Blackwell, Oklahoma *****

580-***-****

ad4b6d@r.postjobfree.com

SUMMARY

Self-motivated Operations Manager

successful in collaborating with

consultants, area leaders and

employees to streamline and

strengthen processes and control

costs. Highly organized and

detailed collaborator with solid

record of accomplishment in

meeting and exceeding business

targets. In-depth knowledge of

operational and budget

management techniques.

SKILLS

Policies and Procedures

Implementation

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Financial and Cash Flow

Analyses

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• Workforce Training

• Team Leadership

Ricky Mort

EXPERIENCE

January 2009 - May 2023

Operations Manager R and L Professional Service Blackwell, OK Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.

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• Managed scheduling, training and inventory control. Recruited, hired and trained crew members on application of projects, customer relations and customer service.

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• Built strong operational teams to meet process and production demands. Implemented policies and standard operating procedures and managed quality, customer service and logistics.

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• Addressed customer concerns with suitable solutions. Motivated and evaluated personnel for performance improvement and goal achievement.

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Guided employees on understanding and meeting changing customer needs and expectations.

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Delivered positive customer experiences by implementing effective quality assurance practices.

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Identified areas of deficiency and performed root-cause analysis to solve problems.

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Developed initiatives for process improvement and reviewed and assessed ongoing operations.

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Analyzed and controlled materials, supplies and equipment operational expenses.

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Oversaw financial management, budget management, accounting and payroll activities.

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• Presented performance and productivity reports to supervisors. Connected with clients and developed strategies to achieve sales and customer service goals.

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Enforced federal, state, local and company rules for safety and operations.

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Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.

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Responded to information requests from superiors, providing specific documentation.

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• Tracked and replenished inventory to maintain par levels. Improved morale and management communication by creating employee recognition and rewards practices.

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• Conducted employee observations and documented findings. Reviewed daily financial reports and reconciled accounts to keep information current and accurate.

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• Collaborated with team leaders on quality audits. Produced SOPs to document workplace procedures and optimize productivity through standardization.

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• Planned delivery routing, team workflows and promotional initiatives. Anticipated and tracked operational and tactical risks to provide strategic solutions.

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May 1999 - February 2009

Sales Manager R & k Wholesale Whichita, KS

• Supported accident investigations and prepared related paperwork.

• Measured and reviewed performance via KPIs and metrics.

• Monitored resource use to achieve set goals within budget constraints. Contributed to proposal and contract development, negotiations and meetings.

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Controlled departmental facilities use and approved requests for repairs or improvements.

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Collected customer fees, managed refunds and provided complete sales documentation.

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Collaborated with board of directors to determine mission and values and plan for short and long-term goals.

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Conducted periodic assessments to evaluate company's financial performance.

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Published customer satisfaction results from feedback forms and correspondence.

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Resolved challenges associated with company websites, vendors and telecoms.

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• Created corrective actions based on adverse KPI trends. Generated performance and labor strategies to compete in new and existing markets.

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Crafted operations best practices using audits and project management team feedback.

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Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.

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Tracked monthly sales to generate reports for business development planning.

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Performed sales consultations and educated clients on products and services.

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Created and maintained sales environment to support business objectives.

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Maintained professional network of potential clients and business opportunities.

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Achieved company growth and brand development through market expansion and sales.

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• Analyzed business and sales targets using critical problem-solving skills. Established new accounts and serviced existing accounts maintaining professional relationships.

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Developed and implemented new sales strategies to update product lines.

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• Prepared sales production reports for senior management. Boosted revenue and facilitated sales activity while developing consistent employee measurements for exceeding goals.

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Prospected for new business using databases and other strategies to generate sales.

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Executed and created strategic sales plans to expand customer base and extend global reach.

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EDUCATION AND TRAINING

May 1997

Associate of Business

Osu, Stillwater, OK

May 1993

High School Diploma

Ark City High, Ark City Kansas

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