Roslyn Shirley

Newark, NJ *****

862-***-****

ad4bao@r.postjobfree.com

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Skills

Project management abilities

High-energy attitude

Retail sales customer service

Problem-solving abilities

Inbound and Outbound Calling

Food Preparation

Staff Supervision

Experience

January 2018 - Current

Renaissance Empire by Seth Yorkii LLc - Newark, NJ

Manager of Operations/Owner/Assistant Caterer

Established and oversaw strategic business actions and streamlined operations.

Oversaw budgetary and financial activities and implemented strategies to grow business and profits.

Ensured the quality of ingredients used in meals served at catered events.

Supervised servers during catered events to ensure high standards of service were met.

September 2006 - August 2021

Home Depot - Newark, NJ

Pro Consultant/Customer Service Representative

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Demonstrated excellent communication skills in resolving product and consumer complaints.

Educated customers on special pricing opportunities and company offerings.

Developed strong customer relationships to encourage repeat business.

May 2003 - November 2005

LaZBoy Furniture Gallery - Springfield, NJ

Store Designer/Interior Designer

Designed floor plans, elevations, and 3D perspective views and material boards for both in-house review and presentation to client.

Developed interior design concepts and prepared interior systems and finishes.

Provided complimentary in-home consultations to prospective clients to gather ideas and promote design services.

Selected furniture, light fixtures and accessories to create unique and inviting rooms to meet customer vision.

February 2001 - November 2003

A1 Mattress - Union, NJ

Store Manager

Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.

Managed inventory tracking and physical inventory counts to minimize loss.

Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.

Oversaw inventory management through cycle counts, audits and shrinkage control.

Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.

Trained and mentored associates to teach daily tasks and procedures.

Education and Training

July 2022

Cfbnj Hillside, NJ

Certificate Culinary Arts

July 2008

The Art Institute of New York City New York, NY

Associate of Arts Fashion Engineering

Contact this candidate