Meghan Miller

Customer Service Representative, Profile

ad4b3f@r.postjobfree.com • 240-***-****

LinkedIn • Frederick, MD 21701

Detail-oriented professional with proven expertise in providing exceptional customer support in fast-paced environments. Skilled in determining client needs, maintaining accurate records, exceeding sales targets, and driving revenue growth. Well-versed in developing robust strategies, identifying new business opportunities, and managing challenging situations with calm and positive demeanor. Adept at fostering professional relationships at all levels and communicating with customers through various channels. Refined communicator; equipped with extraordinary interpersonal, multitasking, organizational, critical thinking, and problem-solving skills. Proficient in MS office suite. Areas of Expertise

• Customer Support & Satisfaction

• Process Improvement

• Sales Management

• Strategic Planning & Execution

• Regulatory Compliance

• Data Entry

• Cross-functional Collaboration

• Leadership & Team Building

• Business Development

Professional Experience

Heartly House, Frederick, MD 2016 — 2023

Lead Service Coordinator

Delivered case management services to residents at Heartly House shelter. Conducted client screenings, intakes, and needs assessments for residential programs. Formulated and executed individual client service plans. Prepared grant applications and statistical/narrative program reports for residential programs. Provided round-the-clock on-call support for residential staff team as well as fostered collaborative and positive work environment.

● Ensured continued client success post-rental assistance, by maintaining housing stability, securing employment, managing personal budgets, and fulfilling transportation and medical needs.

● Facilitated clients' access to essential service resources, such as housing, healthcare, employment, mental health, substance use, and financial services through information and referrals.

● Obtained housing approvals for clients and addressed challenges associated with poor credit, lack of credit, and adverse rental history in collaboration with landlords.

● Successfully accommodated 10 families escaping domestic violence during FY 23. City of Frederick - Community Action Agency, Frederick, MD 2007 — 2015 Case Manager

Maintained meticulous electronic records, executed data entry tasks, and prepared quarterly and annual reports. Offered emotional assistance and encouragement to clients and evaluated clients' progress towards established goals. Delivered comprehensive client services, including outreach, intake, information and referral, advocacy, case management, and follow-up to support low-income and homeless individuals and families.

● Met client needs by assisting in obtaining entitlements, shelter, housing, and various service benefits.

● Aided client dealing with alcohol and drug addiction in overcoming apprehension towards doctors.

● Facilitated client access to life-saving cancer screening and necessary surgery.

● Efficiently managed caseload of over 30 homeless individuals. Education

Degree Type in General Studies

Frederick Community College, Frederick, MD