Customer relations Task prioritization

Time management Microsoft Word

Practitioner support Appointment scheduling

Kimberly Parker

**** ****** ***, **********, ******** 40215,

502-***-****, ad4b25@r.postjobfree.com

Professional Summary Dedicated, punctual professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting ANY problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.

Skills

Experience SEPTEMBER 2020 - CURRENT

Chiropractic Administrative Assistant

Dixie Chiropractic Office Louisville, Kentucky

Met bookkeeping needs by tracking aging balances, pursuing collections and sending statements.

Completed insurance claim forms or other required paperwork. Transmitted medical records and correspondence on behalf of patients and practitioners.

Managed registration desk by answering telephones and greeting incoming patients.

Scheduled tests and procedures for patients, including x-rays and lab work.

Greeted visitors and communicated to assess needs and provide direction.

Obtained payments directly from patients or through insurance reimbursement by completing and filing forms.

Compiled medical reports covering specific patient or general office data.

Coordinated patient appointments and hospital admissions. Transcribed physician notes, detailing diagnoses or recommendations. Coordinated patient admissions through proactive communication with hospital personnel.

Protected company and customer data by following information policies.

APRIL 2019 - MARCH 2020

Main Bartender

Ditto's Bar and Grill Louisville, KY

Served food and alcoholic beverages in high-volume [establishments, upholding superior record of positive feedback.

Engaged guests with warm conversation, building bar loyalty and encouraging repeat business.

KP

Tapped beer kegs and served draft beer, bottled alcoholic beverages, mixed alcoholic beverages, and frozen beverages.

Determined staffing needs for each shift and scheduled employees accordingly.

Balanced efficiency with exceptional service, managing [Number]+ guests per hour.

Prohibited guest purchases in instances involving excessive alcohol consumption or impaired condition.

Leveraged craft beer and cocktail knowledge to make informed recommendations.

Maintained aesthetic bar appearance through continuous cleaning, organizing, and supply replenishment.

Assisted with drink pairing for new and existing menu items for all beverage areas.

Verified patron identification prior to serving alcohol and maintained compliance with all state and federal laws.

FEBRUARY 2016 - FEBRUARY 2019

Main Bartender

Beef O Brady's Louisville, KY

Operated POS systems, entered orders, accepted payments, made change, and conducted credit card transactions.

Prohibited guest purchases in instances involving excessive alcohol consumption or impaired condition.

Ensured all liquor was properly secured before, during, and at end of shift.

Determined staffing needs for each shift and scheduled employees accordingly.

Enhanced bar reputation by developing signature cocktails and seasonal specials.

Helped customers select optimal beer, wine, and liquor for different meals.

Increased the bar's profile by developing signature cocktails. Minimized errors by keeping up with every customer's preferences and current tab.

Diversified menus with seasonal drinks and appetizers. Backed up servers by preparing cocktails for dining area guests. Trained and supervised bar staff to deliver exceptional service to customers.

Kept customer numbers high by giving the bar a fun atmosphere and spearheading special events such as trivia nights and game watching parties.

Balanced efficiency with exceptional service, managing numerous guest at a time!

APRIL 2012 - JUNE 2017

Lead Guest Service Representative

Hampton Inn Louisville, KY

Prepared team for expected daily demands, reviewing schedules in advance to plan for specific activities.

Kept guest services department operating efficiently with skilled administrative support and well-organized supplies. Helped departments plan, set up, and execute all types of personal and corporate events.

Offered each guest industry-leading support, smoothly managing expectations, and delivering above-and-beyond care for every need. Coordinated smooth responses to diverse emergencies, working well with first responders to smoothly resolve incidents. Built customer loyalty with personalized, knowledgeable help for every inquiry.

Escorted VIPs and personally managed every requirement. Handled numerous check-ins and check-outs each day, verifying details, managing paperwork, and collecting payments with high accuracy.

Kept rooms ready for new guests by coordinating efficient housekeeping.

Met travel needs for guests, including arranging taxis and shuttle services.

Secured guest valuables in property safes and monitored access. Managed reservations, check-in and check-out procedures within hotel system.

Verified customers' credit, and established payment plans. Made and confirmed reservations.

Greeted, registered, and assigned rooms to guests of hotels or motels. Organized effective schedules based on expected guest loads. Education 2011

Marketing

Sullivan University, Louisville, Kentucky

MAY 2001

South Oldham High School, Crestwood, KY

Contact this candidate