CRYSTAL MCWILLIAMS

Phone: +1-954-***-****

Email: ad4bby@r.postjobfree.com

Address: *** ** **** ***, *********, 33033, FL (US) PROFESSIONAL SUMMARY

I believe I would be a great fit for this position because of my ability to quickly adapt to new environments and learn new technologies. Throughout my career, I have successfully taken on diverse roles and responsibilities, allowing me to develop a versatile skill set. I am always eager to expand my knowledge and stay updated with industry trends, which I believe will be valuable in this ever-evolving field.

EXPERIENCE

Manager, Community Choice Financial

• Handle transactions for customers

• including check cashing

• deposits

• withdrawals

• transfers

• loan payments

• cashier's checks

• and opening and closing of accounts • Identify customer needs

• provide information on new products and services

• and direct customers to branch representatives as needed • Reconcile cash drawers at the end of your shift

• count and package coins and currency

• turn in any excess or damaged currency to head teller • Track

• record

• report

• and store transactional information and special requests • Provide a high level of customer service

• offering answers and assistance with a smile.

March. 2016 - May. 2022

Miami, FL

Customer Service, Walmart

• Welcoming customers

• answering their questions

February. 2013 - March.

2016

Miami, FL

• helping them locate items

• and providing advice or recommendations. • Operating scanners

• scales

• cash registers

• and other electronics. • Balancing the cash register and generating reports for credit and debit sales. • Accepting payments

• ensuring all prices and quantities are accurate and proving a receipt to every customer. • Processing refunds and exchanges

• resolving complaints. • Bagging or wrapping purchases to ensure safe transport.

Cahier/Customer Service, Winn-Dixie

• • Manage large amounts of incoming phone calls • Generate sales leads • Identify and assess customers' needs to achieve satisfaction • Build sustainable relationships and trust with customer accounts through open and interactive communication • Provide accurate

• valid and complete information by using the right methods/tools • Meet personal/customer service team sales targets and call handling quotas • Handle customer complaints

• provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution • Keep records of customer interactions

• process customer accounts and file documents • Follow communication procedures

• guidelines and policies • Take the extra mile to engage customers May. 2012 - February. 2013

Miami, FL

EDUCATION

High School Diploma

• Felix Varela Senior High School, Miami, FL

June. 2012

English

LANGUAGES

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