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Customer Service Financial Management

Location:
Durban, KwaZulu-Natal, South Africa
Salary:
45000
Posted:
March 14, 2024

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Resume:

Nadia Makuyi

Somatologist

** ********* *****

Phoenix

Longcroft

Durban

078-***-****

ad4b32@r.postjobfree.com

SKILLS

I am an energetic, friendly and bubbly yet professional and punctual 34 year old all-round-senior therapist and manager. I am a true perfectionist at heart and I have inherited an O.C.D which doesn't allow me to tolerate anything other than complete perfection, I also attain a natural love and respect for customer service and aim to only provide the best service and customer experience.

I have been in the Wellness Industry since March 2009 where I started my internship whilst studying towards an International Advanced City & Guilds Diploma in Body & Therapy (Somatology) at Damelin in Westridge, Durban. I then Graduated in 2010 and went on to work as a Spa Therapist and Manageress in some of Durban’s leading Spas. Customer service are one of my many strengths, others being: Skin Care, Body Treatments, Managerial duties and keeping a Spa running on a daily basis. EXPERIENCE

Mangwanani Signature Spa (The Capital- Zimbali) Ballito, Durban - Branch Assistant Manager

May 2023 - Current

● Admin

● Marketing

● Hygiene Checks

● Stock control

● Events and group bookings

● Training

● Roster generation

● Reports and sales forecast

● Time sheet

Dermalogica, Overport Durban - Skin therapist

January 2022 - February 2023

● Admin

● Marketing

● Hygiene Checks

● Skin treatments

● Sales

● Roster generation

Reason for leaving: Relocation to Midrand, Johannesburg. The Aesthetics Clinic, Overport Durban - Executive Director November 2013 - July 2020

● Admin

● Marketing

● Hygiene Checks

● Payroll

● Electrotherapy

● Slimming Treatments

● Training staff

● SOP generation

Reason for leaving: Covid 19 Pandemic

Sorbet, Gateway - Senior Therapist (Nail Technician and Beauty Therapist)

September 2012 - October 2013

● Hygiene checks

● Roster Control & General Admin Duties

● Application of Artificial Nail Systems & Beauty Therapy Reason for leaving: To start my own business venture Secrets Beauty and Image Clinic, Gateway - Spa Manageress March 2011 - Aug 2012

● Admin & Running of the Spa daily

● Dealing with Client Complaints

● Doing treatments when required focused Artificial Nails

● Stock Control and Inventory

● Training staff

● SOP generation

Reason for leaving: Business Terminated

Suncoast Hotel Spa, Durban- Spa Therapist

November 2010-March 2011

● Reception

● Manicures

● Pedicures, Facials, Waxing & Massage

Reason for leaving: I wanted to grow as a therapist in the field and obtain more experience.

EDUCATION

Damelin, Durban

March 2011 - Aug 2012

Somatology, City & Guilds International Advanced Diploma in Beauty & Body Therapy.

Eastbury Secondary High School, Durban

Highest Grade Passed: Grade 12

Subjects: English, Afrikaans, Accounting, Mathematics, Geography & Biology. Product House Training:

Sh’zen, Salon care, Salon Specific, Phytomer, Juice & Abbre, Skin Doctors, RegimA, OPI, Bio sculpture, Nsi, Essie, Lillian terry, Nimue, Dermalogica, Barbor and Environ.



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