Tiara Okonkwo

Jacksonville, FL *****

ad4bha@r.postjobfree.com

+1-904-***-****

Exceptional phone etiquette and customer service provider Very strong telephone skills Retention and lost management skills Self-motivated, goal oriented Extraordinary sales knowledge Negotiation techniques and problem solving skills Efficient and timely handling of all inbound and outbound calls Typing 30 WPM, Microsoft Word, Excel, Power Point, 10-key Ability to grasp complex situation, adapt and learn quickly Strong interpersonal and organizational skills Assisting with billing inquires. Authorized to work in the US for any employer

Work Experience

Cna/Caregiver

A Care Connection - Jacksonville, FL

October 2020 to Present

Bathing client feeding client running errands for client cleaning washing laundry for client doctors appointment for client

Collections Agent

ADT - Jacksonville, FL

March 2020 to December 2022

Duties included but not limited. Receives inbound and outbound collection calls. Negotiates balances on customer accounts. Performs customer accounts research and analysis. Handles cancellation of non pay of customers accounts. Make payment arrangements with customers and escalates slow pay issues to upper management when necessary. Review aging reports. Responds to written correspondence and miscellaneous later requests.

Order Selector

Winn dixie warehouse - Jacksonville, FL

April 2015 to September 2022

Pulling orders on a pallet Jack dropping them off at the dock had to run 100% everyweek Wayfair

Order Selector - Jacksonville, FL

February 2020 to August 2022

Pulling orders on cherry picker with a scanner

Delivery Driver

Florida cypress - Jacksonville, FL

May 2017 to 2022

Delivering wood to customers and company stores

Certified Medical Assistant

Baptist hospital - Jacksonville, FL

March 2018 to November 2021

Using computer applications, updating and filing patient medical records, arranging for hospital admissions and Laboratory services, Handling correspondence, Billing, bookkeeping, Answer telephone, triaged patients doing their blood pressure, weight, vitals, Schedule appointment testing for COVID 19, drawing blood.

Security Officer

FCs first coast security - Jacksonville, FL

May 2017 to July 2019

Patrol officer making sure the property is clear

Service Advocate Florida Blue

Florida Blue (Blue Cross and Blue Shield of Florida) August 2015 to April 2017

Duties included but not limited to; Receiving inbound calls from members who need assistance in understanding medical claims, and their health statements. While providing excellent customer service skills I was responsible for making sure that all of the member questions were answered correctly and that they were satisfied by ensuring that I followed the call strategy. I also explained their benefits, made changes to the policy if needed, changed their Primay care doctor, and reached out to the doctor on behalf of member if needed.

Customer Service Representative

Concentrix - Jacksonville, FL

June 2013 to April 2016

Duties included but not limited to; assisting customers with inquiries about their bill, making payment arrangements, or making a payment, up selling customers to ensure that they are getting the best service based on their needs, received inbound calls in reference to troubleshooting issues with customers' device, gave customers step by step directions on how to use device. Used software programs such as Expresspay, Telegence, Clarify, Snooper, and MTI tool to assist customers. Collector Nationwide Recovery

November 2010 to January 2012

While employed with this company my responsibility was receiving/making inbound/outbound calls pertaining to home air conditioning service and repair. Also dispatching technicians to customers home to perform needed services. I also made outbound calls to non-customers to provide knowledge about our company and see if they would be like to sign up for services. Collector Nationwide Recovery - November 2006 to January 2008 Duties were included but not limited to; making and receiving calls in reference to delinquent pay day loan accounts. Collecting the balance or making payment arrangements for past due accounts. Utilizing skip tracing tools and skills to track down debtors', relatives, and neighbors. Education

High school or equivalent

Family Christian academy - Jacksonville, FL

August 2002 to June 2005

Skills

• pallet jack, cherry picker (2 years)

• Picker Packer

• Shipping Receiving

• Order Puller

• Warehouse Associate

• Home health aide (3 years)

• RF Scanner

• Phone Etiquette

• Technical Support

• 10 Key Data Entry

• Software Troubleshooting

• Microsoft Windows

• Help Desk

• Computer Networking

• Care plans

• EMR systems

• Triage

• VPN

• Vital Signs

• Medical Records

• HIPAA

• Epic

• Medical terminology

• Customer service

• Computer skills

• Customer service

• Driving

• English

• Communication skills

• Home health

• Home & community care

• Heavy lifting

• Medical terminology

• Medical coding

• Delivery driver experience

Certifications and Licenses

Hha

June 2019 to Present

Drivers License

Forklift Certification

CPR Certification

Certified Medical Assistant

Medical Coding Certification

Class D Security

Guard Card

Class D

May 2023 to November 2025

BLS Certification

CNA

First Aid Certification

Certified Home Health Aide

Driver's License

December 2019 to December 2026

Additional Information

Coding specialist

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