cross-Platform Testing
Manual
Functional/Regression/UAT/Perfor
mance testing
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Defect Tracking and Reporting-
JIRA/Bugzilla/Excel/Issue Tracker
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Automation Scripting using
Gherkin language/Playwright
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Project Management tool: JIRA,
Confluence, Miro
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• Version Control Systems: Git
• CI/CD: Jenkins
Database Query MySQL/Postgres-
DBeaver/Mongo DB Compass
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• API testing-Postman/Soap/Rest
Agile Methodology-Sprint
planning/retro/refinement/Scrum
ceremonies/Daily stand-ups
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Business Analyst/QA Engineer, 11/2008 - 01/2012
InfoBeans, India
Branch Credit Manager, 11/2007 - 08/2008
Tata Capital, India
Branch Credit Head, 06/2006 - 11/2007
Kotak Mahindra Bank, India
Collaborated with development teams to identify, track, and resolve software defects promptly.
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Examined events in application log management and monitoring tools to identify root causes for failures.
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Contributed to seamless project handoffs between teams by providing clear documentation of testing results and improvement recommendations.
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Worked closely with technology team on performing impact analysis on migrating from SQL to Mongo DB
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Helped team doing various functional API tests using SOAP/Rest/Postman
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Streamlined project management with effective communication and collaboration across cross-functional teams.
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Supported software development projects by defining clear requirements and effectively communicating them to technical teams.
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• Participating in users' sessions for enhancements and requirement Defect prioritization and assignment for testing- Attending defect triage calls with end clients in UAT.
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Identified and tracked defects with JIRA and supported developers in resolving problems by completing additional tests.
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Involved in assisting sales pitch and assisting sales team in preparing demos for new clients.
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• Worked on web, iOS and android applications.
Maintained up-to-date knowledge of relevant regulations including those about consumer lending.
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Coordinated with other departments to ensure proper due diligence was completed before granting credit approval.
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Analyzed financial statements, loan applications, and credit reports for potential customers.
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Evaluated the creditworthiness of applicants based on established criteria such as income level, debt ratio, and collateral value.
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Credit Appraisal for Personal Loans upto 15lacs & Business Loans upto 25lacs
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• Policy training every fortnight for channel partners & internal team Managing vendors like FI, Dedupe & RCU agencies for the location for PL
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• Delinquency monitoring & control
Have assisted the National Credit Head in product launch & Personal Loan policy & process formation.
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• Reviewing the cases on various credit parameters as per policy Credit Manager, 12/2003 - 12/2005
GE Capital, India
Reservation and Ticketing Agent, 12/2002 - 12/2003 Jet Air, India
Deciding on the sanction amount and tenure of the customer post credit, with support of Dedupe Check, eligilibility calculation, RCU and FI report
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Delinquency control - Ensuring resolution of all delinquent customers by personal calling and personal visits in case of skips with support of collection
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Market intelligence to keep a track of delinquent customers across the industry to reduce risk and ensure healthy portfolio
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To analyze the portfolio and performance of each segment to give a better feedback to sales in sourcing cases to increase conversion rates
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Regular training to Credit, Sales and FI agencies on current business policy for better product understanding and business sourcing.
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Over seeing comprehensive study of the credit worthiness during the process of sanctioning credit/loan to individual through all the primary and secondary researches
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Proficient in Credit Administration (pre & post sanction) involving Credit Appraisals, Verification of Documents, Sanction & Disbursement of Loans, delinquency analysis and providing decision for sanction and disbursement in order that commitment to customer on turn around time is met
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Generating MIS reports to update the management about business
/ individual performance
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Formulating latest policy updates & downloading it to the Branch Direct Sales Team
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Coordinating with Branch Collection Team in order to control FPD, SPD & TPD numbers
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Maintain a high quality of the portfolio by ensuring quality credit appraisal process
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Supervising Data Verification and Field Investigation activities with a view to obtain accurate information to assess the creditworthiness of the clients.
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Processed order transactions and provided customers with detailed itineraries, tickets, and receipts.
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Reviewed tickets, identification, and passports to verify traveler identity.
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Collaborated with passengers and travel agents to resolve booking issues, correct fares, and clarify rules.
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Input customer reservations, payment sources, and contact details into Sabre system.
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Advised customers on various options available when making changes or cancellations to their itineraries.
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Provided passengers with boarding passes and travel documents according to airline regulations.
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Maintained up-to-date knowledge of airline rules and regulations related to ticketing services.
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EDUCATION
MBA, 06/2003
DMSR Tirpude College - Nagpur, India
CERTIFICATIONS
Informed passengers about baggage allowances, restrictions, and fees associated with their flights.
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• ISTQB - Certified Software Quality Analyst
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