Kari Ember Tennant

*** * **** **

Mesa, AZ *****

480-***-****

ad4b3b@r.postjobfree.com

Sales Associate with 7 years of experience within the retail environment, with over a year of Management Experience. Recognized for ability to communicate with customers, providing exceptional service that ensures client retention and positive feedback. Proven ability to increase sales through upselling techniques as well as implementing processes that drive profitability.

Work Experience:

Kneaders Bakery and Café Mesa, AZ

Sales Associate December 2017

• Assisted high number of customers on daily basis

• Managed registers and drive-thru to ensure time management and customer satisfaction

• Recommended seasonal items and items on display based on the customers need.

• Ensured a clean working environment in kitchen, bread area, and basket area to ensure things were kept in code.

• Worked in kitchen for soups, bread and pastries

• Assisted in shipment handling, checking product, and unloading items in correct areas.

• Performed opening and closing procedures

Manager February of 2018

• Assisted in training new hires to ensure work environment moved smoothly and employees understood task that needed to be completed.

• Managed customer satisfaction through the motion of addressing complaints and compensating the customers’ needs when required.

• Managed catering and delivery services when requested

• Handle bank deposit and cash handling from safe to registers.

• Created and implemented supply and product orders for the shops to maintain products are in stock

Assistant General Manager July of 2019

• Trained in handling customers complaints on phone and emails to ensure customer satisfaction.

• Created stronger communication with sister locations

• Assisted in labors hours and scheduling to complete shop needs in kitchen area

• Assisted in scheduling to ensure employees where at registers, drive-thru, and to assist customers

• Assisted in the morning start with bakers to ensure tasks are completed before shops are open.

See’s Candy Mesa, AZ

Sales associate October 2015 – October 2020

• Assisted customers in finding/selection items, and provided additional recommendation.

• Stocked, replenished, and organized inventory with accuracy and efficiency. Ensuring products had good pull dates and removed items that were past pull.

• Managed proper and attractive merchandise display, ensuring strategic placement of products to maximized purchases

• Assisted in shipment and deliveries by working on supply/candy orders, checking and unloading product in back and out front when needed

• Assisted in opening and closing paperwork to ensure shop is ready, daily paper work completed, safe balances for each opening and closing procedure.

• Assisted in counting deposits and bank runs

• Assisted in training new hires during holiday seasons

• Provided outstand customer service from start of interaction to end of sale at the registers.

Manager

Queen Creek, AZ

December 2021- April 2022

• Trained in handling customer complaints and resolving issues to make customer happy.

• Knowledgeable in scheduling, timesheets and payroll.

• Able to interview and hire on new employees suitable for the job.

• Assisted customers/employees in finding/selecting items, and providing additional recommendations.

• Stock, order, replenish, and organized inventory with accuracy and efficiency. Ensuring products had good pull dates and removed items that were past pull.

• Managed proper and attractive merchandise display, ensuring strategic placement of products to maximized purchases.

• Managed shipment and deliveries by working on supply/candy orders, checking and unloading product in back and out front when needed.

• Managed opening and closing paperwork to ensure shop is ready, daily paper work completed, safe balances for each opening and closing procedure.

• Re-counting deposits to verify and run to the bank.

• Fully train new hires during holiday seasons.

• Provided services to seasonal locations when requested.

• Provided outstanding customer service from start of interaction to end of sale at the registers.

• Made sure the shop team was knowledgeable in everything to maintain customer satisfaction and sales.

Education:

Mesa Community College Mesa, AZ

General Associate, March 2017

Desert Ridge High School Mesa, AZ

Graduated, May 2014

Additional Skills

• Microsoft office

• Retail software

• Ability to work during in fast pace environment

• Lift and carry up to 75 pounds

• Strong communication and teamwork abilities

Contact this candidate