Michele Rowell (Shelly)

*** ******* **** *** ***

Henderson, Ky 42420

606-***-****

ad4bhg@r.postjobfree.com

OVERVIEW I have 4 plus year experience working with Medicare, I was a phone and chat customer service agent. I helped with the Medicare coverage, researching claims, helping appeal claims, and helping with finding the advantage plan they like the best. I also had 34 years’ experience General Manager in the hospitality industry. I also did the booking for the hotels I work for, AR, AP, PR, Profit and loss statement, I am a quick learning and not afraid of hard work.

EXPERIENCE Maximus Services LLC Call and Chat

representative

• I took phone calls and also chat agent, I’m Claims tier 1 and DME claims tier 1 Certified.

• Help customers with their Medicare accounts research claims and help find Advantage plan that was best for them.

• I took several calls a day and chat we took up to 3 at a time It was a very fast paste demanding job. I loved it

Rite Aid 4/2018 - 6/2019 Lead Retail

Sales Associate

• I Enhanced customer satisfaction by providing personalized assistance and product recommendations. Streamlined store operations for better efficiency through regular inventory checks and merchandise organization. Boosted sales performance with persuasive communication skills and extensive product knowledge. Achieved high levels of repeat business, establishing rapport with customers and remembering their preferences. Assisted in visual merchandising efforts to create eye-catching displays, attracting more customers to the store. Contributed to team success by consistently meeting or exceeding individual sales goals. Developed strong relationships with vendors, ensuring timely merchandise replenishment and smooth order processes. Mentored new associates, sharing best practices and helping them develop their selling skills for improved performance. Ensured a welcoming store atmosphere, maintaining cleanliness standards and promptly addressing any customer concerns

West Main Pawn Shop 12/2015 -

8/2016 Manager

Counted cash drawers daily and balancing all shift at the end of day Making loans to customer Service Pulled at merchandise and get it ready for sale Send remainder letter to customer who are late on the loans Run all end of day reports and balance all shift Logging all firearms in firearms books and responsible for all inventory on firearms Worked at the Corporate Office operating Quick Books Pro AR, AP, PR imputing all information in Quick Books for all Corporate Businesses

Ramada Inn and Days Inn

2002 - 2015 General Manager

• Greeted and welcomed all hotel guest with a smile Recruited and trained all new members of our guest service team Conducted weekly department meetings to inform all departments of what event were coming to the hotel Handled all A/R, A/P, Payroll, Quick Books, Lanyon, My Portal Kept labor cost and supplies cost down EDUCATION Increased hotel revenue by attending all Chamber of Commerce Visitors Bureau events Accommodating all guest satisfaction Promoted the loyalty program of the brand Resolved service-related problem in a timely manner. I am a certified General Manager for Wyndham Worldwide I received in 2002. I never missed any opportunity to further my education in my field. I am also claims trained to research claims medical claims and Durable Medical Claims

Henderson County High School

Graduated 1981

SKILLS I am certified General Manager in Hospitality, and also certified with Medicare Claim tier 1 and Durable Medical Equipment tier 1 Guest Services Special Events Planning Reservations and booking system Courteous and helpful General Housekeeping PR, AR, AP, Marketing WORK HISTORY experience Staff Training Service-Oriented Skilled Waitstaff Budgeting Cost Control Bookkeeping Luxury guest service Catering Adaptability Inventory Management System Working with a Budget Quick Books Pro 2017 Advanced Accounting Attention to Detail Active Listening Goal Oriented Team Collaboration Excellent Communication Customer Service Task Prioritization.