WILLIAM (BILL) MICHELIN

904-***-****

ad4b6j@r.postjobfree.com

To obtain a challenge within an established corporation, where I can use my skills to their fullest extent.

EXPERIENCE

DEC. 2020 – FEB. 2024 SR. PROJECT MANAGER BANK OF AMERICA (HP - CONTRACT)

JACKSONVILLE, FL.

ØLed Digital Transformation Refresh Project Portfolio Management for Bank of America / Band platform across all Lines of business.

ØCoordinated Modernization for Replacement of desktop / laptops and peripherals to agents, sites, and banking centers.

ØMaintained coordination of shipping and packaging of bank equipment to end users and banking sites through FedEx and UPS currier freight services.

ØAssures daily Scrum and Sprint activity using Agile and waterfall methodologies.

ØAided in the daily and weekly data analytics for Change Management Process Reporting

ØDeveloped a strong and cohesive relationship with LOB, PMO and vendor partnerships.

ØMaintains project tracking through Jira / Rally and MS Project

ØMaintained program resource tracking using Clarity tools.

ØSupplied cross function CRM partnership and integration adhering to governance and compliance and Risk Assessments and regulations.

OCT 2019 – APR 2020 SR. PROJECT MANAGER FLORIDA BLUE – (CONTRACT)

JACKSONVILLE, FL.

ØManaged cross function partnership and integration adhering to risk assessments governance and Compliance regulations.

ØEstablished program budget analysis and forecast to save the company 6M+ annually.

ØDefine program and portfolio scope, goals and deliverables that support business goals in collaboration with senior management and stakeholders.

ØOversaw Technical writing on BRD and Charter documentation.

ØAssures daily Scrum and Sprint activity using Agile methodologies.

ØMaintains Project resource tracking using Clarity Tools

ØMaintains project tracking through Rally and MS Project

ØMaintained Asset Management devices for compliance.

JUNE 2016 - AUG. 2019 SR. PROJECT MANAGER AMERICAN EXPRESS CO. - (CONTRACT)

JACKSONVILLE, FL.

ØLed overall support and leadership to PMO teams on Webex Global application migration.

ØManaged an annual Program Budget of 26 M+

ØManaged and supported global project from first Inception to rollout and completion.

ØPartnered with Cisco Engineering and application teams for global implementation.

ØResponsible for the Program portfolio, delivery, and implementation of 45,000 end users over to Webex from Live Meeting.

ØImplemented Training Program with Leadership teams on first concept including development, compliance, and phased rollouts approach.

ØCoordinated and managed engineering team on SaaS as our software packaging for global distribution.

ØProvides leadership and guidance to technical writing team on BRD and Charter documentation.

ØProvided regular status updates to our senior leadership teams, steering committees, and stakeholder groups.

ØSupplied Access privileges within SharePoint as working administrator.

ØMaintained working relationship with UX teams on design and final goals.

ØProvided overall support on the KPI’s with the engineering and technical teams.

ØMaintained Project Resource Tracking using Clarity Tools

ØDeveloped a comprehensive monitoring of risks, issues, dependencies, contingency plans, and resources to remove 99% of roadblocks.

ØOversaw and supported the direction for legal, compliance, and governance.

ØAssures daily Scrum and Sprint activity using Agile methodologies.

ØMaintains project tracking through Jira and MS Project

JUNE 2015 - MAY 2016 TECH PROJECT MANAGER

BANK OF AMERICA – (CONTRACT)

JACKSONVILLE, FL.

ØDeveloped a strong and cohesive relationship with LOB, PMO and vendor partnerships.

ØDefine project scope, goals and deliverables that support business goals in collaboration with senior management and stakeholders.

ØDrive portfolio products in launches including working with public relations team, executives, and other product management team members.

ØManaged daily Scrum and Sprint activity using Agile methodologies.

ØMaintains project tracking through Jira / Rally and MS Project

ØMaintained Project Resource Tracking using Clarity Tools

ØAids the team on Change Management Process

ØMaintained working relationship with UX teams on design and final goals.

ØSupplied Access privileges within SharePoint as working administrator.

ØDevelops, Designs, Draft in the end-to-end planning, designing and implementation of projects ranging from $7 million to $27 million with a record of accomplishment of successfully translating business requirements and goals into solutions using technology.

JAN 2012 - JUNE 2015 SERVICE DELIVERY MANAGER BANK OF AMERICA

JACKSONVILLE, FL.

ØDelivered support on development and refresh for twenty-five separate desktop applications for global rollout on BAND Modernization Program.

ØResponsible for fifteen project managers to Formulate/design systems scope and goals for the applications and development for major portfolio projects.

ØProvided regular status updates to our senior leadership teams, steering committees, and stakeholder groups.

ØMaintained working relationship with UX teams on design and final goals.

ØOversaw Technical writing on BRD and Charter documentation.

ØMaintained and coordinated efforts on the release and change management process.

ØMaintained Project Resource Tracking using Clarity Tools

ØDrive product launches including working with public relations team, executives, and other product management team members.

ØMaintains project tracking through Jira / Rally and MS Project

ØAchieved 99% Milestone success throughout the program initiative.

ØSupplied CRM support and direction for legal compliance and gov Provided operational readiness for training, communications, and compliance.

ØMonitored and measured KPI’s with engineering staff regularly

ØSupplied Access privileges within SharePoint as working administrator.

ØManaged, designed, drafted, and supported 27 M+ budget proposals and recommendation for budget changes where necessary.

ØManaged teams that Defined program - project scope, goals and deliverables that support business goals in collaboration with senior management and stakeholders.

ØManaged the core project team and project using both Waterfall (MS Project) and Agile methodologies.

