V N Raju Vallabhaneni

Mobile: +91-996******* E-Mail: ad4b2p@r.postjobfree.com

CAREER OBJECTIVE:

To be the part of a team of high-caliber professionals in a progressive, trans-national organization, this sharpening my technical and analytical skills, while at the same time, contributing my best to the overall development of the organization.

PROFESSIONAL SUMMERY:

Have 11 years of total experience in IT industry.

Having 7 years of working experience in Atlassian tools like Jira Software, Jira Core, Jira Service Management, Confluence, Crowd, Bitbucket and Bamboo.

Installed and Upgraded Jira, Confluence from lower version to newer version.

Migration of projects from On-premise to On-premise, On-premise to Datacenter and On-premise to Jira cloud.

Upgraded Jira from 7.2.12 to 8.14.0

Migrated Jira, Confluence from Windows to Linux environment.

Create Jira projects and Confluence spaces.

Working with complex workflows and managing Plug-ins.

Create Jira work management projects and configure forms and modify the workflows as per team’s requirements.

Create pages, child pages, templates and configure macros to pages in confluence.

Experience working with continuous integration builds server configurations and management.

Integrated Jira, Confluence with AD/LDAP and ServiceNow.

Configuration of all schemes to Jira projects, generating reports, creating scrum board and kanban boards.

Test projects in agile and waterfall development process.

Actively participated in scrum meetings, reviews and developed test scenarios.

Assisted scrum team in preparing the sprint backlog.

Having good working experience on Linux and Windows platform.

Loading Jira issues into Jira projects from CSV files.

Create customized dashboards, JQL filters and shared with teams and used them on gadgets.

Used EazyBI add-on for reports, charts, and dashboards for Jira.

Worked on most of the add-ons like Optimizer, Structure, JSU, Jira Snapshots for Confluence, Custom Jira Charts for Confluence Configuration Manager for Jira (CMJ) and Zephyr.

Experience in create Jira workflow, screen schemes, permissions schemes and notification schemes.

Interact with business analysts and software developers for bug reviews and taken an interest in QA meetings.

Create team specific agile process flow in Jira to move tasks from one activity to another.

Installation and configuration of continuous integration servers.

Investigated various products from Atlassian.

Installing/updating plugins in Jira.

Re-indexing Jira on timely basis.

Creating agile and kanban boards and configuring the columns with the custom workflows.

Troubleshooting ranking issues in agile boards.

Responsible for creation of custom workflows and adding post functions when required.

Built templates and dashboards for customized views of the data specific to each group and line of business.

Helping scrum master across the company to customize Jira for their requirements.

Checked for operating system and Jira patches and cumulative updates and work with DBA's to apply patches on Oracle environment.

Configuration of email notifications on status change.

Configuration for automatic issue creating through mail, customize status etc.

Create GIT projects and repositories.

Create projects, manage queues and resolved tickets based on SLA in JSM.

Create projects and repositories in Bitbucket.

Monitoring inactive users and revoking their tool access.

SKILL SET:

Primary Skills : Jira Software, Confluence and Jira Service

Management

Secondary Skills : Github, Bitbucket, Crowd, Jenkins and Bamboo

Cloud : Atlassian Cloud and AWS Data Center

Scripting : Groovy Scripting

Tools : Putty, SQL*Plus, OEM and MS-Office

Operating System : Windows, Linux and VM Ware

DBMS : Oracle 12C and MS SQL Server 2008, 2012 and

MySQL

PROFESSIONAL EXPERIENCE:

Working as a Sr. Process Automation Engineer (Sr. Jira Administrator) in TEKSystems India Pvt. Ltd. Bengaluru From January-2023 to Till date.

Worked as a Jira/Confluence Support Engineer in ANI Technologies Pvt. Ltd. (OLA) Bengaluru From April-2021 to August-2022.

Worked as a Jira Administrator with Wells Fargo India Solutions Pvt. Ltd. Hyderabad From October-2016 to April-2021.

Worked as a Test Engineer with Datavail Infotech Pvt. Ltd. Bengaluru From August-2012 to October-2016.

EDUCATIONAL QUALIFICATIONS:

MCA - Master of Computer Applications from Acharya Nagarjuna University College, Guntur with 72% marks in the year 2012.

