Destinie Presley

Houston, TX *****

ad4b64@r.postjobfree.com

+1-832-***-****

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Security Officer

Allied Universal Security Services, Systems and Solutions May 2019 to June 2023

Observe and report any suspicious act

Cashier/Customer Service

JCPenney - The Woodlands, TX

October 2021 to December 2021

Security Site Supervisor

point 2 point global security - Houston, TX

August 2014 to May 2019

Observe and report any suspicious activity.

Making schedules

Training new employees.

Customer Service Rep

The Parking Spot - Humble, TX

August 2018 to October 2018

Security Officer

g4s secure solutions - Houston, TX

April 2014 to August 2014

Customer Service Representative/Call Center

interactive response technology - Houston, TX

April 2012 to December 2012

Responsibilities

answer and place inbound and outbound calls. Roadside assistance dispatcher. File insurance phone claims for customers.

Accomplishments

Helping customers who were stuck on the road, making sure customers receive excellent customers service and was satisfied at the end of the call.

Skills Used

typing, communication skill

Mail Handler

united states postal service - Houston, TX

August 2011 to October 2011

Responsibilities

sorting incoming and outgoing mail, unload trucks

Skills Used

warehouse

Cashier/Customer Service

whataburger - Humble, TX

January 2011 to August 2011

Responsibilities

take and place customers orders

Accomplishments

make sure place wash clean, good inspection scores for store Skills Used

communication skills

Cashier

Waffle house - Humble, TX

August 2010 to December 2010

Responsibilities

take and place customers orders, waitress, wash dishes, mop, etc. Accomplishments

getting good evaulations

Skills Used

waitress, communication skills, cleaning

Education

GED

Texas education agency - Houston, TX

June 2021 to December 2023

Skills

• Communications (5 years)

• Security (9 years)

• Cashier (2 years)

• Customer Service (10+ years)

• Supervising Experience (3 years)

• CCTV (9 years)

• Surveillance (9 years)

• Loss Prevention

• Law Enforcement

• Typing

• Quality Assurance

• Management

• iOS

• Microsoft Windows

• Sales (2 years)

• Upselling (2 years)

• Customer support (4 years)

• Cash Handling (5 years)

• Android

• Computer Networking

• Troubleshooting

• Cold Calling

• Leadership

Certifications and Licenses

CPR Certification

Guard Card

TABC Certified

Driver's License

September 2022 to October 2030

Assessments

Project timeline management — Proficient

January 2023

Prioritizing and allocating time to effectively achieve project deliverables Full results: Proficient

Administrative support professional fit — Proficient July 2021

Measures the traits that are important for successful administrative support professionals Full results: Proficient

Written communication — Proficient

May 2022

Best practices for writing, including grammar, style, clarity, and brevity Full results: Proficient

Work style: Reliability — Proficient

January 2022

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Scheduling — Proficient

May 2022

Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient

Warehouse safety — Proficient

August 2022

Using safe practices in a warehouse setting

Full results: Proficient

Medical receptionist skills — Proficient

June 2022

Managing physician schedules and maintaining accurate patient records Full results: Proficient

Retail customer service — Proficient

January 2022

Responding to customer situations in a retail setting Full results: Proficient

Business math — Proficient

November 2020

Using basic math to solve problems in a business context Full results: Proficient

Attention to detail — Proficient

June 2023

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Proficient

Security guard skills — Proficient

July 2022

Assessing risks, enforcing security standards, and handling complaints Full results: Proficient

Customer focus & orientation — Proficient

May 2021

Responding to customer situations with sensitivity Full results: Proficient

Attention to detail — Proficient

May 2022

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Proficient

Data entry: Attention to detail — Proficient

February 2023

Maintaining data integrity by detecting errors

Full results: Proficient

Customer service — Proficient

June 2020

Identifying and resolving common customer issues

Full results: Proficient

Work style: Professionalism — Proficient

January 2023

Tendency to be accountable, professional, open to feedback, and act with integrity at work Full results: Proficient

General manager (hospitality) — Proficient

March 2021

Solving group scheduling problems and reading and interpreting P&L statements Full results: Proficient

Verbal communication — Proficient

July 2022

Speaking clearly, correctly, and concisely

Full results: Proficient

Supervisory skills: Motivating & assessing employees — Proficient March 2021

Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Proficient

Call center customer service — Proficient

May 2021

Demonstrating customer service skills in a call center setting Full results: Proficient

Administrative assistant/receptionist — Proficient September 2021

Using basic scheduling and organizational skills in an office setting Full results: Proficient

Security guard skills — Proficient

May 2023

Assessing risks, enforcing security standards, and handling complaints Full results: Proficient

Medical receptionist skills — Proficient

February 2023

Managing physician schedules and maintaining accurate patient records Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

Windows

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