PROFESSIONAL SUMMARY

SKILLS

EXPERIENCE

NIKEYSHIA

CRAWFORD

N

C

*** ******** ***, ******, ** 36830, 1-334-***-****, ad4b3c@r.postjobfree.com Accomplished Medical Support Assistant with proven abilities in scheduling and coordinating appointments for patients. Ability to enter appropriate information into the electronic record, managing electronic wait list, and to verify and validate accuracy and resolve issues. I will work quickly researching and providing guidance on policies and procedures associated with operational activities that affect the patient flow, patient care, and the revenue process; providing input in problem solving on operational issues or procedures in team meetings, performing administrative follow up actions. Tireless in meeting patient needs. Advanced knowledge of medical

terminology

• Advanced knowledge of the

technical health care process

• Advanced knowledge of policies

and procedures associated with

interdisciplinary coordinated care

del

•

Communicate tactfully and

effectively, electronically, by

phone, in person, and in writing,

• Independently set priorities and

organize work to meet deadlines

• Collaborate and communicate

with a wide range

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Advanced Medical Support Assistant March 2022 - Current Department of Veteran Affairs/ Community Care Tuskegee, Alabama

• Currently working 40 Hours per week 0800-1630

Determining the nature of the call and assisting with communicating needs regarding appointments, scheduling appointment requests, researching CPRS to determine patient inquiry, medication refills/renewals/tracking, referring the call to the appropriate clinical or administrative personnel, utilizing computer technology to ensure continuity of care through accurate patient information, communication, and documentation.

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.Scheduling appointments to include interpreting and verifying provider orders in accordance with VHA national scheduling guidelines. Assignments at this level include, but are not limited to: scheduling, canceling, re-scheduling patient's appointments and/or consults; entering no-show information; monitoring the electronic wait list; preparing for clinic visits; monitoring both impatient and outpatient appointments for areas of responsibility; ensuring encounter forms are completed in order to obtain appropriate workload credit;

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verifying and updating demographics and insurance information; processing all emergency and non- emergency transfers to other VA facilities or private hospitals; performing basic eligibility, copays and preauthorization requirements for specific coverage.

• Ability to design, organize, and maintain a filing system, correspondence, timekeeping and client records system.

• Ability to maintain fund control points, credit card/purchasing records and budget/contract fee records.

• Knowledge of personal computers and the ability to perform various software programs efficiently and effectively (Excel, Microsoft Word, PowerPoint, etc).

• Ability to respond to coworkers and customers promptly and in a professional manner.

• Ability to develop and establish an effective working relationship with all stakeholders.

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Performs a wide variety of duties such as; implements policies, procedures, communications, and other documents.

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Develops, reviews, and interprets service memorandums. Reviews and interprets emails, suspense notifications, and requirements, and reports from the VISN and NPOSP administrative staff, responding when appropriate for the Service Chief. As well, coordinates the administrative requirements for the SPS staff education and training (including professional education), safety and computer training.

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Provides advice and guidance to supervisors and employees on the interpretation and application of a variety of human resources policies, practices, and procedures including staffing, classification, employee relations, benefits, and related areas that affect

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Customer Care Specialist July 2019 - March 2022

Adapt Health Patient Care Solutions Auburn, AL

Verified and logged high volume of data each day, tracking account payments, updated personal information, and order details.

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Coordinated fieldwork, including setting up appointments, monitoring work completion, and following up with customers.

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• Returned every call or email before end of each day, maintaining both speed and professionalism. Collaborates, communicates, set priorities, and organizes work to meet deadlines; ensuring compliance with established processes, policies, and regulations.

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• Monitors own consult/referral list to ensure timely processing.

• Prepares medical documentation through Ref Docs. to be sent to the Community Care Provider.

• Preparing reports in various formats and presenting data to various organizational levels.

• Problem Solving

• Administration and Management

• Clerical

• Computer Skills

• Customer Service

Patient Care Secretary August 2014 - July 2019

EDUCATION

East Alabama Medical Center Opelika, AL

• Coordinated patient admissions through proactive communication with hospital personnel.

• Updated patient medical records with direct intake information and transcribed practitioner messages. Obtained payments directly from patients or through insurance reimbursement by completing and filing forms.

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• Compiled medical reports covering specific patient or general office data.

• Transcribed physician notes, detailing diagnoses or recommendations.

• Managed registration desk by answering telephones and greeting incoming patients.

• Transmitted medical records and correspondence on behalf of patients and practitioners.

• Completed accurate work tasks by carefully reviewing every order.

• Helped team handle high-volume work by prioritizing tasks and organizing supplies. Sterile Processing and Patient Care Services. Ensures that performance ratings are submitted in a timely manner in accordance with regulatory guidelines. Analyzes management plans to determine the impact on administrative processes.

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Conducts limited studies and evaluations to improve administrative processes. In this role the incumbent will review and maintain personnel action requests, awards, promotions, and section supervisors' disciplinary action documentation.

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Screens all visitors and calls, answering most questions and completing most business involving established policy or routine matters without referring individuals to the supervisor. Arrange meetings, including making reservations for meeting rooms and notifying all participants.

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Incumbent maintains time in attendance for all staff. Utilizing a certified time schedule, enters time and attendance into VATAs daily.

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Patient Care Technician March 2004 - August 2014

East Alabama Medical Center Opelika, AL

Kept healthcare team informed with regular updates to patient charts, including vitals, treatments, and responses.

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• Carried out direct patient care activities, including dressing wounds and assisting with procedures.

• Helped stabilize and treat patients during emergency situations.

• Protected patients when collecting specimens by following proper aseptic techniques.

• Enhanced healthcare standards through effective team collaboration and delivery of high-quality care.

• Maintained efficient patient flow and unit operations with regular supply restocking.

• Obtained blood for testing by correctly performing venipuncture, finger sticks, and heel sticks.

• Avoided unnecessary infection risks by properly disposing of biohazards.

• Kept detailed documentation of venipuncture procedures and collected samples.

• Maintained patient flow by quickly collecting samples and completing related paperwork. Bachelor Information System Management May 2014

Auburn University @ Montgomery, Montgomery, AL

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