CURRICULUM VITAE

PERSONAL DETAILS

NAME: AASIA NAOMI

PHYSICAL ADDRESS: PO BOX 496**-***** NAIROBI

DATE OF BIRTH: 11 AUGUST 2000

MARITAL STATUS: SINGLE

RELIGION: CHRISTIAN

NATIONALITY: KENYAN

ID NUMBER: 37574431

TELEPHONE NO: 079*******, 075*******

EMAIL: ad4bba@r.postjobfree.com

EDUCATIONAL BACKGROUND

COLLEGE:

1.(MARCH 2019-JUNE 2021):NAIROBI INSTITUTE OF BUSINESS STUDIES TECHNICAL COLLEGE(NIBS) INTERNATIONAL DIPLOMA IN HOSPITALITY MANAGEMENT

2.(FEB 2018-JUNE 2018):LUXURY COMPUTER COLLEGE

BASIC COMPUTER ESSENTIALS AND COMPUTER PACKAGES

HIGHSCHOOL:

1. (FEB 2014-NOV 2017)-MUTHETHENI GIRLS HIGH SCHOOL KSCE MEAN GRADE D

ACHIEVEMENTS

•Aug 2015: Institute of advanced technology certificate: Basic computer essentials • High school participation in drama, poetry, music and acting.

•Intern at Leopard beach resort

•Intern at Carslake Nominees Ltd, T/A: Diani Sea Resort

•Senior Receptionist in Billionaire resort and retreat

•Receptionist Soroi Lions bluff lodge Taita Taveta

WORK EXPERIENCE

JUNE 2023-: Front Office receptionist at Soroi Lions bluff lodge Taita hills, (Soroi collection 4 star lodge)

JAN 2022-May 2023 Senior Front office receptionist in Billionaire resort and retreat Malindi (5 star resort)

NOV 2021-JAN 2022:worked as intern hotel management at Diani Sea Resort (4 star resort)

JULY 2021-0CT 2021: worked as intern receptionist at Leopard Beach Resort (5 star resort) JAN 2018- DEC 2018: Worked as receptionist at MediGold Health Centre

Department of service

•Food and beverage service: Bar and restaurant

•Housekeeping: Rooms and laundry

•Front office: Reception, Reservations and guest relations.

DUTIES Reception

•Bookkeeping/registering of patients records • Receiving consultation and lab fees for patients

•Bookkeeping patients for revisits.

•Answering calls and making calls

•Booking guests in reservations

•Guest briefing

•Check in and check out of guests

•Filing and organizing

•Handle all front office cashiers transactions such as posting charges to guests and exchanging foreign currency according to procedure And balance cash float.

•Coordinate room status updates with the housekeeping department by notifying them of late check-outs, early check-ins and special requests.

Guest relations

•Selling and marketing excursions trips

•Promoting and advertising through social media

•Arranging for transfer, picks up and eatery bookings.

•Booking clients for spa, restaurant and yoga

•Engaging guest for feedback and reviews.

Housekeeping

•Washing and sorting of linens

•Storage of linen

•Accounting for guest laundry list and lost items

•Cleaning guest room.

•Supervision of stewards on service work

•Accounting for linen in and out the linen room

Food and beverage service

•Service of drinks both at restaurant beach and pool

•Service of meals : plate service and buffet service

•Accounting for mise en place at bar and restaurant

BUSINESS SKILLS COMPETENCY.

•Regular internet user and Brief knowledge of hotel operations & Computer systems.

•Knowledgeable with full experience in both spreadsheet and Microsoft office (word, excel, PowerPoint.

•Experience in hospitality temporary roles e.g. Customer service, reception, reservation, housekeeping, guest relations

•Problem solver and good communication skills

•Operational knowledge of front desk operations.

•Luxury Hotel and lodge Experience

LANGUAGE:

•English -Excellent in both in oral and written skills.

•Swahili- Excellent in both oral and written skills.

•French- intermediate both oral and written.

INTEREST

•Basketball and football

•Music

•Movies, films and documentaries

•Reading novels

•Trail walking and travelling

CAREER OBJECTI7VE

I am a hardworking, organized individual who is passionate and ready to learn as well as explore the new environment of the industry but mostly to work and interact with new management. I like to get my work done in at most timely manner remaining calm while under pressure. I’m a People Oriented and

Passionate for luxury hotels,Straightforward, Enthusiastic, Communicative Attentive, Eager to learn individual.

REFEREES

AGNES MULE

ROOMS DIVISION MANAGER

LEOPARD BEACH RESORT DIANI

PO. BOX 34 -80400 UKUNDA

TELEPHONE: +254-*********

ANGELA MWENDERANI

HUMAN RESOURCES MANAGER

CARSLAKE NOMINEES LIMITED : DIANI SEA RESORT AND LODGE

PO. BOX 37-80400 UKUNDA, KENYA

TELEPHONE: 071*******

TOBIKO NKURAIYIA

HUMAN RESOURCES MANAGER,

BILLIONAIRE RESORT AND RETREAT MALINDI

PO. BOX 1056-80200, MALINDI KENYA

MARINE PARK ROAD

TELEPHONE:072*******

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