Duana Johnson

Hello I'm Duana Johnson, I have excelsior experience with customer service, Data entry, work from home, typing experience, tech support, and Windows experience as well. Rockford, IL 61107

ad4b6f@r.postjobfree.com

+1-779-***-****

Customer service/ work from home /data entry etc.

Rockford, IL 61107

Authorized to work in the US for any employer

Work Experience

Customer Service Representative(manager)

Alorica - Rockford, IL

August 2017 to February 2023

Provided customers with problem solving solutions to intermittent issues they were experiencing. Worked for Verizon and i had to do tech support and also chat with customers via chat room. And also did services through CVS Caremark doing overrides for pharmacists and Dr's which would have data entry tied along with that as well.

Team Lead/Customer Service Representative Receptionist/Tech support ServiCom, LLC - Rockford, IL

March 2011 to August 2017

Trained employees on the technicalities of providing problem solving troubleshooting to Infinity customers ie ( internet, cable, phone) and also provided customer service to customers Customer Service Representative/Advisor

Vision Financial Services - Rockford, IL

February 2007 to March 2011

Helped customers understand the medical insurance they wanted the benefits of it and assisted with the sign up of benefits.

Rock River Pantry Food Pantry

Sacked - Rockford, IL

January 2004 to December 2007

potatoes and put away items for the poor.

* Nursing homes, Read bingo to the residents, did the residents hair and physical therapy and even feeding

Education

Diploma

Guilford High School - Rockford, IL, US

2004 to 2007

Skills

• Java

• iOS

• JavaScript

• Microsoft SQL Server

• Windows

• HTML5

• Analysis skills

• Mechanical knowledge

• Conflict management

• Google Suite

• Organizational skills

• QuickBooks

• Word processing

• Microsoft Excel

• Data entry

• Typing

• Communication skills

• Computer literacy

• Computer skills

• English

• Software troubleshooting

• Active Directory

• Customer support

• Operating Systems

• Microsoft Windows Server

• Computer Networking

• Help Desk

• Cash handling

• Customer service

• Databases

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