Brittny Hunnicutt

**** ********* **** ******

Georgia 30096

ad4bet@r.postjobfree.com

Cell:470-***-**** Home:732-***-****

Objective: Receptionist seeking a challenging position that will not only allow me to use the research skill set that I possess, but allow me to grow as a receptionist, develop new skills, and contribute to the overall goals of the project at hand.

Areas of Expertise:

*Sample Collection & Storage *Project Management *Customer Service *Report Preparation *General Office/Management Skills *Written Correspondence *Efficient Training *Bookkeeping *Computer Savvy

(MAC/PC) *Opera*Citrix*Colleague Advantage*On-Q *Business improvement *Guest relations *Group Header*Market Category *Delphi*UltiPro*UKGworkforce Professional Experience

Holiday Inn Lawrenceville, GA Front Desk Agent Lead November 2022- Present Making sure all guests receive a comfortable and memorable experience. Performing all check-in and check- out tasks, managing online and phone reservations, informing guests about payment methods and verifying their credit card data. In addition, I also assisted Sales Assistants with the clients. This consisted of filling out proposals, prospecting new clients, and giving potential clients a tour of the property.

Omni Atlanta HR Coordinator Atlanta, GA August 2022– October 2022 Responsible for handling Processing of new hire paperwork answering phone and handling phone inquiries. Oversee tracking, processing communication with hiring managers and Human Resources department for all terminations and resignations. Maintain orderliness of office supplies and equipment, complete other duties as assigned by management.

Hampton Inn Atlanta Perimeter Center Front Desk Lead Agent Atlanta, GA September 2021– 2022 Responsible for handling front office phone calls and reservations. Administration duties include greeting guests, answering phones, handling guest affairs and sorting and distributing mail, schedule meetings and travel for executives. Provides a clean, safe, and relaxing environment for guests, sells the value of property to all inquiries guests and customers on the phone, offers Guest assistance when needed whenever possible, maintaining cash draw, responsible for thorough understanding and effective performance of the property management system. Also, cross training in the sales department Including booking leads and putting in group accounts, managing client info. etc. Brazil Beauty Center Sales Assistant & Receptionist Atlanta, GA September 2019 – January 2020 Handle 50+ customer interactions per day, giving detailed, personalized, friendly & polite service to ensure customer retention. Services to be able to answer all customer questions quickly and efficiently. Receive source data such as customer names, addresses, phone numbers and enter data into various customer service software. Also responding to questions, they may have while upselling product lines. Improve engagement with company products and increase product sales while providing outstanding customer service and accurately accepting payment. Hyatt Place Atlanta Airport-North, East Point, GA Front Desk Manager July2017 - September2019 The liaison in ensuring all guests receive a comfortable and memorable experience. Performing all check-in and check- out tasks, managing online and phone reservations, informing guests about payment methods and verifying their credit card data. Hospitality duties include greeting guests and informing them about various services they receive as guests. In addition, I also assisted Sales Assistants with the clients. This consisted of filling out proposals, prospecting new clients, and giving potential clients a tour of the property.

Hampton Inn & Suite, Atlanta GA Front Desk Agent July 2013 - June2015 Cultivating an experience for our hotel guests by giving them exceptional service, maintaining a clean and inviting environment. Office administrative duties: fax, type, excel, word, email, copy, etc. Answering questions about a hotel's event options over the phone or via email

ACADEMIC Certification

Atlanta Technical College

August 2014 - January 2016 Major: Wedding & Event Planning REFERENCES

Khondoker Rahman (Director of Sale)

Tel: 678-***-****

Annette Wright (AGM)

Tel: 404-***-****

Chante (Manager)

Tel:786-***-****

Brice (Former AMG)

678-***-****