Team member in Tim Hortons

HEENA HEENA

Dartmouth NS 416-***-**** ************@*****.***

SUMMARY

Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions. Looking for full time job as to continue in customer services, can also relocate if needed

SKILLS

Customer Service

Call Controlling

Quality Assurance

Providing Customer Support

Customer Relationship Management

Communicating With Clients

Inbound Phone Call Management

Gathering Information

Customer Communications

Call Center Operations

EXPERIENCE

12/2022 to 11/2023

Team Member

Tim Hortons – Brampton, ON

Developed positive customer relationships through friendly greeting and

Excellent service. Also did multi tasking from making hot and cold

beverages and making sandwiches & wraps to handling cash at drive

throu and at front as well.

08/2022 to 11/2022

Sales Representative

S&P Data Brampton, ON

Contacted new and existing customers to outline benefits of products. Made lots of sales by selling customers Bell mobility, internet and TV plans.

06/2021 to 07/2022

Call Center Representative

Assistance Services Group Brampton, ON

Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.

09/2020 to 05/2021

Security Guard

Legacy Protection Services Toronto, ON

Secured personnel and premises by inspecting buildings and patrolling property.

Addressed problems quickly and reported clear information while working under minimal supervision.

EDUCATION AND TRAINING

08/2021

High School Diploma

Canadore College of Applied Arts And Technology Brampton, ON

Completed coursework in Business Accounting

LANGUAGES

English:

Professional

Hindi:

Full Professional

Punjabi:

Professional

CERTIFICATIONS

Certified in Dispatcher and Freight Broker in 2023

License in Security Guard from last 3 years.

Contact this candidate