NOV 2011 - JAN 2012 PROJECT MANAGER

JOHNSON AND JOHNSON – (CONTRACT)

JACKSONVILLE, FL.

ØDefine project scope, goals and deliverables that support business goals in collaboration with senior management and stakeholders.

ØManaged the technical delivery of a large enterprise initiative with a staff of associates and contractors.

ØAssures daily Scrum and Sprint activity using Agile methodologies.

ØMaintained and coordinated efforts on the release and change management process.

ØMaintains project tracking through Jira / Rally and MS Project

ØMaintained SDLC with PMO staff and Developers and Engineers on daily development timeframes.

JULY 2011 – NOV 2011 TECH PROJECT MANAGER BANK OF AMERICA – (CONTRACT)

JACKSONVILLE, FL.

ØFormulate/design systems scope and goals for the applications and development for major projects.

ØDesigns, Draft and supported multi-million budget proposals, and recommend next budget changes where necessary.

ØManaged the core project team and project using both Waterfall (MS Project) and Agile methodologies.

ØMaintained and coordinated efforts on the release and change management process.

ØSupplied Access privileges within SharePoint as working administrator.

ØDeveloped and managed Power Point presentations on project plan, scope, work streams, resources, and status (reporting progress to stakeholders and senior management on a weekly basis).

JUNE 2010 – JULY 2011 PROJECT MANAGER

CITI CARDS – (CONTRACT)

JACKSONVILLE, FL.

ØFostered a culture of robust and comprehensive documentation.

ØManaged the PMs to Create and execute charter, project scope, goals and revises as needed to meet changing needs and requirements.

ØDirected and managed program modernization efforts and development from inception to completion.

ØDrafted and managed budget proposals and recommend the next budget changes where necessary.

ØMaintained and coordinated efforts on the release and change management process.

ØMaintained Project Resource Tracking using Clarity Tools

ØEnsured KPI’s were maintained and up to date.

ØSupplied Access privileges within SharePoint as working administrator.

ØKeeps track of lessons learned and shares those lessons with team members.

ØAssures daily Scrum and Sprint activity using Agile methodologies.

AUG 2007 – JUNE 2010 PROJECT MANAGER FIDELITY INFORMATION SYSTEMS

JACKSONVILLE, FL.

ØMaintained SDLC with PMO staff and Developers and Engineers on daily development timeframes.

ØManaged an annual program budget of 6.5 M from a reduced budget of 12 M

ØSet Annual monthly and weekly goals for the Financial Institutions our company was delivering services to.

ØFostered a culture of robust and comprehensive documentation for the steering committee, stakeholders, and executive leadership.

ØMade 4 Recommendation to the program plan from the original which ended up being a cost savings of over 5% from the previous fiscal budget.

ØAssures daily Scrum and Sprint activity using Agile methodologies.

ØManaged the implementation process for our multiple internal and external projects / clients simultaneously.

ØMaintained and coordinated efforts on the release and change management process.

ØSupplied Access privileges within SharePoint as working administrator.

ØSupplied onsite hardware and software training and configuration of Fidelity Information Services Proprietary Document Imaging software.

APR 2003 – AUG 2007 SR. CORPORATE TRAINER AAMES HOME LOAN

JACKSONVILLE, FL.

ØSupply companywide loan training to Account Executives, Area Managers and Account Managers on Aames Home Loan’s Proprietary software.

ØMaintain onsite training and technical support to office staff for PC support, Phone support, and office moves.

ØMaintained technical support via live chat through Aames Direct to Brokers, Loan officers, office staff and Account Executives across the country.

ØProgram Coordinator for event trade shows, hosting Aames Home Loan across the country.

APR. 2002 – APR. 2003 PROJECT MANAGER ENTERPRISE INTEGRATION (CSX)

JACKSONVILLE, FL.

ØCoordinated PC Refresh Project for CSX Transportation, Inter-modal, and Local Departments.

ØResponsible for Replacement of desktop / laptops and Operating system upgrades to Win2000 to over 2500 systems throughout CSX.

ØAided in the packaging of proprietary software and implementation distribution according to CSX standards.

ØAssures daily Scrum and Sprint activity using Agile and waterfall methodologies.

EDUCATION

1978 – 1982

B.A., BUSINESS ADMINISTRATION, FLORIDA STATE UNIVERSITY

TALLAHASSEE, FL.

Minor Computer Science.

oGraduated Summa Cum Laude.

Achievements:

LifePoint Christian Fellowship

oChurch Board of Directors

oDirector of Church Growth

oOrdained Sr. Elder and Certified Minister

Florida Notary Public - Commissioned - July 2014

SKILLS

Skilled in requirements gathering, project planning, project, product delivery management and execution.

Solid understanding of Nexus, Clarity and Planview timekeeping applications.

Solid Experience working with SharePoint Tools.

Experience in Waterfall and Agile Practices

Solid understanding of Image File Exchange and file transfer execution.

Solid understanding of Cloud based product i.e., CRM, Service Now and Bart

Experience with EDI

Working knowledge of SQL Services

Proficient in the installation of Document Management and data capture software.

Able to prioritize and oversee multiple tasks and projects simultaneously.

Strong leadership, technical, business and team building skills.

Solid understanding of Vendor Management.

Strong understanding of cost/benefit analysis, project budgets, and analysis of the financial position of projects.

Complete understanding of SDLC

Strong Proficiency in MS Office Suites including MS Word, MS Project, MS Outlook, Power Point, MS Access, and Visio.

Strong oral, written, presentation and people skills.

PROFESSIONAL OVERVIEW

An enthusiastic, initiative-taking professional with over twenty-five years’ experience in all aspects of information services, recruiting and management. I have analytical critical thinking skills as well as strong mediation skills. I have the capability to develop cooperative working relationships while coordinating with various departments to achieve aims and goals.

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