Customer Service Relationship

Patti L. Altamimi

**** ********** ** -****** ****, IL 60467

Cell: 312-***-**** - email: **************@*****.*** Objective:

Seeking a challenging position in the health and fitness industry where I can leverage my extensive experience, leadership capabilities, and customer relationship management skills to drive continuous sales growth and deliver exceptional customer experiences. Summary:

With over 8 years of experience with Life Time. I have a proven track record of providing high-end customer service, fostering team development, and achieving sales growth. I specialize in customer relationship management, problem-solving, and strategy development. By combining my passion for management with my expertise in sales and customer service, I am dedicated to achieving exceptional results and making a significant contribution to the success of a forward-thinking organization.

Specializations:

● Customer Relationship Management

● Problem Solving/Strategy

● Certified Retention Specialist

● Management/POS Systems

● CRM/Dynamic

● Culture Development

Accomplishments:

● Minimized company attrition with a monthly retention rate of 70%.

● Sustained monthly new member connectivity rate of 40% or more.

● Pioneered transformative outcomes for members.

● Earned Mastery Assessment certification for Leadership.

● Achieved #1 regional departmental ranking.

● Fostering a thriving professional culture.

Experience:

Lead Member Concierge Life Time Jan 2023 - Current Bloomingdale, IL

● Deliver superior experiences, focusing on guest buying, service execution, and member retention.

● Lead a team to engage members and guests in value-based programs and services.

● Skillfully handle complex member/guest engagements and actively participate in the join, service, and save experience.

● Manage, support, develop, coach, and mentor a team to meet brand expectations.

● Achieve membership acquisition and retention goals through strategic planning.

● Drive a culture focused on member feedback and capitalize on successes. Member Concierge Life Time Aug 2021 - Current Oakbrook, IL

● Facilitate check-in process and handle incoming calls.

● Educate members and guests on club programming, events, pricing, and policies.

● Build proactive relationships and provide exceptional service experiences.

● Assist members with account maintenance and transactions.

● Play a key role on the Certified Retention Team.

● Address member concerns and customize the buying experience.

● Communicate effectively via email and phone.

● Complete administrative duties and reconcile the cash drawer. Member Services Life Time Oct 2015 - Aug 2021 Orland Park, IL

● Maintain business plan and marketing strategies for retention and sales growth.

● Educate members on healthy lifestyle benefits.

● Achieve acquisition and retention goals through persistent outreach.

● Customize the buying experience for prospective members.

● Facilitate check-in process and handle incoming calls.

● Build relationships and provide exceptional service experiences.

● Assist members with account maintenance and transactions.

● Play a key role on the Certified Retention Team.

● Communicate effectively with members.

● Collaborate with club leadership for strong member retention.

● Develop personalized relationships.

● Complete administrative duties and reconcile the cash drawer. CERTIFICATIONS:

American Heart Association CPR/AED, First Aid

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