RD

ROSE DESTINE

ad4b4i@r.postjobfree.com 561-***-**** Boynton Beach, FL 33426

Motivated customer service manager focused on streamlining service procedures and maximising team productivity. Consistent in satisfying customers, building loyalty and driving retention processes. Demonstrates superb judgment in balancing customer, employee and company objectives. Talent Development

Training and Mentoring

Technical Support

Information Security

Microsoft and Excel

Upchurch Management Boynton Beach,

FL

Customer Service Manager

11/2017 - Current

Developed and implemented strategies for providing excellent customer service experience.

Provided exceptional customer service to ensure customer satisfaction. Created reports on customer feedback, complaints, and suggestions for management review.

Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.

Coordinated between various departments to resolve complex problems that require multiple steps or involve multiple teams. Delivered fast, friendly and knowledgeable service for routine questions and service complaints.

Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.

Upchurch Management Boynton Beach,

FL

Food Service Team Member

11/2017 - Current

Assisted in the preparation of food items according to recipes and instructions.

Cleaned kitchen areas, equipment and utensils.

Delivered food orders promptly and accurately to guests tables. Prepared beverages such as coffee, tea, soda..

Maintained cleanliness standards for all service areas including dining room, kitchen and storage areas.

Checked temperatures of freezers, refrigerators and heating equipment to ensure proper functioning.

Monitored inventory levels of food items used during meal services. Ensured that all foods were prepared according to health department regulations.

Responded promptly to guests inquiries regarding menu items or special requests.

Operated cash register to process cash, check and credit card transactions. Summary

Skills

Experience

Palm Beach State College Lake Worth, FL

Associate of Applied Business in Business Administration Expected in 06/2024

John I Leonard High School West Palm Beach, FL

High School Diploma

05/2016

Education and Training

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