Grocery Manager Customer Service
Resume:
Susan Haxton
Goose Creek, SC 29445
*******@*****.***
Professional Summary
Grocery Manager touting 1 years of expertise maintaining supply levels and handling large orders for $1.2K monthly revenue organization. Knowledgeable resource committed to assisting customers and alleviating conflicts through effective communication and active listening. Promoting exemplary skills in developing positive workplace environments and boosting employee morale. Focused on smoothly overseeing, financial, personnel and operational facets. Proficient in organizing and minimizing shrinkage of perishable goods. Dedicated to enhancing customer loyalty and strengthening sales with good merchandising and inventory management skills. Successful devising weekly specials that draw business.
Skills
●Motivational Leadership
●Originality and Creativity
● Inventory Merchandising
●Sales Promotion
●Safety and Security Enforcement
●Inventory Accuracy
●Supplier Monitoring
●Thorough Knowledge of Product
●POS Inventory System Operation
●Payroll Administration and Timekeeping
●Customer Relations
●Mentoring
●Department Oversight
●Planograms
05/2019 to 08/2020
DeCA Commissary-Goose Creek, SC - Grocery Manager
● Engaged customers and provided a very high level of service and support, helping find desired products and items.
●Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
●Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers,
●Performed key tasks to promote inviting grocery store appearance.
●Scheduling grocery employees.
●Payroll
●Ordering, receiving, stocking, pricing, selling and subsistence supplies are properly maintained.
●Ensure safety rules and regulations are followed.
●Opening and closing of store.
●Ordering display packages, holiday packages and special promotions.
Afge Union Local 1709-Dover, DE - Steward/Secretary
● Labor relations with DeCA employees, file/resolve informal grievances, represent employees on bargaining agreements, employees rights/privileges.
●Supervise good work habits with employees and management.
●Counsel employees as Union Rep.
●Process bills, expense reports, maintain files, maintain minutes for monthly e-board meetings.
●Maintain flyers for distribution.
01/1993-05/2019
DeCA Commissary-Dover, DE - Commissary Management Specialist
●Boosted customer experiences by delivering superior customer service, issue resolution and merchandising.
●Collected, arranged and input information into database system.
●Gathered, organized and input information into digital database.
●Generated reports detailing findings and recommendations.
●Coached staff on daily performance and conducted evaluations to constructively address concerns.
●Perform cycle counts to assure balance on hand is accurate.
●Computer assisted ordering, ordering promotional packages, ordering new items, cutting new items into the shelf according to planogram, ordering holiday packages.
●Verify pricing for accuracy, item description and department information.
●Filed office documents, price verifications, processed vcm’s, monthly tobacco inventory, weekly bakery sales.
●Verify safe and all money for daily sales. Supervised cashier’s in the absence of customer service manager.
●Processed refunds, change request for bank, overrides, verify nightly deposit, processed loans, customer complaints, processed coupons for shipment. Worked closely with security police of nightly deposit, alarms
03/2005-10/2015
Advantage Sales and Marketing-dover, DE - Merchandiser
●Removed damaged, out-of-code, not-in-set and discontinued items from displays.
●Inspected merchandise for quality and arranged proper display location on floor.
●Monitored inventory levels and kept adequate stock in product displays on sales floor.
●Updated pricing and signage to complete product displays and educate customers.
●Verified product appearance at correct locations in proper quantities.
●Cut new items to the shelf according to planogram.
●Established strong vendor relationships to maintain and support business.
●Assembled quarter and full-size point of purchase promotional displays.
●Supervised vendor stockers. Counseled vendor stockers on performance. Perform formal performance evaluations.
●Performed demos of new and existing products.
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Education
CAO Training - DeCA - Fort Lee, VA
Grocery Manager Training - DeCA - Fort Lee, VA
Holy Cross High School - Dover, DE - Graduated 1978
Affiliations
The Shepherds Place (Homeless Shelter) Past President of Board of Directors
Girl Scouts of Chesapeake Bay
Caesar Rodney School District
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