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Customer Service Accounts Receivable

Location:
Wichita, KS
Posted:
March 13, 2024

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Resume:

Cheryl Rombough

*** *. *******

Wichita, Kansas *7211

316-***-****

Currently I am seeking a position with a well-established, profit-growing corporation, that is willing to exhibit diversity and ethical values with-in a professional atmosphere among all cliental internal and external, A position that encourages and supports my vivacious commitment to integrity, with self driven excellence,and gives me the opportunity to provide above-average customer service, with great enthusiasm to apply my attributions to multi-tasking, prioritizing and proficient organizational skills. WORK EXPERIENCE

Office Manager/Bookkeeper

Donald Hasselbach Contractor - Wichita, KS May 2018 to Current Responsibilities include: Process daily remittances and payments from all payer sources to assure accuracy of payments. Displaying and utilizing my knowledge in each area of the financial team in the following areas; Accounts Receivable, Accounts Payable, General Ledger, and monthly reporting to the CFO. Maintain stocked and purchased products needed for the office and field staff. Scheduled and coordinate travel arrangements as needed. Answered and directed incoming phone calls. Correct follow up done on each and every due past due account, to attempt bring out of collection status.

Caretaker/Companion

Miracle Home Care- Wichita, KS December 2021 to May 2022 Responsibilities include: Assisting clients with daily hygiene needs; including nail care, bathing, shaving, dressing, oral hygiene. Also assisting with daily and weekly home cleaning, cooking. Laundry. Providing support for transportation, shopping, extracurricular outings, and morale support to clients with listening and communicating for emotional and mental support.

Server

Red Lobster, Wichita KS December 2014 to May 2015

Responsibilities included: Serving, Exhibiting and maintaining quality customer service. Cleaning and closing out each table. Participation of a team for smooth operation. Maintained the following; closing out meal ticket on each table, and/or tasks as well as cash handling, and store cleaning. Server

Tuscans Grill and Bar – Salina, KS August 2016 to December 2016 Responsibilities included: Serving, Exhibiting and maintaining quality customer service. Cleaning and closing out each table. Participation of a team for smooth operation. Maintained the following; closing out meal ticket on each table, and/or tasks as well as cash handling, and store cleaning. Office Manager/Bookkeeper

Front Page Promotions - Kansas City, MO. September 2013 to April 2015 Responsibilities included: geekly payroll, cash handling and cash management. Oversee 8 representatives and weekly sales count and locations. Create and manage Excel spreadsheets to average sales per week, per representative. Manage store relations. Work with Kansas City Star newspaper to assure complete data entry of payments and processing of orders submitted for new customers and new subscribers. Tracked and documented overhead expenses. Filling and organizing applicants and new hires. Accounts Receivable Manager

Good Shepherd Hospice - Wichita, KS March 2008 to August 2011 Responsibilities included: Maintain, balance, investigate, and collect/accounts receivable for over 800 patient accounts billing of multi million annual revenue. Monthly processing billing, for Medicare accounts within, 4 different states of Medicaid (Texas, Kansas, Missouri, and Oklahoma), and commercial Insurance. Process and followed up with letters of interest, to obtain contracts with multiple commercial insurance companies. Support to the IT Department with training Directors of Sites on computer software and state/federal guidelines for billing. Manage and oversee prior authorization for admissions of patients with commercial insurance. Accounts Receivable/Billing Clerk

Hospice Care of Kansas - Wichita, KS November 2004 to March 2008 Responsibilities included: Maintain, balance, investigate, and collect/accounts receivable for over 800 patient accounts of multi-million annual revenue. Process monthly billing on Medicare, Medicaid, and commercial insurance accounts. Advise coordinate, and implement new and existing authorization requirements, Policy, and procedures for commercial insurance, Medicaid and Medicare. Computer program system (Misys HealthCare). Negotiate and fulfill contracts, credentialing requirements, and request increased annual billing rates for current and new insurance companies/PPO networks.

Medical Claims Analyst

Fiserv Health of Kansas - Wichita, KS October 2003 to October 2004 Responsibilities included: Processed and paid medical claims for 5000 Insured, Process medical claims appeals and fulfilling correspondence to patient accounts.

Service Writer Advisor

Steven Chrysler Service Department Wichita, KS - April 2002 to April 2003 Responsibilities included: Customer service, service advisor, writing and closing service repair orders, Overseeing and flagging technicians for time worked, addressing customer vehicle concerns, and setting appointments. Accounting Clerk/Office Manager

Arby's U.S. Beef Corporation - Wichita, KS - August 2001 to January 2002 Responsibilities included: Central answering point, office manager, and assistant to the following disciplines; Regional Director of Operations, Director of Development, Director of Maintenance, and District Managers. Accounts Payable, Accounts Receivable, and Process bank validated deposit slips and statements. EDUCATION

Wichita State University - Wichita, KS August 1990 Diploma

Derby High School August

1989

SKILLS

Computer Knowledge and Proficiency

● Wordperfect 5.0, Word 2000

● Microsoft Word/Excel 5.0/6.0-Intermediate

● Microsoft Outlook, Access, and PowerPoint

● Intranet/Google, Foxfire, and Microsoft Edge

● Accord Imaging System, Oracle, and Misys HealthCare System

● PC ACE Medicare Claims software, EZ Claims, ZirMed Professional Claims Software Various Restaurant Software Systems

Equipment Knowledge and Proficiency

● Typewriter, 10 key by touch, photocopier, Computer, Laser Printer, Scanner

● Multi-Phone Lines, Facsimile Machine

COMPLETED TRAINING CERTIFICATES

● Credit Investigations, Status Prevention Handling

● Dealership Operation, Multi-Tasking of Different Office Duties

● Status Prevention Handling, Stress with Without Distress

● Exceeding Customer Expectations, Defusing Customer Anger

● Traveling Medicare Hospice Highway (Online Course)

● Oklahoma/Kansas/Texas/Missouri Medicaid On-Site Training

● Medicare CMS Palmetto and Cigna Government Services Certified EXTRACURRICULAR ACTIVITY

Volunteer for Habitat for Humanity Restore working with customers internal and external for sales of donations. Running and Jazzercise.



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