PROJECTS:

Project-9: Order Management System, TUL (Nov-2023 to Mar-2024)

Environment: Jira Cloud, Confluence Cloud, EazyBI, Structure Plugin and Github

Roles and Responsibilities:

Set up and configure Jira Software projects based on the team's needs.

Define and customize workflows, issue types, and schemes to match the development process.

Configure Agile boards for Scrum and Kanban teams.

Customize board configurations to reflect team workflows.

Manage user accounts, roles, and permissions within the project.

Customize fields, screens, and issue layouts to capture and display relevant information.

Collaborate with teams to optimize workflows for efficiency.

Create and maintain reports and dashboards to provide insights into project progress.

Configure filters and gadgets to display relevant information for different stakeholders.

Collaborate with stakeholders, including development teams, product owners, and project managers.

Understand their needs and requirements related to EazyBI reports, Structure, and GitHub integration.

Create and maintain custom reports and dashboards in EazyBI to visualize project metrics.

Monitor and optimize EazyBI data sources to ensure accurate and up-to-date reporting.

Set up and configure hierarchical structures in Structure to organize and manage issues.

Manage access control for structures, defining who can view and modify the hierarchy.

Configure automatic synchronization between structures and Jira Software projects.

Integrate Jira Software with GitHub repositories to link code changes with Jira issues.

Configure webhooks and repository settings for seamless integration.

Manage branch permissions within GitHub to control code contributions.

Educate the development team on linking commits, branches, and pull requests to Jira issues.

Define and document requirements for automation rules based on user needs.

Project-8: Blitz, TUL (Jun-2023 to Nov-2023)

Environment: Jira Service Management, Confluence Cloud,

Roles and Responsibilities:

Set up and configure Jira Service Management project according to the specific requirements.

Define and customize request types, workflows, and screens to match the service delivery processes.

Manage user accounts, roles, and permissions to ensure that team members have appropriate access to project resources.

Set up and configure customer permissions for external users who interact with the service desk.

Create and manage automation rules for handling requests, notifications, and SLA (Service Level Agreement) compliance.

Create and manage custom fields and screens to capture and display relevant information for different request types.

Implement issue security schemes to control access to specific issues or types of information within the project.

Configure SLAs to define and track service delivery expectations.

Monitor SLA performance and make adjustments to workflows or resources as needed.

Implement and manage incident and problem management processes within Jira Service Management.

Collaborate with teams to resolve issues and prevent recurring problems.

Provide training and support to team members, stakeholders, and end-users on Jira Service Management functionalities.

Address user queries and troubleshoot issues related to the Jira Service Management project.

Create various types of forms and Knowledge base articles that are relevant to Customers’ requests

Configure and manage automation rules tailored to project workflows.

Project-7: Beauty Catalog, TUL (Jan-2023 to May-2023)

Environment: Jira Cloud, Confluence Cloud and EazyBI

Roles and Responsibilities:

Set up and configure Jira Software projects based on the requirements of the development team.

Define and customize workflows, issue types, and schemes to align with the team's development process.

Manage user accounts, roles, and permissions to ensure that team members.

Set up and configure project-specific permissions to control who can view, create, or modify issues.

Configure field configurations and schemes to control the behavior of custom fields.

Design and configure complex workflows to match the development and issue tracking process.

Implement transitions, conditions, validators, and post functions to control issue progression.

Manage security levels to restrict visibility based on user roles and groups.

Define data sources and import options to extract project data into EazyBI.

Create and maintain reports and dashboards to provide insights into project progress and team performance.

Configure filters and gadgets to display relevant information for different stakeholders.

Configure and manage Agile boards (Scrum or Kanban) to visualize and manage work.

Address user queries and issues related to project configuration and usage.

Test and validate automation rules to ensure they align with project needs.

Project-7: Ola Vehicle Software (Feb-2022 to August-2022)

Environment: Jira Cloud, Confluence Cloud and Bitbucket

Roles and Responsibilities:

Creation of new Jira projects.

Responsible for creating new users and groups in Jira

Configuring issue types for the Jira projects.

Managing issue type screens.

Experience in creating projects, repositories, branches, providing permissions, handling merge Request in Bitbucket.

Responsible for configuring custom fields for the requested issues types in the Jira projects.

Providing solutions and resolving them based on SLA.

Importing issues from other environments such as from CSV files and Bugzilla to Jira Projects.

Responding to incoming requests and inquiries for new tools and workflow procedures.

Provided technical assistance for work administration of users, related modifications and archival of projects.

