Roxanne S Wood

Statesville, NC

PROFESSIONAL SUMMARY:

A dependable, conscientious, punctual, flexible person who works well with others. He is a quick learner who is always ready to learn and grasp new knowledge and concepts. He is efficient and has a great work ethic.

SKILLS:

Customer service

Time-sensitive deliveries

Scanning device operation

Vehicle Deliveries

Punctuality and reliability

Multitasking

Problem-solving

Measuring with micrometer

Blueprint experience

Warehouse inventory

Organizational Skills

Experience with automation equipment

Computer skills are intermediate to proficient

Creative thinking

Keen eye for finding defects

Stand-up forklift operations

Distribution Maintenance System

Experience with AS400

Auditing of paperwork and product handling

PROFESSIONAL EXPERIENCE:

Warehouse Associate May 2021 – Mar 2024

Lowe’s Home Improvement

Cornelius, NC

Operated hand-held scanning device to track items being received or moved within the warehouse.

Drove stand up forklifts

Computer system skills to organize product inventory and warehouse location.

Computer system skills to run automation system..

Computer skills to receive and organize tractor trailers on a hundred acre yard.

Did warehouse inventory and audits.

Unloaded, sorted, and documented product coming off of tracters

Checked and closed purchase orders for receiving.

Delivery Courier April 2020 – May 2021

Fossa Services LLC

Cornelius, NC

Operated hand-held scanning device to track items delivered.

Drove vehicles safely without incidents or accidents.

Worked under tight deadlines, drove to customer sites, and delivered packages in all weather conditions.

Established excellent working relationships at delivery and pickup points.

Greeted customers pleasantly while making deliveries to homes and businesses.

Make planned deliveries without interruption promptly.

Unloaded and sorted items collected along delivery routes.

Driver/Production 2013 to 2020

ADCO

Cornelius, NC

Drove to various locations to pick up product

Set up production line

Ran production line

Delivered finished product to Post Offices throughout the eastern US

Ran a hand operated forklift

Setup and used an inkjet machine, sorter and glue cast machine

Loaded and unloaded my own truck

Planned and executed delivery routes

Assistant Manager 2011 to 2013

Fred's Discount Store

Statesville, NC

Managed the allocation of staff resources through close monitoring and projected future staff needs.

Set expectations and modeled excellent service by projecting positive attitude and enthusiasm toward job, company, and customers.

Reported losses, employee behavioral issues, customer complaints, and other significant issues to upper-level management.

Supervised hourly and temporary personnel, provided work direction and reviewed work processes.

Communicated regularly with management team concerning all aspects of sales, customer feedback, and associate performance.

Stayed current with all store initiatives and communications, sharing with associates as required.

Developed and maintained effective working relationships with team members, management, and customers.

Ensured all customers received friendly, quick, and efficient service.

Addressed and resolved customer inquiries and complaints and engaged with customers to ensure satisfaction with products offered.

Collaborated with store manager to direct and delegate work assignments and ensure execution of plans and strategies across the store.

Stocked, faced and cleaned store as needed.

Store Clerk 2009 to 2011

Kangaroo Store

Troutman, NC

Assisted in unloading delivery trucks and processing new stock.

Used conversational skills to help guests feel welcomed and create warm environment.

Anticipated and regulated workstation supply needs for uninterrupted shopping experience.

Attended to spills and other accidents to maintain safe, clean shopping environment.

Assisted cashiers in balancing cash tills at close of shift.

Obtained thorough knowledge of products sold to assist customers in locating and purchasing items.

Kept employee and customer areas clean, neat and ready for any challenge by using slow periods to tackle routine housekeeping needs.

Caregiver 2007 to 2009

HomeCare

Statesville, NC

Evaluated patient's medical condition on daily basis.

Maintained case notes to document resident progress and condition.

Encouraged social interaction of clients and participated in activities that encouraged reading, games, and activities

Ensured complete documentation when entering data.

Assisted the patient in day-to-day basic functions and prepared patient's meals according to meal plans.

