Tarah Jarrell Armstrong, *** Jerusalem Church Road Warner Robins, GA 31088

843-***-****

Summary: Accomplished Sales and Operations leader with 18 years’ experience and a proven history of leading successful turnarounds.

Education: Bachelor’s degree of Business Administration

Strayer University – September 2021

Associate degree

Trident Technical College - 2007

Qualifications: -Experienced in managing all aspects of a successful, high-volume retail financial store

-Superior knowledge of inventory systems, profit and loss statements, invoicing projections, and scheduling.

-Excellent ability to multi-task and maintain top sales while managing a team.

Experience: Cintas Uniform Business Sales Representative

October 2023-Present

Used Zoominfo, Salesforce and internal systems to obtain new clients

Used wave seeders to be successful amongst peers and competitors

Obtained sales through outside business to business sales

Used time management and self-scheduling to be effective in sales

Direct morning meetings to go over goals, profit, and fees that need to be met daily

Increased territory profitability through customer relationship development and marketing

Received guest compliments via emails to corporate

Accomplishments:

I was able to get business certified within the first two months of being with the company (this is typically a three-month process.) due to the gross number of sales I produced. I led classes on best practices with time management and how to be successful in a career where you are essentially your own boss; because of my quick ramp up rate. I was able to go to President’s Corner for our Fiscal 3rd quarter year based on my sales which is the top 15% Nationwide in the company. I was able to use my Social Responsibility practices to get our corporation to donate $3,000 to the Humane Society of Houston County and Houston County Family Connection.

Experience: Kinetic by Windstream Senior Business Sales Consultant

November 2022-September 2023

Trained and developed new outside sales associates

Received guest compliments via emails to corporate

Obtained sales through outside business to business sales

Used time management and self-scheduling to be effective in sales

Direct morning meetings to go over goals, profit, and fees that need to be met daily

Increased territory profitability through customer relationship development and marketing

Created quarterly power points for our OPPS reviews and delivered them to peers

Accomplishments:

My leadership skills led me to be the top Senior Business Sales Consultant in the Southeast for the first, second and third quarters of 2023. I was also in the top 10% in the Nation for 2022. I was able to generate 60% more business in my specific territory year over year (YOY.) I led the weekly morning meetings to motivate and inspire my peers and the Business Sales Consultants. I led our Operational Reviews for the Georgia territory and directed my peers on what to do to be successful in these meetings and how to showcase our wins collectively as a team and as individuals. I also led classes on best practices with time management and how to be successful in a career where you are essentially your own boss.

Experience: Verizon Wireless, General Manager

November 2015-November 2022

Trained and developed numerous sales reps to high performing associates

Directed the Territory contests for all stores which consists of all stores in GA

Received guest compliments via emails to corporate

Developed weekly P&L statements to ensure Key Operating Initiatives (KOI) were met

Managed all daily operations of the store

Responsible for all scheduling

Direct Supervisor for the front and back end of the store

Direct morning meetings to go over goals, profit, and fees that need to be met daily

Increased store profitability through customer relationship development and marketing

Created quarterly power points for our OPPS reviews and delivered them to peers

Accomplishments:

My leadership skills led me to the top producing store in the Territory which consists of Georgia and parts of South Carolina. We produced over 600 more new lines than any other store in the territory. I currently manage a team of 18 people and throughout my time at Verizon, I have had 16 people promoted to different positions that fitted their skills and abilities. I have won Winner’s Circle, which is the top 10% of the company. I also am the head for the Territory of business relationships and ensuring leaders of their own stores understand the importance of small and medium business to accrue and sustain a successful business. I also won a “Making Your Mark” pin due to my social responsibility and giving back to the community.

Experience: TMX Finance, General Manager (District GMIT Trainer)

January 2014-November 2015

Managed all daily operations of the store

Responsible for all scheduling

Direct Supervisor for the front and back end of the store

Direct morning meetings to go over goals, profit, and fees that need to be met daily

Increased store profitability through customer relationship development and marketing

Determine loan values based on a comprehensive vehicle appraisal tool

Accomplishments:

I was tasked with directing the sales and operations of a retail store with accounts over $600,000. I am responsible for the turnaround of this location and have increased growth over $165,000 within the first 6 months while maintaining a 10%YOY average in new accounts. I have increased profitability while decreasing cost and account loss. I set a store record in ROA with over 8% in the month of May. I currently manage a team of 3, and I train all newly hired General Managers for their first 60 days.

Experience: AT&T Mobility, Retail Store Manager August, 2009-December, 2013

Trained and developed numerous sales reps to high performing associates

Directed the market’s contests for all stores in SC

Received guest compliments via emails to corporate

Developed weekly P&L statements to ensure Key Operating Initiatives (KOI) were met

Created quarterly power points for our OPPS reviews and delivered them to peers and upper management

Acting Area Retail Store Manager (ARSM) when ARSM is out of the office

Through my leadership my team reversed sales declines, boosted profits, and improved operational productivity. I was responsible for turning around the lowest producing store in South Carolina and turning it into the number one store in the Eastern Division. By doing so, I led the Southeastern division in sales year to date. Along with turning around a stagnant retail store I also managed to score a 94% on my yearly audit. I was also tasked with management of the “Internal Willing to Recommend Committee”. Through my leadership, we were able to increase the employee’s satisfaction therefore decreasing the employee retention rate by 20% quarterly. I also earned a Summit Winner spot which is the only the top 5% of store leaders get to go to in the Southeast.

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