Amanda Goodvin

**** ****** ***** ***** ********* Apt 202 Palm Bay, FL 32905 312-***-**** ad4bfk@r.postjobfree.com

PROFESSIONAL PROFILE

Well-rounded professional backed by management, leadership, medical billing, medical assistant, medical secretary, retail, and customer service experience. Able to provide timely and accurate data to ensure reimbursement for patient services. Follow policies, procedures, and guidelines to ensure consistent quality. Maintain and assure patient privacy and confidentiality.

Attention to detail needed to review and correct errors and maintain high levels of accuracy.

Problem solving skills necessary to research and resolve discrepancies, denials, appeals, and collections.

Well-organized, manage time and priorities in multi-task environments.

Microsoft Office Applications – Word, Excel, and PowerPoint; Type 38 WPM.

10+ combined years of cross-functional call center, patient care, medical imaging, lab, and value-added customer service experience

KEY QUALIFICATIONS

Medical Billing Accounts Receivable Collections Co-Pay Deductibles Co-Insurance EOBs Medical Office Procedures

Revenue Cycle Management Posting Payments Government (Medicare & Medicaid) Third Party Payers Scheduling

Electronic Health Records (EHR) Electronic Medical Records (EMR) Managed Care (HMO, PPO, POS) Insurance Verification

Insurance Claim Processing CMS 1500 CMS 1450 (UB-04) Workers Compensation Front Office Operations

Medical Terminology Anatomy & Physiology HIPAA Compliance Medical Coding (ICD-10-CM, HCPCS, CPT)

EDUCATION

Ultimate Medical Academy Diploma – Medical Billing and Coding, 2024

Ultimate Medical Academy HIPAA Essentials for Healthcare Professionals Certificate

Olympia College Certification of Completion – Pharmacy technician, 2005

WORK EXPERIENCE

Tobacco District – Palm Bay, FL 11/2023 – Present

Retail Cashier / Customer Service

Answer incoming phone calls, provide information, receive inbound orders, and stock shelves appropriately.

Accept payment by cash, check, and credit and debit cards, maintaining all cash and receipts.

Balance cash drawer by counting cash at beginning and end of each shift.

Provide pricing information, answer questions, and process transactions efficiently.

Maintain a safe and clean working environment by complying with procedures, rules, and regulations.

Ultimate Medical Academy – Palm Bay, FL 07/2023 – 01/2024

Full Time Student

Remained self-directed, motivated, and accountable for personal actions.

Came prepared for class and completed assignments on time.

Navigated new technology, utilized available resources, and set realistic expectations.

Percepta LLC Ford Motor Company – Melbourne FL 03/2021 – 07/2023

Safety Recall Specialist / Customer Service

Scheduled safety recall appointment for customers.

Provided insight and information regarding vehicles status.

Provided quality customer service, followed procedures, and handled confidential information.

SourcePoint – Melbourne FL 06/2020 – 05/2021

Mortgage Loan Processor

Handled inbound and outbound telephone calls, gave information, and resolved customer information.

Updated client information, processed claims, explained escrow, and accepted and posted payments.

Ensured compliance with applicable laws, regulations, and company policies.

Cricket Wireless – Melbourne FL 08/2017 – 06/2020

Retail Sales Manager / Key Holder / Customer Service

Opened and closed facilities, oversaw and managed up to 4 employees, ran reports, and handled finances.

Answered inbound telephone calls, responded to questions, and provided assistance with sales and service needs.

Demonstrated company technology to new customers and troubleshot and resolved phone issues when appropriate.

Operated cash register, scanned items, accepted payments, balanced register, and handled safety deposits.

Followed procedures, worked effectively as a team member, and provided quality customer service.

A1 Diabetes & Medical Supplies – Melbourne Village FL 04/2015 – 08/2017

Billing Specialist

Posted charges and payments, verified insurance eligibility, and prepared and submitted claims for insurance billing.

Entered data, processed denials and appeals and handled collections for outstanding balances.

Safeguard patient confidentiality by making sure protected health information is secured.

Step Ahead Podiatry – Melbourne, FL 06/2013 – 12/2014

Medical Assistant

Performed direct patient care and administrative duties.

Checked patient in and out, scheduled appointments, answered inbound telephone calls, and filed, faxed, and updated charts.

Prepared patients for examination and treatment and ensured exam rooms were stocked with necessary supplies.

Managed patient files, records, and other information.

Mercado Foot & Ankle Clinic – Palm Bay, FL 08/2008 – 10/2010

Medical Assistant

Answered incoming phone calls and provided information.

Verified insurance information prior to procedures and dealt with collections.

Roomed patients and performed cleaning, stocking, and preparations before surgeries.

Maintained a safe and clean working environment by complying with procedures, rules, and regulations.

Medicine Stop – Chicago, IL 07/2005 – 11/2008

Pharmacy Technician

Processed payments, answered inbound phones, and fielded inquiries.

Organized medications to dispense by reading orders and prescriptions.

Prepared, filled, labeled, and calculated quantities.

Maintained pharmacy inventory and verified insurance information.

Upheld a safe, effective, and clean pharmacy by complying with procedures and protocols.

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