Assisted clients in managing daily living including lifting, bathing, and feeding support.

Provided companionship throughout day, engaging clients in conversation and activities.

Advised clients on proper self-care, personal hygiene and other important topics affecting their personal wellbeing.

Followed agency policy and procedures in administering care to clients.

Helped clients learn how to take care of themselves by working with their disabilities to find new ways of completing common tasks.

Managed the client's daily living needs such as shopping and transporting them to their educational appointments.

Assisted clients with bathing and dressing to promote good personal hygiene.

Performed routine housekeeping, including making beds, doing dishes, and sweeping.

Gap reason: Career break from 2002 to 2007

Service Technician 1998 to 2002

Bellsouth Inc

Salisbury, NC

Provided maintenance and repair services for industrial, commercial, and residential phone systems.

Executed troubleshooting and diagnosis for phone line errors or malfunctions.

Observed all safety protocols, sanitation requirements, and OSHA guidelines.

Responded to service requests and on-call emergencies with timeliness and professionalism.

Installed phone equipment in residential and businesses while observing all safety protocols.

Documented maintenance and repair activities and maintained files.

Executed maintenance and repair activities to safeguard equipment functionality.

Coordinated preventive maintenance schedules and updated timelines according to available resources.

Selected tools and equipment to perform phone installations or repairs.

Climbed telephone poles to make repairs and install phone service for customers.

Accounting Associate 1988 to 1998

Food Lion

Salisbury, NC

Reconciled vendor invoices and recorded in accounts payable ledger and prepared payments.

Entered vendor invoices and managed accounts payable by preparing company checks for payments.

Scanned checks and invoices into the company electronic filing system.

Prepared and enter general ledger journal entries for office expenses.

Investigated account balances and resolved payment inquiries to customers.

Posted payments and credits to customer accounts.

Verified and posted account transactions in the general ledger.

Compiled documents, records, and information for end-of-year audits.

Reviewed invoices for required backup documentation and payment approvals.

Cross-checked and verified accuracy of invoices and requisition forms before sharing with clients.

Followed up with vendors, managers, and other employees to resolve open issues and discrepancies.

Troubleshot and resolved issues and discrepancies of billed amounts on invoices.

Generated and shared daily, weekly, and monthly reports with management on pending payments, accounting, and statements involving weekly aging reports and month-end closing reports.

Calculated and totaled unpaid invoices and updated receivables log by resolving authorized deductions and entering adjusting entries.

Kept an accurate accounting of cash, credit transactions, and check payments.

Played crucial role in protecting company's value by keeping information confidential.

Coded and processed accurate invoices to obtain timely payments.

Processed daily invoices and payments to keep accounting records current.

Maintained efficient office operations by offering skilled clerical support to senior team members.

Prepared financial reports for senior managers to aid in the budget processes and support accurate decision making.

Prepared supporting documentation for review by Accounts Payable.

Entered invoices into company accounting software with 99.97% accuracy.

Coded and entered invoice data to accurately track invoice status and payments rendered.

Process accounts payable forms, invoices, and checks, and perform various other bookkeeping functions.

Quality Auditor 1985 to 1988

Flextronics Inc

Great Falls, SC

Audited products submitted to the quality team to determine final acceptance and verify resolutions of previously identified cosmetic, safety, and operational defects.

Created instructions and visual aids to standardize work processes for the quality control team.

Reviewed and tested product accuracy and compliance against engineering specifications and standards.

Prepared reports and communicated verbally to help responsible parties understand and correct issues.

Inspected production with scheduled and unscheduled reviews to help identify and eliminate manufacturing issues.

Oversaw tickets from conception to completion and entered clearly defined relevant defect information.

Conducted field reviews and inspections of ongoing and completed work to verify competency and accuracy concerning approved methods and applications.

Received and inspected raw materials to support quality goals from the beginning of the production chain.

Visually inspected completed products to evaluate the conformance with specifications.

EDUCATION:

Virginia Commonwealth UniversityGraduated 1984

GED in General Studies

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