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Certified Nurse Customer Service

Location:
Santa Ana, CA
Posted:
March 14, 2024

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Resume:

LAKIA BLUFORD

Contact Information

Lakewood, California 90711

Mobile (714) 865 – 5834 Email ad4b7z@r.postjobfree.com

PROFESSIONAL EXPERIENCE

MEDELY – Los Angeles, CA 06/2023 – Present

Certified Nurse Assistant

Med Surgical, ICU, Sub Acute

Assist with activities of daily living (ADLs) including bathing, grooming, dressing, and feeding.

Take and record vital signs, such as blood pressure, temperature, and pulse.

Assist with patient documentation and charting, ensuring accurate records.

Collaborate effectively with the healthcare team to ensure comprehensive patient care.

Maintain rigorous infection control standards to safeguard patient health.

NORWALK MEADOWS NURSING – Norwalk, CA 11/2022 – 06/2023

Certified Nurse Assistant

Provided transportation, assistant, and companionship to clients.

Cleaned and organized patients’ living quarters.

Performed household tasks such as laundry, dusting, washing dishes and vacuuming.

Hoyer lift, showers, sniff, COVID supervision.

Assisted with adequate nutrition and fluid intake.

HAIR COLOR – Lakewood, CA 01/2010 – 09/2022

Customer Service Representative (Call Center)

Document all call information according to standard operating procedures.

Demonstrated mastery of customer service call script within specified timeframes.

Handled all client issues in a discreet, professional manner, delegated responsibly, when necessary, by transferring calls to another department or referring to outside agencies.

Primary mentor/trainer and lead “go-to” person for new reps and particularly challenging calls for both new and established employees.

Ticketing systems, time management, problem-solving, multitasking, call center.

ALAMITOS WEST HEALTH & REHABILITATION – Los Alamitos, CA 04/2021 – 10/2021

Certified Nurse Assistant

Assist with Activities of Daily Living (ADL) by serving meals and feeding patients as needed; offering fresh water and snacks; helping patients ambulate, and turning, positioning, and transferring patients.

Provides adjunct care by administering enemas, douches, non-sterile dressings, surgical preps, ice packs, heat treatments, sitz and therapeutic baths.

Maintains patient stability by checking vital signs and weight, testing urine, and recording intake and output information.

Documents actions by completing forms, reports, logs, and records.

Serves and protects the hospital community by adhering to professional standards, hospital policies and procedures; federal, state, and local requirements, and jcaho standards.

BROADWAY RADIOLOGY – Anaheim, CA 04/2021 – 10/2021

Sonographer

Perform diagnostic procedures using sonographic equipment.

Spread a gel onto the part of the patient’s body where the waves will need to go.

Use transducer to study images of organs, tissues, or blood flow inside the body.

Examine abdomen, breasts, female reproductive system, prostate, heart, and blood vessels.

Record anatomical, pathological, and/or physiological date for interpretation by a physician.

Performing medical procedures, such as administering oxygen, taking vital signs, and giving emergency treatments.

Analyze sonograms and relay findings to physician.

Maintain ultrasound equipment and supplies.

HEALTHCARE CENTER OF ORGANGE COUNTY – Buena Park, CA 02/2020 – 04/2020

Certified Nurse Assistant

Assist with Activities of Daily Living (ADL) by serving meals and feeding patients as needed; offering fresh water and snacks; helping patients ambulate, and turning, positioning, and transferring patients.

Providing physical support to patients or residents with daily and personal hygiene, including bathing, dressing, getting out of bed, using the toilet, walking, standing, or exercising.

Recording vital signs, including blood pressure, pulse, temperature, and respiration rate as requested by staff.

Complies with HIPAA Privacy Act by protecting confidential patient information.

WINDSOR PALMS OF ARTESIA – Artesia, CA 02/2018 – 10/2018

Certified Nurse Assistant

Assist with Activities of Daily Living (ADL) by serving meals and feeding patients as needed; offering fresh water and snacks; helping patients ambulate, and turning, positioning, and transferring patients.

Stocking or issuing medical supplies, such as dressing packs or treatment trays.

Measuring vital signs, including blood pressure, oxygen level, and temperature.

Setting up equipment such as oxygen tents, portable radiograph (X-ray) equipment, or IVs.

Complies with HIPAA Privacy Act by protecting confidential patient information.

Implement individualized care plans and offer support to patients to maintain their dignity, privacy, and comfort.

ARMADA SENIOR CARE – Laguna Niguel, CA 01/2017 – 10/2017

Caregiver

Worked with up to 25 residents with ADLs, including bathing and other personal hygiene activities.

Monitor aspects of the client’s health under the direction of a registered nurse, doctor, or other approved physician, including taking vital signs and administering medication.

Provided emotional support and encouragement.

Planned and prepared meals.

Implemented group activities (movie nights, games, hobbies) that improved resident and staff engagement.

SKILLS

Nursing: Patient Care & Safety, Diagnostic Testing, Medical Terminology, Electronic Medical Records, Vital Signs & Patient Monitoring, Medication Administration, Privacy / HIPAA Regulations, Patient Advocacy and Support, Compassionate and empathetic, Strong interpersonal and communication skills

Nursing equipment: Hoyer lift, Gate belt, Wheelchair, Philips ultrasound machine, Sequoia ultrasound machine

Technical proficiencies: Adobe Premiere, Microsoft Office (Word, Power Point, Excel)

Additional Strengths: Proficient in Abdomen, thyroid, male pelvis, female pelvis. Demonstrated ability to meet deadlines and objectives. Utilizing pulleys, gait belts and other equipment to perform patient lifts safely. Strong ability to put patients at ease, especially during difficult procedures.

CERTIFICATION

HIPAA Certification

BLS Certification

First Aid and CPR

EDUCATION

Associate of Science in Diagnostic Medical Sonography Platt College, Anaheim, CA – 2021

Certified Nursing Assistant License (CNA) Platt College, Anaheim, CA – 2016

High School Diploma Gahr High School, Cerritos, CA – 2004



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