KAREN ST.JEAN

Email: ad4bbn@r.postjobfree.com Mobile: 401-***-****

Summary: Account Leader/Top Sales Producer successful in acquiring, expanding territory maximizing sales revenue.

Career Highlights

Awards: Top Performer – Eastern Airlines, Blue Vase Top Salesperson – Amadeus, Most Valuable Team Player – Northwest Airlines, Platinum Circle of Excellence – Delta Air Lines.

Created a pipeline of more than $50M+ in new managed annual revenue opportunities resulting

in $30M+ new managed annual revenue, $10M+ which was annual incremental for Delta Air Lines.

Developed all company-wide prospecting department for Delta Air Lines.

Successfully grew corporate revenue by 179% at Delta Air Lines.

Consistently achieved 200+% of assigned goal at Delta Air Lines.

Evaluated and recommended several prospecting third party products for Delta which

resulted in implementing iSell currently used throughout prospecting department.

Active participant/member of GBTA.

Use a consultive multi tier approach in securing new business which includes, LinkedIn, BNI (Business Networking Meetings), job boards, cultivating relationships, reaching out to my long standing professional relationships, requesting referrals, cold calling, marketing, creative contracting to name a few.

Very familiar with the Boston Market as not only do I cover that area presently but have been responsible for Boston Market for the last 20+ years.

Account Manager at Amadeus IT Travel System company, earning the MVP (Most Valuable Player) award for highest sales as well as being a team player/mentor to colleagues.

Experience:

Key Travel -Remote. Business Development Manager, Northeast. Oct 2023-Present

Business Development Manager responsible for 9 states in the US.

Selling corporate contracts to potential customers within the academic, faith based and non profit sectors.

Responsible for B2B sales.

Prospect, negotiate and close corporate leads.

GreenKiss Staffing Solutions – Business Development Manager March 2022 – Oct 2023

Process Improvements include streamline sales process and customer communication

Designed and developed a scholarship program.

Maintained client relationships with key customers within the regulatory industry’s such as pharmaceutical, food, manufacturing and accounting to name a few. Secure job orders for both contract and direct hire positions.

Exceed metrics with new business orders and revenue targets. Secured 50 new orders in 12 month period, equating to revenue opportunities in excess of $3,000,000+.

Responsible for process improvements to include new business marketing, targeted promos, scholarships and design of industry newsletters.

Instrumental as a liaison in cultivating both internal and external relationships between recruiting team and clients.

Design and implementation of business plan forecasting sales and revenue targets quarter over quarter.

Ability to pivot based on market to ensure highest sales and maximum revenue for GreenKiss.

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Karen StJean

American Fidelity- Account Manager/Benefits. October 2020-March 2022

Covered New England Territory with an emphasis in Boston, MA – Continually prospected accounts in the greater Boston area.

Hold insurance license in RI health/life.

Grow account base with increased sales through acquisition, education, newly hired employees, open enrollment.

YTD achieved 60% of annual goal from January to April.

Pro Travel International – Account Manager. April 2019-2020

Responsible for implementation, retention, contract negotiations, budgets and business plans within an assigned Global Portfolio.

Oversee global travel programs.

Utilize data to analyze client volume, trends and use of preferred vendors to increase revenue and added value.

Design and craft business plans and deliverables including account reviews, reporting, updates etc.

Cathay Pacific Airways, Ltd – Account Manager June 2014 – April 2019

Manage 3rd largest territory in the United States for Cathay Pacific Airways. Comprised of local, multi-national and global accounts with multiple Points of Sale.

Grew territory performance by +11.5% share / +10.5% revenue

Successful in signing new business values at $10M in incremental revenue.

Negotiated high level contracts.

Delta Air Lines/Northwest Airlines – Business Development Manager Sept. 1999 – April 2014

Exceeded targeted sales goals by 201% 4+ consecutive years with an average of $30M in newly managed revenue.

Worked closely with SkyTeam alliance in constructing corporate contracts within the Joint Venture. First employee company wide to sign an Alliance Contract (Textron)

Mentor to junior team members.

Managed portfolio valued at $85M

Developed tools and designed the New Business Department procedures. Presented updates to Senior Management on a monthly basis.

Negotiated high level corporate global/multinational contracts with VP level external personnel to include Berkshire Hathaway and Diageo.

Grew customer base by 75%

Forecasted and worked within account ROI both with account projections as well as internal budgets. Conducted cost, schedule, contract performance, variance and risk analysis.

Created and developed marketing campaigns for new service dealing with media, airport personnel both internal and external.

Focus was on new business development. Only employee to sign a new contract collecting full installation fee.

Recognized as top sales generator as a result of increasing sales levels by 70%.

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