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Customer Service Sales Manager/Dispatcher

Location:
Mooresville, IN
Posted:
March 14, 2024

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Resume:

Jessi Warren

Mooreville, IN

ad4b3s@r.postjobfree.com 317-***-****

Authorized to work in the US for any employer

WORK EXPERIENCE

Freedom Freight Soultions

- Carrier Sales

Worked on the non asset side find trucks for customer freight OTR dry and reefer, booking loads, tracking trucks. Also setting up new carriers.

TF Logistics 2022-2023

-Dispatch/Driver Manage

Plan drivers on loads daily FTL frieght, dispatch driver on runs they usually run about 150-200 miles out and driver are home daily, track and trace driver. Took care of any issues that the drivers have on a daily basis, including time off any issues on the road with trucks or loads.

Worked with customers and brokers to book freight, put rates together and contrats.

ProTrans International Indianapolis, IN 2017-2022

-Freight Management

Worked with mainly new and some existing customer establishing business, finding trucks to move their freight thru the US anywhere from Canada to Mexico.

-Expedite Specialist $52,000 Salary

Working with customer and SCMs covering expedite fright, hotshots and air freight.

FitzMark INC Indianapolis, IN 2014-2016

Carrier Sales Manager and Carrier Relations

I started as the carrier sales manager overseeing 15+ employees brokering freight, helping them helping them with covering freight, pricing the freight along with any other day to day issues that came along.

I then was also given the role of the Carrier Relations Manager which included setting up all new carriers, making sure that they were in compliance with all carrier 411 standers.

Echo Global Logistics Carmel,,IN 2013-2014

Operations Manager

I managed the LTL freight for the Indianapolis office overseeing the shipment of all the inbound and outbound freight nationwide, including the tracking and tracing of the freight. Also did the accounting for the office.

Driving Ambition Indianapolis, IN 2011-2013

Dispatch and Customer Service Manager

We are a staffing company for CDL drivers. I managed Columbus and Cincinnati driver as well as customers. I contacted all the customers in these areas looking for assignments for the drivers, I would then find drivers that needed work that day/week and place the orders in the system (CRM) and dispatch the drivers. I was also on call every 3rd week and covered all the other offices (Indy, Louisville, Nashville, Ft Wayne, and KC) after 5pm Monday thru Friday and weekends.

RWI Transportation Fishers, IN 2010-2012

Dispatch Manager

I was the manager of all of our team in the Indiana office for our freight brokerage team and load tracking team. I also worked with my team covering loads and tracking them, I covered 15-25 loads a day making 10-15% profit per load. We covered anything from dry van, reefer, flatbed, all FTL freight.

Celadon Trucking Indianapolis, IN 2008-2010

Freight Broker and Customer Service

I started as a customer service rep at Celadon where I contacted customers to get freight for the asset trucks, after I received the orders I entered into the system where the planners would assign them to the drivers. After about 6 months I was offered to start a department to broker freight for out assist trucks, so I was a freight broker for both our assist and non-assist trucks,

Trans-Lux Fair Play Des Moines, IA 2007-2008

Customer Service Rep

Served as both factory and sales personal primary point of contact and source of information regarding customer accounts and customer orders at the manufacturing facility. Gathering information, process orders, create correspondence, create and distribute reports.

Mickey Finn’s Irish Pub Urbandale, IA 2004-2008

Bartender $7.50 + tips

Part-time bartender/cocktail server 3 nights a week and on weekend. Really enjoyed the interaction with people and meeting all the new people.

TMC Transportation Des Moines, IA 2005-2007

Customer Service Rep/Freight Broker

Freight broker for assist and non-assist trucks, called customers for freight for our trucks also called trucking companies to cover our extra freight.

Interstate Batteries Des Moines, IA 2000-2005

Sales Account Manager/Customer Service/Retail/e-Commerce

Inside sales, business customers around the US, worked one on one with our 50+ retail stores with there daily operations and placing their orders. After working 4 years at the corporate office I was offered a management position at a local retail store where I was going customer service, sales, and counter work.

Education

Saydel High School Des Moines, IA 1995

College Des Moines Area Community College – GED

Interests

Spending time with my kids, family friends, walking, working out, and spending time outdoors.



Contact this candidate