JACQUELINE ESTERLINE

Sebastian, FL *****

321-***-****

ad4b2c@r.postjobfree.com

Focused Administrative or Business Office Assistant with outstanding communication and multitasking abilities. Proactive, flexible and adaptable to changing priorities. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Orderly and committed Administrative/Business Office Assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.

Sales

Multiple Priorities Management

Expense Monitoring

Attention to Detail

Team Building and Leadership

Vendor Relations

Human Resources

Marketing

Report Compilation

Financial Management

Staff Management

Case Management

Community Engagement

Operations Management

Business Development

Innovation and Creativity

Client Services

Project Management

Crisis Management

Training Methods

Social Work

Compliance and Regulations

Leadership Development

Negotiation

Team Leadership, Training, and Development

Relationship Building

Senior Living Management

Coaching and Counseling

Partnership Development

Sales Management

Human Resources Management

Public Speaking

Resident Satisfaction

Budgeting and Financial Management

Fundraising

Senior living management

02/2022 to 11/2023

SODALIS/SOLARIS SENIOR LIVING

Vero Beach, FL

Executive Director

Review financial statements, Hire and train staff, Payroll Processing, Accounts Payable, Accounts Receivable and collections, Council Families and Residents, Plan and execute events, Prepare and plan for hurricane safety of all residents, Oversee tours and conversion to sales, Lease signings, Review dept activity reports to measure productivity and goal achievement, Support teams in reaching their goals 08/2021 to 02/2022

SOLARIS SENIOR LIVING

Vero Beach, FL

Director of Community Relations

Increased census to 90% occupancy

Generated leads through networking, cold calling, email campaigns and vendor relationships. Managed relationships with vendors to help generate additional leads. Monitored competitor activities and created strategies accordingly. Maintained accurate records of all sales activities using CRM software. Evaluated leads obtained through direct referrals, lead databases and cold calling. Conducted market research and reported on competitors. Exceptional ability to gain trust of gatekeepers in order to access referral sources. BEST CARE PRIVATE DUTY NURSE REGISTRY

Melbourne, FL

SUMMARY

SKILLS

EXPERIENCE

Director of Operations / Administrator 03/2020 to 09/2021 Opened and Developed New Private Duty Nurse Registry, Built census from scratch by developing relationship with Adult Day Care and Alzheimers program. Managed VA Contract for caregivers, Managed Medicaid Contract for caregivers, Recruited and Vetted Contracted CNA's and HHA's, Maintained parameters of allowed hours for caregivers/clients, Scheduled Caregivers for Assignments, Market Program to the community, All other day to day operations

11/2019 to 11/2020

INHOME PERSONAL SERVICES

Melbourne, FL

Director of Operations

Developed operational strategies for the local market during COVID, Developed and maintained relationship with VA program, Managed VA Program hours, Provided Oversite to VA billing and receiveables 06/2018 to 02/2020

INHOME PERSONAL SERVICES

Chicago, IL

Director of Operations for Franchise Development

Development of Franchise Handbook for new franchise owners, Created Video trainings for new and experienced franchise owners to generate sales, Provided support in the challenges of opening a new franchise, Helping New Franchise owners find and develop a caregiver pool, Provide Marketing training and support, Monitored the growth and development of franchises, Developed recognition program for franchisees, Educate new franchisees on where to look for referrals, Managed Social Media results and posts 03/2017 to 06/2018

RIVERVIEW SENIOR RESORT

Melbourne, FL

Director of Sales and Marketing

Responsible for increasing the census of the community, Responsible for community awareness of the community, Creating events for the community and referral sources to promote the community, Worked with development of Social Media campaigns, Managed Marketing Budget, Managed Apartment Turnaround 06/2016 to 03/2017

CAREPATROL

Melbourne, Orlando And Indian River County, FL

Senior Placement Specialist

Worked for families to find the right Senior Living Options, Worked for communities to help them highlight their communities and increase their revenue

01/2012 to 11/2016

SONAS (LEVIN HOMECARE / AMBASSADOR HOME HEALTH)

Melbourne, FL

Administrator / Director of Sales and Marketing

Managed Ambassador Home Health program, Sales and Marketing, Recruitment, Met Sales Goals, Community Relations, Managed relationships with insurance providers AHCA APPROVED CORE TRAINING 04/2022

AHCA

AHCA CORE TRAINING 03/2008

AHCA

BUSINESS

York College of Pennsylvania, York, PA

ECONOMICS

Pennsylvania State University, University Park, PA Notary - Current, State of Florida

NOVA - Completed Training for National Organization of Victim Assistance Training Toastmaster

Former Board Member Space Coast Honor Flight

Former Board Member and Treasurer for Space Coast Guardianship Volunteer during COVID - Meal Delivery Program

Board Member Brevard Parkinson's

EDUCATION AND TRAINING

ACTIVITIES AND HONORS

Former Board Member Brevard County Project Lifesaver Program Former Member of Brevard Alz Foundation COVID meal delivery program member

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