TIANNA BRIGGS

725-***-**** ad4bg0@r.postjobfree.com

PROFESSIONAL OBJECTIVE

Detail-oriented Customer Service Representative, Successful in maintaining highest standards of quality control. Technologically-savvy with proven customer service, time management and multitasking abilities. Attentive to customer needs and able to break down technical problems to develop effective solutions. A customer-oriented team player with expertise in customer relationship management, conflict resolution and up-selling. I am seeking an entry level-intermediate position in a facility that will utilize my knowledge, skills, and education to better the company and the patient/customer experience.

CERTIFICATION & LICENSURE

Certified Phlebotomy Technician (CPT) License #: A3GR6W4 National Healthcareer Association Expiration: 12/12/2025 Lab Assistant License License #: 62135-AL-0

NV Department of Health and Human Services Expiration: 12/20/2025 EDUCATION

Phlebotomy Technician Program Graduate: 12/2020

Northwest Career College

Linguistics Program Attended: 2010 - 2012

Santa Monica College

SKILLS & QUALIFICATIONS

● Successfully Performed 100+ Venipunctures ● Specimen Collection & Processing

● HIPAA, OSHA, CLIA Training ● Specimen Transportation

● Obtaining Blood Samples & Specimen ● Training in Infection Control & Proper PPE

● Urinalysis ● Medical Terminology

● Scope of Practice & Medical Ethics ● Sterilization Techniques

● Electronic Medical Records ● Capillary Punctures

● Knowledgeable of Order of Draw ● Customer Service Experience

● Health Care Experience ● Manual and Finger Dexterity

● Proper Storage Procedures ● Task Management Experience

● Stress and Anxiety Management ● Donor Screening

● Biohazard Waste Disposal ● Patient Education

● Sharps Disposal ● Information Documentation

WORK EXPERIENCE

Table Games Dealer 05/2018 - Present

Golden Gate Hotel & Casino

Phlebotomist 02/2021 – 05/2021

Clinical Pathology Laboratories

Chiropractic Assistant 10/2016 - 03/2018

Valley Health Care

Loan Processing Agent 11/2014 - 02/2016

Total Management

Administrative Assistant 09/2013 - 10/2014

TEC Staffing Services

REFERENCES AVAILABLE UPON REQUEST