Reginald A. Timmons

** ******* **** ********, ** 06076

860-***-****

Email ad4bbd@r.postjobfree.com

EXPERIENCE SUMMARY

Senior Business Analyst since 2015 with

progressive experience in integrated eligibility

systems. 9 years of experience in federally funded government programs; Medicare, Medicaid, TANF,

and SNAP delivery and analysis. 2 years of

experience in the greater project assisting SPMO

with analysis of Medicaid, Child Support, AFDC,

SNAP in UAT. 7 years of experience developing

and testing user acceptance scenarios/stories. 6

years of experience in project management across

the project lifecycle from requirements gathering; through design sessions; into testing,

implementation and maintenance. Skilled in

Microsoft Office as well as Selenium, JIRA and

JAMA, ALM project management software.

Strong research skills, able to work independently as well as within cross functional teams and tight deadlines. In addition, Subject Matter Expert in

Medicaid, Social Services Eligibility systems and

Agile Methodologies.

Demonstrates ability to be creative, innovative and collaborative and takes initiative. Excellent

documentation skills.

EDUCATION

University of Connecticut CT West Hartford

Completed 6 credits towards MSW1999-2000

Westfield State University Westfield, MA

BA, Social Science 1995

EMPLOYMENT HISTORY

UAT BUSINESS ANALYST- TEKSYSTEMS

Full-time

Dates

Employed September 2021 – Present

Employment Duration 2 yrs. 2 mos.

• Analyzes discrepancies in service or performance in Integrated Eligibility, Medicaid, SNAP TANF

systems and ensure data matches specified

requirements.

• Responsible for assignment of Child Welfare and

Integrated Eligibility SIT Passed Test Results for SPMO team review and update of Microsoft Excel

Comment Log spreadsheets to assist with tracking

data.

• Coordinate with the State Testers on as needed

basis for information and progress regarding test

cases and defects in addition to other related UAT related tasks.

• Assist State with troubleshoots & resolves routine problems & system issues, diagnosis & resolution

of processing issues. Updating UAT Comment Log

with findings with expected resolution. Extensive

knowledge of Medicaid, Child Support, Child

Welfare and Integrity Eligibility Systems.

• Tests & performs troubleshooting analysis in

addition to data clean-up; issues, technical

information to agency user & promotes

understanding of relevant issues; reviewing

Execution Test Reports for IE, CW, CS and

ensuring exact match with Testing Logs by SPMO.

Utilizing Enterprise Resources Planning systems to ensure meets State needs and requirements.

• Responsible for incident investigation, project

planning & status updates.

• Participate in emergency on call Integrated

Eligibility Go Live Support to assist with State

successful system operation.

• Participate in weekly SPMO UAT Testing

Microsoft Teams meeting for support of ongoing

success of project. Readily available for updates

for business partners, system integrators & and

other state agencies.

• Utilizes Agile Methodologies and SPMO UAT

weekly meetings across teams to deliver quickly

on shared objectives and project mission.

• Teams, Zoom, SharePoint, Outlook, Microsoft

ALM and additional testing systems utilized to

reach successful project completion.

IT SOCIAL SERVICES ANALYST- STATE OF

CONNECTICUT Full-

time

Dates Employed March 2011 – September 2021

Employment Duration 9

yrs. 11 mos.

• Develops, writes & executes scenarios for

Testing; provides customer support to users;

troubleshoots & resolves routine problems &

system issues; diagnosis & resolution of processing issues; business process mapping & business

requirement gathering; implements system

upgrades & modifications & loads data into test

environment, Extensive knowledge of Integrity

Eligibility Systems. • Tests &

performs troubleshooting analysis; data clean-up & conversion; conveys technical information to

agency user & promotes understanding of relevant

issues; develops reports utilizing Enterprise

Resources Planning systems.

• Develops functional procedures &

documentation; make presentations; identify

training needs; Oversees & validates systems

operational procedures, schedule & results

reporting, incident investigation, project planning

& status updates; participates in the Change

Request process from initiation through

implementation.

• Participate in project Business System Design;

leads test team activities such as developing test plans, validating test results, tracking defects & implementing correction plans; validates

requirements traceability matrixes are developed,

maintained & completed; application security

management; Interpreting business requirements

into technical requirements.

• Develops, reviews & monitors operational

procedures; technical detail design, Business

System 'Design, application help desk support;

works closely with IT, business partners, system

integrators & and other state agencies.

• Utilizes Agile Methodologies and Daily Scrum

across teams to deliver quickly on shared

objectives and project mission.

