Satrice Thomas

Newark, NJ

Cell: 862-***-****

Email: ad4b8k@r.postjobfree.com

OBJECTIVE

To obtain a position in an organization that will allow career advancement through use of administrative, clerical and managerial skills for mutual growth and success.

EXPERIENCE

Jan 2022 - April 2023 Inspiritec Newark, NJ

Custom Service Representative II

• Assisted with processing applications for the Nursing and Social Work board for DCA.

• Retrieved and processed transcripts for pending applicants.

• Maintained daily incoming and outgoing mail. Distributed mail to appropriate department.

• Trained/assisted new employees on the process of daily clerical functions of the office.

• Assisted caller by answering questions, retrieving data in proprietary databases.

• Obtains callers contact information, recorded accurately and input information into database.

• Answered inquiries by clarifying issues, researching and exploring answers and alternative solutions.

• Worked diligently to implement solutions and escalating unresolved problems to supervisors and managers.

• Operated a PC and multiple mainframe databases to research information based on callers inquiries.

• Answered inquiries by clarifying desired information, researching, locating and providing accurate information. Sept 2018 - Jan 2020 Conduent Secaucus, NJ

Customer service Representative- Experienced Level

• Improved participant decision-making process by advising participants on plan provisions in two or more of the following areas: health and welfare plans, retirement plans, employee development, payroll and other HR programs.

• Assisted with client specific inquiries through multi-channel, i.e. including telephone and web correspondence.

• Resolved product or service problems by clarifying the customer’s complaint..

• Documented incoming and outgoing calls for case management purposes.

• Completed callbacks in a timely manner and escalating as appropriate.

• Adhered to call center metrics and guidelines within established procedures.

• Explained the appropriate participant forms and provided guidance on completion. November 2017-Sept 2018 Integrity House Secaucus, NJ Facility Coordinator

● Assisted facility manager to maintain office and office equipment, physical space and telecommunications systems for the Meadow Program.

● Monitored clients daily activities inside and outside of the facility.

● Documented all counseling and education services,, assessments, referrals and follow up in the client’ s clinical record (IRIS)

● Served as support staff to all clinical staff and the Director of the Meadow Program.

● Communicated with attorney’s, probation and parole officers, employers and different entities.

● Participated in case staffing and reports concerns.

● Provided orientation services to acclimate client to program. March 2014- Dec 2015 City of Newark- Law Department Newark, NJ Telephone Operator/ Receptionist

● Operated switchboard and directed incoming calls to appropriate departments.

● Highly skilled in operating multi-line telephone in timely and professional manner

●Greeted customers by telephone and in person in a professional manner

● Answered, recorded, logged, and processed all calls, request questions, or concerns for Corporation Counsel

● Scheduled and coordinated conference calls as required.

● Prepared contracts, permits, and ordinance for the Corporation Counsel’s approval

● Operated telephones switchboard and systems to advance and complete connections, including those for local, long distance, person to person and emergency calls,.

● Assisted Chief Prosecutor with all clerical work.

● Created and updated court files for the Newark Municipal Court March 2012-Nov 2013 Covenant House New York New York, NY Administrative Assistant

● Greeted and assisted youth and donors in person, via phone, and email.

● Answered telephones, filed documents, prepared memos, and expense reports for the Executive Director.

● Responded to professional emails, scheduled meetings, and prepared meeting minutes for the leadership team.

● Organized business meeting and reports for the Board of Directors

● Spoke publicly at fundraising events and Board Meetings on behalf of Covenant House.

● Prepared daily communication boards for staff and residents

● Served as an event trouble shooter at Covenant House fundraising events. July 2011-March 2012 Covenant House International New York, NY Receptionist

● Answered all incoming calls for Covenant House International and transferred them to the appropriate persons.

● Notified company personnel of visitor arrival.

● Maintained security and telecommunications systems.

● Informed visitors by referring inquiries.

● Maintained security by following procedures, monitoring logbook, and issuing visitor badges.

● Operated telecommunications system by following manufacturers instructions.

● Supported continuity among staff by documenting and communicating actions, irregularities and continuing needs.

VOLUNTEER EXPERIENCE

● Young Women’s Club, Lincoln High School (provided mentoring services to peers)

● Outreach with Covenant House NJ, (made presentations at schools and community based organizations raising awareness on homeless and at risk youth issues)

SKILLS

Excellent communication skills (verbal and writing), technical skills (Microsoft Word, Excel, and PowerPoint) EDUCATION

June 2009 Lincoln High School High School Diploma

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