Creating Tempo teams and adding requested users.

Creating Project permission schemes and providing required permissions based on the requests.

Configuring notification scheme and adding requested people to be notified for Issue events.

Reported performance related issues to management by analysis and tracking of existing systems.

Synchronizing Jira production data with Dev environment.

Responded to all incoming questions and inquiries related to Jira applications.

Prepared projects, dashboards, reports and questions for all Jira related services.

Resolve the customer technical issues. Monitoring the trunk up and down period and follow-up with technical team and resolve the technical issues.

Inform customers to how to use the portal page.

Follow-up with technical team to resolve the technical issues below the SLA.

Project-5: ANI Technologies Mobility (Apr-2021 to Feb-2022)

Environment: Jira Cloud, Confluence Cloud and ServiceNow

Roles and Responsibilities:

Understanding client requirement and create complex workflows using conditions and Validators, field configurations, screen schemes, permission schemes and notification schemes.

Built templates and dashboards for customized views of the data specific to each group and line of business.

Responsible for maintaining all Confluence spaces, providing access to users and mainlining page restrictions.

Responsible for creating new users and groups in Jira.

Configuring issue types for the Jira Projects.

Managing issue type screens.

Responsible for creation of custom workflows and adding post functions when required.

Responsible for configuring custom fields for the requested issues types in the Jira projects.

Creating Project permission schemes and providing required permissions based on the requests.

Created custom dashboards, advance filters and formula-based fields.

Created scrum/kanban boards.

Provided permissions to users for sprint activities.

Guiding users in Jira shared dashboards & filters.

Implemented automation rules using automation for Jira.

Integration between Jira cloud and ServiceNow the change requests to come automatically from ServiceNow to Jira cloud into PRD issue type fields.

Used EazyBI add-on for reports, charts, and dashboards for Jira.

Create team managed projects and restrict the users access on projects.

Worked on most of the add-ons like Tempo, JSU, Jira Automation, JMW and Zephyr.

Interact with business analysts and software developers for bug reviews and taken an interest in QA meetings.

Project-4: Med Advantage, USA (Sep-2020 to Apr-2021)

Environment: Jira, Oracle, Win XP, Hipchat, Linux Enterprise Server.

Roles & Responsibilities

Monitoring Jira disk space usage.

Analyzing and reporting upon Jira usage and activity.

Regular review, clean-up, management and configuration of Jira accounts and work closely with the different teams like LDAP, network and infrastructure.

Setting up alerts and enforcing policies.

Train business leads with the new Jira functionalities.

Checking for operating system, and Jira patches and cumulative updates and work with DBA's to apply patches on Oracle environment.

Working with Jira service desk.

Provide direction and assistance to staff members to complete daily responsibilities and roles / providing technical support.

Communicate effectively with customers and clients to create strong professional client relationships.

Lead team by applying dynamic leadership talents to obtain excellent performance in accordance with project goals.

Manage and evaluate the project development & testing phase.

Coordinate projects and participate in training programs and workshop for personal development.

Use strong analytical and conflict management skills to solve customers' issues.

Provided ongoing support and configuration for Jira projects, workflows, screens, fields, permissions, and other administrative tasks.

Developed training as needed and addressed user questions, worked on incoming questions and inquiries related to Jira applications.

Project-3: Prudential Financial, USA (Jun-2019 to Sep-2020)

Environment: Jira, Confluence, SVN, GIT, BAMBOO, SQL & Oracle Database

Roles & Responsibilities:

Worked in 24/7 Production support.

Creation of new Jira Projects.

Responsible for creating new users and groups in Jira.

Managing issue type screens.

Managing and checking the overall Jira, Confluence, Fisheye, Crucible & Bamboo server health and functionality.

Responsible for creation of custom workflows.

Managing Jira issue types with specified custom fields.

Providing permissions to the users for Confluence wiki Pages.

Tracking timesheet tempo for each issue for reporting.

Resolving tickets based on SLA (Service Level Agreement).

Maintaining backup in Dev environment.

Prepared projects, dashboards, reports and questions for all Jira related services.

Providing required permissions to the users based on the request.

Trouble shooting Jira user issues.

Responded to all incoming questions and inquiries related to Jira applications.

Creating agile and kanban boards and configuring the columns with the custom workflows.

Troubleshooting ranking issues in agile boards.

Synchronizing Jira production data with Dev environment.