• Over 10 years’ experience working with

Medicaid Program at Federal and State level. •

Coordinates & determines communications to

agency & business partners concerning application

systems; release management & CCB functions

assuring IT technical updates are planned,

scheduled & implemented; IT Systems PMO &

tracking. Public Policy and Programs specialist

(Medicare, Medicaid, Health Exchange & Medical

Insurance, QMB, ACA, SNAP, etc.); (Data

Cleansing, Testing, Strategy, PMO, Quality

Assurance, E-MPI, TOAD, Selenium, SQL,

WinSCP, PuTTY, Qualitia, Test Automation,

Regression, ETC, JIRA, JAMA, MAGI, MCAP,

and HIX).

ELIGIBILITY SERVICES WORKER

DEPARTMENT OF SOCIAL SERVICES,

STATE OF CONNECTICUT Hartford, CT

Full Time

Dates Employed September 2009- March

2011

• Responsible for utilizing professional

interviewing techniques to determine client

eligibility for medical, temporary family assistance and supplemental nutrition assistance programs to

meet client basic needs.

• Responsible for maintaining concise case

documentation utilizing Emergency Management

System.

• Responsible for referrals to child support

enforcement agency, preventive services and fraud

investigative unit to assist with client benefit

compliance.

• Responsible for preparing fair hearing summaries in accordance with agency policy and procedures,

maintain representation of agency in fair hearing

process.

• Responsible for determining medical exemptions

for employment services requirement and

extension benefits by completing referrals to

agency medical review team

• Maintain contact with client and collateral

agencies during application period to establish

eligibility.

Case Manager II, Re-entry Assisted Community

Housing-The Connection Inc, New Britain, CT

Dates Employed 2007 – September 2009

• Responsible for assisting clients with successful re-entry into the community.

• Responsible for facilitating cognitive behavioral and employment groups for assigned caseload.

• Maintain weekly contact with collateral agencies to assist with continuum of care.

• Provide supervision and case management to

parolee’s within the community housing program.

• Implemented, monitored and documented on-line

daily progress toward successful reentry.

• Conduct client drug testing using urinalysis and breathalyzer. • Work closely with community-

based organizations and businesses to assist with

client career development.

• Responsible for utilizing motivational

interviewing to reach client achievement.

• Works with parolee’s to develop strength based

care plans which targets concerns with education,

employment, sobriety and housing.

• Conducted home, school and community

compliance checks.

Residential Counselor Community Mental

Health Affiliates. New Britain, CT Dates

Employed 2006 – 2007

• Responsible for facilitating peer recreational

groups and transportation to clientele weekly

therapeutic appointments.

• Responsible for

daily medication supervision of clients and routine apartment safety checks of the assigned caseload.

• Performed case management through

maintaining day to day records of clients' initial assessment, prepared service plans, periodically

reviewing client’s progress toward service goals,

and prepared discharge summaries.

• Provided counseling and

advocacy to adults with mental illness.

Residential Counselor-The Children’s Study

Home. Springfield, MA Dates

Employed 1994 – 2006

• Provided

counseling, advocacy to emotionally disturbed

adolescents. • Assisted clients

in building anger management techniques and

building self-esteem. • Coordinated and led

recreational activities

• Tutored children and youth

• Attended various in-service trainings to

enhance skills.

• Completed required documentation

procedures.

• Responsible for medication administration.

Emergency Mobile Adolescent Crisis Worker-

IMPACT Middlesex Hospital, Middletown, CT

Dates Employed 2002 –

2003

• Provided therapeutic

intervention services: including providing crisis

assessment to children and adolescents with

psychological concern and/or

suicidal/homicidal/psychotic behavior.

• Utilized resources

in clients' network including referral agencies,

police, community resources, schools, families and work sites. Work closely with DCF Juvenile

Justice System to stabilize clients and prevent

hospitalization. •

Participated and coordinated Hospital inpatient

intakes. Provided recommendations/referrals to

psychiatric ward and assisted with discharge plan.

• Conducted field visits, in-home

evaluations, court observations, background

investigations, and emergency department

assessment. • Provided

solution focused therapy to families in crisis and make appropriate referrals to collateral services.

•

Provided short term counseling to assist with crisis stabilization.

ADDITIONALTRAINING

IRS Volunteer Tax Preparation 2009- 2011

Group Dynamics (Certificate of Completion)

CCSD 2008

Grief and Loss (Certificate of Completion)

CCSD 2008

Motivational Interviewing (Certificate of

Completion) CCSD 2007

Writing Winning Grant Proposals (Certificate of

Completion) 2008

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