Sandy Dotson

***** *********

Houston, Texas ****7

281-***-****

OBJECTIVE: To obtain a challenging and responsible position where my knowledge of general business, accounting, customer service, and office procedures will make a positive contribution and lead to further career growth.

SKILLS:

• Excel

• Power Point

• 10 Key by Touch

• Data Entry

• Ariba

• Bookkeeping

• SAP

• Collections

• Customer Service

• Accounts Payable / Accounts Receivable

• Automated and Manual Payroll

• Reservation Bookings

PROFILE: Several years and-on experience in various assignments with accounts payable, accounts receivable, data entry, payroll, general ledger, process/code invoices, order supplies, customer service, software license compliance, BBS Champion, Customer Service, and I am a Notary.

EXPERIENCE:

SOUTHWEST AIRLINES - 10/2017- 12/2020

Customer Service Representative at Southwest Airlines providing excellent customer service experience. Issue/Conflict Resolution. Time Management. Accurate and complete documentation. Make Reservations. Selling ancillary products. Administrative task, and the ability to communicate concisely and clearly with the satisfactory outcome that is delivered with continuous quality of service.

CHEVRON PIPELINE COMPANY - 9/1996 – 4/2015

Software License Coordinator is to ensure license requirements are met for all installed software. Software License Coordinators helps reduce the risk of non-compliance, optimize the cost of licensing and assist information users with daily software license needs. Following established procedures to ensure software compliance per law and Chevron policy. Educate users on policy and procedure. Maintain the master list of purchased licenses. Approve and deny software purchases and installs. Was responsible to store proof of license, and media and keep in a restricted area. Optimize cost savings. Conduct self-audits to ensure compliance. Handle license issues and questions from users. Coordinate software rationalization efforts. Provide license compliance reports. Notify correct personnel when audit notifications are receive from vendor. Administrative Specialist handles general office duties. Process invoices; compile budget spreadsheet reports, customer service, various account payable/receivables duties, and payroll. Organize, coordinate, and schedule meetings, conference calls, order meals. Support Managers and all other personnel within the organization. Handle payroll for 200+ employees on various schedules also include tracking and reviewing time sheets for several exceptions. Code invoices for accounting to pay. Process invoices for accounting department. Collections 30 – 60 – 90day margin for requesting payments. Facilitate team meetings. Process documents in SAP. Review accounts for duplicate payment. Prioritize daily work to ensure payments within terms. Handle damage claim desk. Assist teaching team members various administrative duties (workday control, spreadsheets, & work load). Compile budget reports in SAP for OPEX. Reconcile monthly employee credit card to allow 0 balance. Accurate billing to multiple cost centers.

ACCOUNTANTS ON CALL - 9/1994 – 9/1996

General clerical jobs: setup accounts, bill accounts, receive payments. Maintain general ledger data. Data entry. Accounts Payable, Accounts Receivable

WMI SERVICES of SOUTH TEXAS - 9/1989 – 9/1994

Accounts Payable, Accounts Receivable, Payroll Clerk, Billing Clerk, Payroll & Personnel functions. Incoming receivables. Responsible for daily deposits. Set-up new accounts. Assist customer services inquiries regarding account status. Code invoices. Prepare checks for processing. Maintain accounts monthly trail balances and closing. Provide customers with invoices for monthly services. Report loss/gains discrepancies to collection department.

STOP N GO - 3/1985 – 9/1989

Accounts Payable, Ordering Clerk Payroll. Code and prepare invoices for input. Mail checks to vendors. Credit Card research. Input 150+ employees payroll. Order all office supplies.

EDUCATION: Jessie H Jones High School, & North Harris Community College

CERTIFICATES: Secretaries and Administrative Support, Stress Management, Outstanding Achievement