Responsible for creation of custom workflows and adding post functions when required.

Setup Jira & "timesheet report" plugin, to help users for time-tracking on their dashboards using a JQL or by configuring manually.

Worked as team Jira administrator providing access, working assigned tickets, and teaming with project developers to test product requirements/bugs/new improvements.

Installed and upgraded Jira in production to keep up to date.

Maintained Jira team and program tech lead with Change management review dashboards.

Acted as POC for all Jira/Confluence/agile related questions, problems and activities.

Introduced Confluence too many departments, replacing their internal wiki system.

Project-2: Saudi Telecom Company, Saudi Arabia (Jan-2018 to Jun-2019)

Environment: Jira, Confluence, Fisheye, Oracle 10g, Win XP & Linux

Roles & Responsibilities:

Installing Jira in Linux environment.

Installing required API and verifying the modules are working fine.

Re-indexing the Jira instance when required

Trouble shooting Jira user issues.

Restarting Jira when required.

Enabling agile plugin to the requested Jira projects.

Handling new connections.

Coordinating and tracking all projects for seamless releases using project management system Jira, source code management system Bitbucket, document management Confluence and authentication system Crowd server.

End to end set up of project creation in Jira, generating reports by writing JQL query for client’s requirement, create customized dashboards for teams and created team specific Agile process flow in Jira to move tasks from one activity to another.

Participated in weekly status and monthly review meeting and daily scrum call with onshore team and validated best business practices and rules to implement with the new model along with appropriate user approvals and signoff.

Trouble shooting Jira user issues.

Implemented automation rules using automation for Jira add on.

Jira on premise to Jira cloud migration using Jira cloud migration assistant add on.

Experience in refreshing staging server.

Provide Jira, Confluence and Bitbucket access using Crowd.

Jira migration from Server to Cloud.

Installed, configured, maintained and administered the Atlassian suite which includes Jira 5.x/6.x, Confluence 4.x/5.x, Crowd 2.x and Bit-Bucket 3.x/4.x.

Developed an automated build & deployment process across large Java projects using ANT/Maven. Worked on JQL filters, dashboards and gadgets for users.

Project-1: Firemen Fund insurance, USA (Oct-2016 to Jan-2018)

Environment: Jira, Confluence, SVN, Github, Jenkins, Oracle10g & Linux

Roles and Responsibilities:

Jira customization - issue schemes, workflow schemes, field configuration schemes, screen schemes, permission schemes and notification schemes.

Installed new Jira instances when requested by a division and upgraded Jira in production considering the number of projects and issues to improve the performance.

Coordinated with team leads to determine needs and how best to implement Jira within department.

Monitor Jira hosted servers and responded quickly to issues in case of application is down and updated tickets in such cases.

Monitored logs in case of improper functionality of Jira/Confluence for exceptions and apply the changes on Jira as per Atlassian KB (considering the type of exception).

Installed and managed plugins for Jira in production environment such as JSU, Script Runner and etc.

Integration for Jira, JQL tricks, rest API browser, Jira suite utilities and other.

Customized, migrated Jira projects as requested by users, including optimizing workflows, creating custom fields to support reporting needs, and managing gadgets.

Created and configured new Jira projects and worked with departments to maintain existing Jira projects.

Coordinate and Lead onsite/offshore team to implement clover POS application utilizing scrum model.

Performed application and system administration tasks, including data backups and scheduled jobs.

Maintained Jira team, confluence system engineering pages that included: process flow management, team requirements, roles and responsibilities, and COP user metrics.

In-depth understanding of the principles and best practices of software configuration management (SCM) in agile, scrum, clear case, clear case to stash migration, waterfall methodologies.

Followed agile methodology, interacted with the client to provide/take feedback on the features, suggest/implement optimal solutions and tailored application to customer needs.

Upgradation, migration and fine tuning of Jira/Confluence instance.

Provided end-user training for all Subversion (SVN) users to effectively use the tool.

Architect, design and maintain automated build and deployment systems using Jenkins, Subversion and Maven.

Worked on Atlassian maintenance support for - Atlassian Jira, Stash, Agile, Tempo time tracking, Confluence, Bamboo, Service desk, SVN, and GIT.

PERSONAL PROFILE:

Father’s Name : Lakshmana Rao

Date of Birth : 20-Jun-1987

Nationality : Indian

Marital Status : Unmarried

Languages Known : Telugu & English

Contact this candidate