Customer Service Accounts Receivable

TJ Tammy Johnson

Kinsman, OH ***** 661-***-**** ***********@*****.***

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PROFESSIONAL

SUMMARY

Excellenent customer service and interpersonal communication skills. Ability to answer multi phone lines and schedule appointments or transfer calls to proper department. Generates solutions based on available information and makes timely, safe and ethical decisions. Listens actively and invites dialogue to gain shared understanding and delivers results through realistic planning. SKILLS Vehicle Detailing

Shipment/Appointment

Scheduling

Multi phone lines

Shipping and Receiving

Accounts Receivable

Billing/ Invoicing

Basic Bookkeeping

Collections

Cash Handling/Payments

Scanning/Faxing

Problem Solving

WORK HISTORY WEIGHMASTER/ CASHIER 08/2018 to 12/2023 SA Recycling Bakersfield

Enhanced weighing accuracy by diligently maintaining and calibrating weighing equipment.

Ensured prompt customer service by efficiently processing weigh transactions for various materials.

Increased operational efficiency with meticulous record-keeping of daily transactions, inventory, and material movement.

DISPATCHER 01/2015 to 08/2015

Hillyop Club Service Bakersfield

Improved response times by efficiently prioritizing and dispatching calls. Enhanced communication by maintaining updated contact information and utilizing clear, concise language during dispatches. Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.

Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.

CUSTOMER SERVICE REPRESENTATIVE 08/2011 to 08/2013 Bruce Logistics Bakersfield

Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Streamlined call center processes for improved efficiency and reduced wait times.

Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Assisted customers in navigating company website and placing online orders, improving overall user experience.

EDUCATION Executive Legal Secretary 06/1993

San Joaquin Valley College, Bakersfield, CA

General Studies 06/1990

Kern Valley High School, Lake Isabella, CA

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