Jennifer Mitchell Case

Salt Lake City, Utah *****

801-***-****

ad4bfz@r.postjobfree.com

Professional Summary

Motivated, personable customer service/sales professional with a track record of success. Talent for quickly mastering technology, acquiring new business in both internal and external roles. Demonstrated history of producing in very high volume, fast-paced customer service and sales environments.

Skills

●Account Management

●Accounts Payable

●Accounts Receivable

●Sales and Marketing Strategies

●Sale Expertise

●Client Presentations

●Business Development

●Customer Support

●Problem-solving skills

●Inbound/Outbound Phone Calls

●Lead Prospecting

●Revenue Generation

●Service Agreement

●B2B Sales

Work History

Maverik – South Salt Lake City Store #449 - Salt Lake City, UT

Food Service Manager Sept 2020 to Present

●Managing kitchen staff

●Increased food sales by 33% in less than 1 year

●Enforcing food safety procedures

●Performing food safety checks, such as taking stored food temperatures and checking storage equipment

●Training food service employees

●Establishing proper platings for menu items

●Cleaning food service area

●Responsible for all ordering and taking in of truck inventory

Affordable Restaurant Service & Equipment – Salt Lake City, UT

Account Manager (B2B) 03/2019 to 01/2020

●Prepared and processed contracts and order forms for new and existing customers

●Identified customer needs to deliver relevant product solutions and promotions that met target budgets

●Exceeded sales goals using consultative sales talents and effectively explaining programs and services to generate interest

●Networked to build client base and promote products to new and existing clients

●Improved profitability and developed pipeline leveraging multiple marketing channels and sales strategies

●Grew business sales by 22% in 6 months through effective cross-selling, exceptional customer service and cold calling

Help Card Processing – Draper, UT

Collections Processor 01/2018 to 01/2019

●Outbound and Inbound calls for collections

●Averaged over 200 calls daily, high customer service level, exceeded goals for 0 to 60 days collection

●Credit card financing

●Reasoned with customers and attempted to negotiate full balance payments

●Handled irate customers smoothly to achieve performance targets

●Utilized skip tracing resources such as background checks and loan documents

A Cut Above Tree Preservation Inc. – Midvale, UT

Office Manager 01/2017 to 01/2018

●Responsible for scheduling, accounts payable, accounts receivable

●High customer service level, incoming and outbound calls from customers and vendors

●Collections and payroll, very high volume of work at peak season, responsible for employees daily scheduled jobs

●Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities

●Oversaw appointment scheduling and itinerary coordination for both clients and personnel

Adwear Inc. – Salt Lake City, UT

Executive Account Manager 11/2012 to 08/2016

●Responsible for building, maintaining and servicing client base while driving customer satisfaction

●Exceeded goal 4 years in a row

●Developed strong business relationships with purchasing managers and owners for their advertising purposes

●Responsible for knowing all new lines of advertising, products and developing new clients through cold calling

●Maximized retailer sales of marketing product through marketing, providing exceptional customer service

●Communicated with clients via email, phone, online presentations, screen-share and in-person meetings

Wayfair, LLC – Ogden, UT

Sales & Service Consultant 05/2011 to 04/2012

Consistently among the top 5% sales consultant in close rate for the largest home goods internet supplier in the world

●Winner of Director's Club Award for top revenue in 2011 and Q1 2012

●Responsible for mentoring new hires, training team on new initiatives and product roll-outs

●Developed strong referral base due to timely follow-up and knowledge of products

●Trained and developed new sales team associates in products, selling techniques and company procedures

●Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue

Symantec, Inc – Lindon, UT

Sales Associate 01/2007 to 04/2011

●Developed a significant Business-to-Business inside sales territory and managed all stages of the sales cycle including: pipeline management, territory management, prospecting, and sales account management

●Excelled at solving sales problems of moderate scope in product set, breadth of sales cycle and fulfillment

●Consistently met sales quotas for 3 consecutive years and was among the top tier in a very challenging market. (200% of goal)

●Delivered high level of assistance by locating products and checking store system for merchandise at other sites

●Visited customer locations to evaluate requirements, demonstrate offerings and propose strategic solutions for diverse needs

YellowBook USA – Draper, UT

Account Manager 10/2005 to 01/2007

●Prospected and secured new accounts using latest sales lead generation tools and techniques

●Established strong relationship with existing and potential customers by providing sound, professional advertising solutions

●Designed creative and proven marketing solutions for customers that delivered a solid return on investment

●Provided consultative services by extending support and defining marketing strategies that delivered optimal results

●Consistently met or exceeded revenue and sales goals by 47% that built a solid recurring book of business

Education

Diploma

Taylorsville High School - Taylorsville, UT

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