Customer Service Security Officer
Resume:
Destinie Presley
Houston, TX *****
***************@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Security Officer
Allied Universal Security Services, Systems and Solutions May 2019 to June 2023
Observe and report any suspicious act
Cashier/Customer Service
JCPenney - The Woodlands, TX
October 2021 to December 2021
Security Site Supervisor
point 2 point global security - Houston, TX
August 2014 to May 2019
Observe and report any suspicious activity.
Making schedules
Training new employees.
Customer Service Rep
The Parking Spot - Humble, TX
August 2018 to October 2018
Security Officer
g4s secure solutions - Houston, TX
April 2014 to August 2014
Customer Service Representative/Call Center
interactive response technology - Houston, TX
April 2012 to December 2012
Responsibilities
answer and place inbound and outbound calls. Roadside assistance dispatcher. File insurance phone claims for customers.
Accomplishments
Helping customers who were stuck on the road, making sure customers receive excellent customers service and was satisfied at the end of the call.
Skills Used
typing, communication skill
Mail Handler
united states postal service - Houston, TX
August 2011 to October 2011
Responsibilities
sorting incoming and outgoing mail, unload trucks
Skills Used
warehouse
Cashier/Customer Service
whataburger - Humble, TX
January 2011 to August 2011
Responsibilities
take and place customers orders
Accomplishments
make sure place wash clean, good inspection scores for store Skills Used
communication skills
Cashier
Waffle house - Humble, TX
August 2010 to December 2010
Responsibilities
take and place customers orders, waitress, wash dishes, mop, etc. Accomplishments
getting good evaulations
Skills Used
waitress, communication skills, cleaning
Education
GED
Texas education agency - Houston, TX
June 2021 to December 2023
Skills
• Communications (5 years)
• Security (9 years)
• Cashier (2 years)
• Customer Service (10+ years)
• Supervising Experience (3 years)
• CCTV (9 years)
• Surveillance (9 years)
• Loss Prevention
• Law Enforcement
• Typing
• Quality Assurance
• Management
• iOS
• Microsoft Windows
• Sales (2 years)
• Upselling (2 years)
• Customer support (4 years)
• Cash Handling (5 years)
• Android
• Computer Networking
• Troubleshooting
• Cold Calling
• Leadership
Certifications and Licenses
CPR Certification
Guard Card
TABC Certified
Driver's License
September 2022 to October 2030
Assessments
Project timeline management — Proficient
January 2023
Prioritizing and allocating time to effectively achieve project deliverables Full results: Proficient
Administrative support professional fit — Proficient July 2021
Measures the traits that are important for successful administrative support professionals Full results: Proficient
Written communication — Proficient
May 2022
Best practices for writing, including grammar, style, clarity, and brevity Full results: Proficient
Work style: Reliability — Proficient
January 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Scheduling — Proficient
May 2022
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient
Warehouse safety — Proficient
August 2022
Using safe practices in a warehouse setting
Full results: Proficient
Medical receptionist skills — Proficient
June 2022
Managing physician schedules and maintaining accurate patient records Full results: Proficient
Retail customer service — Proficient
January 2022
Responding to customer situations in a retail setting Full results: Proficient
Business math — Proficient
November 2020
Using basic math to solve problems in a business context Full results: Proficient
Attention to detail — Proficient
June 2023
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Security guard skills — Proficient
July 2022
Assessing risks, enforcing security standards, and handling complaints Full results: Proficient
Customer focus & orientation — Proficient
May 2021
Responding to customer situations with sensitivity Full results: Proficient
Attention to detail — Proficient
May 2022
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Data entry: Attention to detail — Proficient
February 2023
Maintaining data integrity by detecting errors
Full results: Proficient
Customer service — Proficient
June 2020
Identifying and resolving common customer issues
Full results: Proficient
Work style: Professionalism — Proficient
January 2023
Tendency to be accountable, professional, open to feedback, and act with integrity at work Full results: Proficient
General manager (hospitality) — Proficient
March 2021
Solving group scheduling problems and reading and interpreting P&L statements Full results: Proficient
Verbal communication — Proficient
July 2022
Speaking clearly, correctly, and concisely
Full results: Proficient
Supervisory skills: Motivating & assessing employees — Proficient March 2021
Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Proficient
Call center customer service — Proficient
May 2021
Demonstrating customer service skills in a call center setting Full results: Proficient
Administrative assistant/receptionist — Proficient September 2021
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Security guard skills — Proficient
May 2023
Assessing risks, enforcing security standards, and handling complaints Full results: Proficient
Medical receptionist skills — Proficient
February 2023
Managing physician schedules and maintaining accurate patient records Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Windows
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