Cynthia Kirkley

**** **** *** ********, **, *****

Cell Phone: 843-***-****

Email: ad4b7h@r.postjobfree.com

Service -professional Administrative Assistant with a 15 year background supporting nursing directors and clinical physicians, 5 years of management and supervisory credentials. Core competencies include active decision making and problem solving abilities. As well as strong interpersonal and time management skills. Handles tasks with accuracy and efficiency. Reliable and detailed-oriented professional that meets deadlines and works with a high level of multicultural awareness and adaptability.

Skills

Customer service-oriented; Employee training and development; Judgment and Decision Making; Multi-phone line proficiency;Microsoft office, Excel and PowerPoint effluent. Navigate and use successfully electronic medical records; Immunizations and drawing blood; Excellent planner and coordinator; Professional phone etiquette; Team building skills; Medication reconciliation; Works well under pressure

Professional Experience

Bank Of America (Covid-19 Pandemic)

Claims Specialist for PUA Unemployment NJ,NC,MD,CA Work From Home,

March 2020-Current

● Answer inbound calls and greet customers

● Determine scope of customer issue in an effective and professional manner

● Manage credit card processing when necessary

● Effectively resolve customer claim issues in a timely manner as I properly

document all customer interactions

● Adhere to quality standards determined by the organization

● Maintain high level of customer service satisfaction with focus on first call

resolution

● Resolve customer requests by investigating problems, developing solutions and

recommending additional products and/orservicesrelevanttoassessmentofthe customer needs.

McLeod Health and Fitness

FlorenceSC, 29501

Fitness Supervisor, November 2018-Current (PRN)

• Reviewed health code standards with employees

• Maintaining a top performing team to achieve and exceed sales goals.

• Within 7 months created the most customer service oriented experience that has been marketed in the last 2 years.

• Revamped Front desk qualifications to drive better client care to ensure successful customer relationships.

• Reviewed club opening performance accounts.

• Scheduled tours and set membership quotas.

• Reviewed billing and payment processes and made efficiency improvements.

• Handled member inquiries rations and made efficient recommendations.

McLeod Digestive Healthcare

Florence, SC 29501

Administrative/Scheduler April 2017-November 2018

• Verify insurance to obtain prior authorizations for prescriptions and IV therapy

• Obtain, scan and delegate operative notes along with biopsies from patient procedures and lab testing

• Act as a liaison between patients, physicians and other medical professionals to ensure quality for full circle of medical care.

• Documented and order medication for specialty clinics and labs

• Authorized drug refills and provided detailed prescription information to pharmacies.

• Interviewed patients to obtain accurate medical information such as vision, weight and height measurements to ensure vital information for insurance compensation.

• Coordinate information and updates to department staff on behalf of directors as requested.

• Provided patient education and counseling for patients continuing care.

• Operate and monitor office supplies, calendars and appointments.

• Proofread for quality control to submit final documentation for physician signature copy and filing.

• Work as part of a healthcare team to assess patient needs, plan and modify care,and implement interventions.

• Only office CMA that maintains patient care between our office Nurse Practitioner, Physician Assistant and our Board certified Gastroenterologist.

Pee Dee Health Care

Darlington, SC 29532

Medical Assistant November 2007 – May 2017

• Transcribe dictated medical reports necessary for payments.

• Effective counseling in health maintenance and disease management.

• Liaised between patients and physicians to ensure patient comprehension of treatment plans.

• Documented patient information obtained from interviews to ensure medical necessity.

• Authorized drug refills and provided detailed prescription information to pharmacies.

• Interviewed patients to obtain medical information, weight and height measurements and vital signs. • Assessed patients and documented their medical histories.

• Provided patient education.

• Work as part of a healthcare team to assess patient needs, plan and modify care, and implement interventions.

• Open, sort and distribute incoming correspondence including faxes and emails.

• Show patients to examination rooms and prepare them for the physician.

• Experience with calling insurance companies to gain pre-authorization for needed tests or procedures. • Contact medical facilities or departments to schedule patients for tests or admission.

• Perform general office duties, such as answering telephones, taking dictation, or completing insurance forms.

• Enter data, such as demographic characteristics, history and extent of disease, diagnostic procedures, or treatment into a computer.

• Review medical notes and communicate with the physician to be able to gather ICD-10 diagnoses for billing and getting pre-authorization for procedures or tests.

• Knowledgeable on common medications for most chronic conditions.

Education

Florence Darlington Technical College, Florence, SC

• Coursework towards Physical Science/ Associate’s, July 2022

Professional Medical Training Center, Florence, SC - Jan 2016-March 2016

• Certified Clinical Medical Assistant

• Administrative Assistant Certificate

References

Jennifer Nettles Financial Counselor

Hope Health Medical Center ad4b7h@r.postjobfree.com 843-***-****

Brian Heaster M.D.

Genesis Healthcare P.A ad4b7h@r.postjobfree.com 843-***-****

Moneka Patterson M.D.

Emory University Hospital Midtown ad4b7h@r.postjobfree.com

(843) 617-302

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