Project Manager Scrum Master

NAGESHWAR SEELAM

801-***-**** • *****@*****.***

PROJECT MANAGER

Technical Project Manager • Certified PMP • Production Support Manager • Scrum Master

Mainframe Lead • Data Analyst • Agile Methodology • Technical Troubleshooting • Performance Tuning • Increased Efficiency • Streamlined Operations • Enhanced Workflows •

Implemented Agile • Improved Processes • Reduced Resolution Time • Trained Teams

WORK EXPERIENCE

Elevance Health; Richmond, VA 2012 - present

Project Manager Apr 2012 - present

●Directed a team of 20 members in WGS (Wellpoint Group Systems) membership covering enrollments across CA, CO, CT, GA, ME, NH, VA, and OH.

●Advanced Agile projects as Project Manager for the Application Maintenance Teams.

●Project Management for EFX migration projects and High LOE (Level of Effort) activities.

●Project Planning using MS Project.

●Participated in stakeholder meetings to understand the Requirements and guided the teams to successfully achieve the project milestones and goals.

●Delivered the break fixes and enhancements with high-quality code.

●Provided emergency fixes and tablebase fixes within a short period to prevent membership outages and job abends.

●Created the workflows using MS Visio.

●Participated in weekly business status meetings and prioritized defects for future sprints.

●Streamlined release changes in appropriate pipelines to avoid conflicts and delays in the delivery while serving as a ROB (Release Oversight Board) Committee Member.

●Coached the team in change management, release process activities, and review processes.

●Oversaw all production support activities while coordinating with internal/external vendors.

●Resolved the production issues to meet system availability enterprise SLAs.

●Researched user queries to assist businesses with completing renewals and other activities on the commercial and Medicaid membership.

●Delivered projects and SSCRs (Small System Change Requests) in monthly releases.

●Converted the business/functional requirements of the projects and SSCRs into technical requirements by participating in business meetings.

●Coordinated with the offshore team to clarify the business/technical requirements.

●Facilitated the weekly status meetings on projects and SSCRs with the client and tracked the status and resolved any issues.

●Created the Dashboard to report the metrics on different contractual and enterprise SLAs.

●Presented the monthly releases and metrics to business partners.

●Orchestrated the common LO activities for all applications in ACES and CHIPS systems.

●Conducted and coordinated the daily off-cycle review call with client managers and directors for all applications in ACES and CHIPS systems.

●Played a crucial role in stabilizing the application and making it available to online users during the peak membership renewal period with uninterrupted service.

●Received special recognition for completing mandated projects on time and with high quality.

SuperValu; Salt Lake City, UT 2007 - 2012

Onshore Delivery Manager Aug 2007 - Apr 2012

●Achieved a 95% response and recovery SLA for the project team.

●Drove success as the onshore delivery manager for a team of 12 in marketing/merchandising.

●Ensured the project team follows the established project management and system development life cycle for all enhancements and small projects using waterfall methodology.

●Helped identify alternatives when project team issues and priorities clashed.

●Conducted weekly meetings with the project team to track the status and resolved the issues.

●Cleared up business/technical requirements that crossed project team boundaries, and assigned a strategy for addressing the requirements to a specific team.

●Executed support to project team members, including technical services, customer service, and business analysis, as necessary.

●Provided executive management with weekly status reports and status meetings.

●Delivered weekly metrics to the customer and conducted weekly status meetings to address current issues to work toward the closure of the action items.

CareFirst; Columbia, MD 2006 - 2007

Onshore IT Team Lead Apr 2006 - Aug 2007

●Translated business/functional requirements into technical specifications.

●Secured sign-off for final production releases from the business users and finalized the components into production that met the business/functional requirements.

●Designed an induction program for new resources to help bring them up to speed and made them productive in short period of time.

●Received Keane banner and $50 Gift Check for successfully completing the Knowledge Transition process.

Railinc; Raleigh, NC 2000 - 2006

Onshore IT Team Lead Nov 2000 - Mar 2006

●Delivered one of the major Enhancement in Shipment trace (SRD System) which involved redesigning of the existing system by using COBOL, DB2 & DB2 Stored Procedures. This was much appreciated by IT Director and was considered as one of the best projects in Railinc.

●Resolved many production issues within SLA in ISM, LCS & SRD Systems.

●Delivered several enhancements to the existing Interline System Management(ISM) System.

●Ensured high quality delivery and peer reviews of the deliverables within the project as per SQAP (Software Quality Assurance Plan).

●Received Team Award for “THE EXCEPTIONAL QUALITY” for the years 2001 & 2004 in Keane annual awards.

●Received ‘INDIVIDUAL EXCELLENCE AWARD’ for the year 2003 in Keane annual awards.

EDUCATION

Southern New Hampshire University, Manchester, NH

Master of Science, Data Analytics

Sikkim Manipal University of Health, Medical & Technological Sciences, Gangtok, India

Master of Business Administration, Information Technology

University College of Engineering, Osmania University, Hyderabad, India

Bachelor of Engineering, Mechanical

TECHNOLOGIES, CERTIFICATIONS, & AWARDS

Languages: COBOL, JCL, SQL, C, Java, VB, .Net, R.

Databases: DB2, IMS DB, VSAM

Middleware: MQSeries

Configuration: Endeavor, Alchemist, Panvalet.

Tools: Expediter CICS/Batch, Smartest, Inter-test, Debugger, $avers, Control-D, TIVOLI, Infoman, iHeat, CITT, MAGIC, HP Open View, TSRM, Clear-Quest, SNOW, JIRA, Confluence, QMF, SPUFI,

File-Aid, DB2 Stored Procedures, CA-7, ESP, Control-M, Tableau, Power BI, MS Office suite including MS Project, MS Visio, MS PowerPoint, MS Excel, MS Word.

Certifications: Certified PMP, PSM I, AWS CCP

Awards: The Exceptional Quality Award; Individual Excellence Award

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