Elizabeth, NJ ***** 347-***-**** ad4b4y@r.postjobfree.com

NATHALIE LOPEZ

A highly engaged, strong goal-oriented leader with over 10 years expertise in management. Dedicated to empowering work culture, driving performance and productivity through empowerment and collaboration. Willing to take on added responsibilities to meet team goals.

PROFESSIONAL

SUMMARY

SKILLS ● Adaptability

● Relationship Building

● Bilingual (English-Spanish)

● Excellent customer service

● Problem Solving

● Extraordinary Leadership

● Data Collection and Entry

● Product Knowledge

● Account Updating

● Organization

CUSTOMER SERVICE REPRESENTATIVE 05/2023 to Current New York State Of Health, Remote - NY, NY

SALES ANALYST 06/2021 to 02/2023

AT&T Coorporate, New York, NY

WORK HISTORY

Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols.

●

Process new applications for health care coverage via the telephone including building tax household, household income, eligibility determinations, interpreting determinations made by the Marketplace, and enrollment into health plans.

●

Process life event changes, demographic updates, unenrollment requests, and special enrollment periods as requested.

●

● Transfer/refer consumers to appropriate entities according to the established guidelines. Perform co-browse interactions with consumers seeking assistance with the application process via the NYSOH, as necessary

●

● Facilitate the fulfillment of caller requests for materials via mail, email, or download. Respond to all inquiries consistent with confidentiality and privacy policies and refers callers to alternate sources when appropriate.

●

● Escalate calls or issues to the appropriate designated staff for resolution as needed.

● Facilitate translation services for non-English speaking callers according to procedures. Attends meetings and trainings as requested and maintains up-to-date knowledge of all programs and systems.

●

Compiled and analyzed sales data, discerning sales trends, market trends and provided detailed reports on based on data.

●

● Increased sales efficiency by streamlining data analysis and reporting processes. Identified new market opportunities through comprehensive industry research and analysis.

●

RETAIL STORE MANAGER 01/2015 to 06/2021

AT&T Mobility, New York, NY

LEAD SALES REPRESENTATIVE 05/2014 to 01/2015

SPRINT

Enhanced profitability with thorough sales trend evaluations and strategic recommendations

●

Supported sales team performance by creating effective tracking tools, systems for monitoring progress and designed incentives for better performance from sales personnel

●

Improved forecasting accuracy by analyzing historical sales data and identifying patterns for future projections.

●

Provided valuable insights to management with detailed competitor analysis and market assessments.

●

● Trained team members in successful strategies to meet operational and sales targets Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance

●

Assessed sales reports to identify and enhance sales performance, support inventory oversight, and capitalize on emerging trends

●

Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.

●

Educated customers on promotional options, sales policies and methods for obtaining desired results from company offerings

●

Opened, shelved, and merchandised new products in visually appealing and organized displays for optimal sales promotions

●

● Trained, coached, and mentored new sales associates for maximum performance Grew sales and boosted profits, applying proactive management strategies, and enhancing sales training.

●

EDUCATION HOSTOS COMMUNITY COLLEGE, Bronx, New York

● New York State Nursing Assistant (C.N.A) certification ACCOMPLISHMENTS Attended developmental program

"WINGS" (2020)

●

Winner of At&t Summit Award & Retreat

(2019)

●

Spanish

Native or Bilingual

Italian

Professional Working

LANGUAGES

Contact this candidate