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Customer Service Revenue Growth

Location:
Bellmore, NY
Posted:
March 13, 2024

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Resume:

Priti Sehgal

** **** **** **********, ** *****

ad4bc7@r.postjobfree.com

917-***-****

Professional Experience

Apr’19 to Current

Piouss Enterprises Business Owner, Himachal (India)

● Heading Corporate Sales for North Region, India

● Responsible for the Revenue growth, accounts acquisitions and growth

● Managing Sourcing, credit monitoring and Logistics management

● Driving revenue growth by cross selling products and additional services May’17 to Mar’19

Vodafone India Ltd. MPESA Customer Service Head, Delhi (India)

● Focused on MPESA (Digital Money Transfer) Experience at all point of sale.

● Focused on Corridor – built Eco systems of merchants and P2P transfers – sender and receiver market.

● Addressed complaints and resolved to satisfaction.

● Encouraged and helped customers to use digital App.

● Trained new and existing employees to maximize superior customer experience.

● Analyzed customer surveys and made recommendations for improvement Sep’13 to Apr’17

Vodafone India Ltd. Sales Program Manager, Delhi (India)

● Drove distribution network and infrastructure expansion across all zones in Telecom Market

● Managed and monitored Trade Marketing Investments and initiatives execution.

● Monitored competitor activities on a periodic basis to develop trade engagement activities.

● Lead and ensured deployment of common sales practices across all areas.

● Adhered to training requirements by ensuring adequate training budgets availability, conducting various training programs like train the trainer, product knowledge training and Sales Management Processes Dec’09 to Sep’13

General Mills Asst. Manager, Demand Planning, Mumbai

● Demand forecasting for the organized modern trade in USA at a customer level basis the customer requirement like Wal-Mart, Kroger, Target, and Club

● Planning for Customer specific packs and trade plans/ promotion and the risk analysis

● Responsible for Demand Forecasting of major food brands in the USA manufactured and marketed by General Mills

● Analyzed products trends, understood the promotional uplift, gap analysis vs. targets, estimation of new store and distribution center demands.

● Conducted weekly meetings with scheduling and deployment team to understand case fill loss issues and explain and modify the forecast.

● Held monthly meetings with the stakeholders in the US, like the brand, supply chain, finance, and trade planners to freeze the monthly and rolling 18 months forecast.

● Coached, mentored and developed new and junior members to equip them with the best Demand planning techniques.

● Responsible for the SKU/CSF/Weekly level forecasts error and Bias. Sep’07 to Dec’09

Hindustan Unilever Ltd. Sr. Executive, Demand Planning, Mumbai (India)

● Responsible for demand forecasting by interacting with branches, analyzing the market trends, conducting periodic review & analysis of actual versus estimates post sales-cycle.

● Periodic analysis of KPI’s like forecast error, forecast bias, loss due to demand.

● Coordinated control supply chain activities during special promotions, sampling campaigns & Launches resulting in significant improvement in brand value for HUL products (Cosmetics, Skin care, Deodorants and Talcum powder etc.)

● Monthly review of baselines and forecast the same using various statistical models like linear, seasonal, constant etc. at the lowest levels such as SKU, state, month.

● Management Reporting: Reporting to leadership in the organization for daily, monthly, and quarterly sales trends

Sep’04 to Sep’07

Modi Revlon Regional Franchise Manager, New Delhi (India)

● Headed the franchise team for the region comprising north India.

● Job responsibilities included research of market in region, appointing franchise in proportion to market size.

● Handled Sales target by achieving monthly and quarterly targets to achieve annual goals.

● Gap analyses and took corrective actions accordingly.

● Handled 80 outlets on daily basis with the team of 3 Franchise Executives and 80 Beauty Advisers Sep’02 to Aug’04

Skoda Auto India Pvt. Ltd. Retail Manager & Sales Coordinator, Chandigarh (India)

● Managed assigned territory for sales and marketing activities.

● Responsible for lead generation and closures within given timelines

● Managing complete Sales Operations

● Coordinated with distributor negotiations and finalized sales. Education

MBA in Marketing from Symbiosis Institute of Business Management, Pune, Maharashtra, India – 2000-2002 Post Graduate Diploma in Computer Application from Punjab Technical University, Chandigarh - 2002 2 Years Diploma Course in Computers from NIIT, Delhi - 1996 Graduation in Bachelor of Arts (Regular Course) From Delhi University – 1995 Languages: Fluent in English, Hindi, Punjabi and Urdu



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