Gina Bih Mbole

Concord, CA *****

ad4bbv@r.postjobfree.com

Dedicated and detail-oriented professional with a comprehensive background in computer systems administration, technical support, and customer service. Proven ability to install, configure and maintain diverse operating systems, including Linux and Windows. Adept at troubleshooting and resolving complex issues, ensuring seamless functionality of IT infrastructure. Exceptional communication skills and a customer-centric approach, demonstrated through successful roles in sales and customer care. Eager to leverage a robust skill set, including proficiency in AWS, Docker, and networking to contribute to a dynamic team and enhance overall organizational success. SKILL

• Effective Communication: Strong verbal and written communication skills demonstrated in customer interactions.

• Active Listening and Empathy: Proven ability to actively listen and empathize with customer needs and concerns.

• Problem-Solving and Conflict Resolution: Skillful at identifying and resolving customer issues promptly and diplomatically.

• Adaptability and Time Management: Flexible approach to changing demands, with efficient time management skills.

• Customer Relationship Management (CRM): Proficient use of CRM tools to track and manage customer interactions.

• Multitasking and Positive Attitude: Adept at handling multiple tasks while maintaining a positive and solution-oriented mindset.

• Team Collaboration: Collaborative team player focused on achieving common goals.

• Product Knowledge: In-depth understanding of products and services to provide accurate customer information.

• Technical Support and Troubleshooting: Proven track record in providing technical support, troubleshooting hardware and software issues.

• IT Skills: Proficient in Linux and Windows, computer networking, desktop support, AWS, Docker, IT security, and system administration.

WORK EXPERIENCE

ZARA

Sales Associate/Customer care, Aug 2022 – Present

• Provide exceptional customer service by assisting and guiding customers in their shopping experience.

• Demonstrate in-depth knowledge of ZARA's product offerings, assisting customers in making informed purchasing decisions.

• Handle transactions accurately and efficiently, including cash handling and processing credit card transactions.

• Ensure the store's visual merchandising standards are maintained, contributing to an inviting and organized shopping environment.

• Collaborate with team members to achieve sales targets, contributing to a positive and cohesive work atmosphere.

DATA SERVICE GROUP INC

Linux System Administrator Internship, August 2020 – July 2022

• Install, configure, maintain, and upgrade various Linux flavors like Centos, Ubuntu, and Debian and Windows.

• Experience installing, monitoring, and configuration of Linux machine.

• Manage and install software packages on various Linux distributions.

• Mastery of file and folder navigation commands covering mkdir, cd.., cd/, cd~, ls, pwd, clear; file editor: touch, cat, echo, cp, mv, rm, find, locate, updated; switch users and sudo.

• Frequently created Groups, Users, changed/deleted/modified Users, assigned file/folder ownership & permissions.

• Worked on creating and removing files and directories in Linux servers.

• Optimized systems and application performance using techniques like shutdown, reboot, start and stop services.

• Granted root permission to users for performing certain activities.

• Attended calls related to customer queries and complaints, offered solutions to them.

• Handled problems or requirements as per the ticket (Request Tracker) created.

• Help with web and application development, bug inspection and removal, software troubleshooting, software updates, and other assigned tasks. GLOBEXCAM COMPANY LIMITED, YDE, CAMEROON

Internship, February 2020 – June 2020

• Helping to develop web pages, assisting end users and non-technical staff, monitoring technical support requests, and completing tasks as assigned by supervisors.

• Working on a school project.

• Performing clerical tasks, doing research, creating presentations and sitting in on client meetings.

• Order office supplies

• Ask customers and supervisors for feedback.

• Maintained proper documentation of all the activities carried out during projects.

• Perform remote troubleshooting through diagnostic techniques and pertinent questions.

• Walk the customer through the problem-solving process.

• Provide accurate information on IT products and related services.

• Record events and problems and their resolution in logs.

• Identify and suggest possible improvements to procedures. EDUCATION

Institut Universitaire de la Côte, DLA, Cameroon

Bachelor of Technology in Software Engineering

Institut Supérieur de Management, DLA, Cameroon

Higher National Diploma in Software Engineering

LANGUAGES

• E N G L I S H

• F R E N C H

CERTIFICATIONS

• Technical support fundamentals, May 2022 to Present. Google IT Support Professional Certificate through Coursera

• The bits and bytes of computer networking, May 2022 to Present. Google IT Support Professional Certificate through Coursera

• Operating Systems and You: Becoming a power user, May 2022 to Present. Google IT Support Professional Certificate through Coursera

• System Administration and IT Infrastructure Services, May 2022 to Present. Google IT Support Professional Certificate through Coursera

• IT Security: Defense against the digital dark arts, June 2022 to Present. Google IT Support Professional Certificate through Coursera

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