Kathleen Ladd

Available and ready to work! I excel in customer service as well as Accounts Receivable and as a Payroll Coordinator. I would love to find work in one of those fields again, or something that pertains to my education &/or my experience in different occupational fields. I'm looking into remote opportunities as well. Atwater, CA 95301

ad4axc@r.postjobfree.com

+1-209-***-****

Authorized to work in the US for any employer

Work Experience

Quality Control Analyst (back-up)

Foster Poultry Farms - Livingston, CA

August 2020 to November 2021

• Performs tests, measurements, and calculations, ensuring no contamination during processing & shipping product for retail sales & human consumption.

• Ensures temperature control.

• Ensure printed packaging correctly describes packaged product.

• Ensuring product weight matches printed packaging. Ensuring all ingredients added to product are printed correctly.

• Reporting directly to federal USDA for final approval before being shipped out for retail sales. Picker/Puller-deli warehouse

Foster Poultry Farms - Livingston, CA

August 2020 to November 2021

• I started in the deli as a picker/packer for outside retail sales.

• Later contracted as a back-up QA in the same warehouse, working in both fields full time, as needed. Secretary/Receptionist/Assistant

Merced College - Merced, CA

April 2017 to June 2019

• Secretary Assistant to Dean of Behavioral Sciences & Sociology at Merced College.

• Worked at Merced College theater as ticket sales/distribution. Payroll Coordinator & Accounts Receivable

Merced Transportation Company & VIA Adventures, Inc. - Merced, CA June 1997 to April 2002

• Compiled payroll data from punched time cards given to me by Supervisors

• Entered & transfered data to ADP for organized spreadsheets and payroll checks

• Dispersed checks to employees & supervisors, gathering adjustments, and manually typing payroll checks for major errors, including adjustments on taxes deducted following federal and state(s) regulations.

• Created monthly statements to vendors utilizing both company's services, under each company's letterhead.

• Received money(s) for both companies daily & accounted for all income daily/monthly/annually.

• Created spreadsheets showing earnings & deductions for both companies to use (for both federal & 2 state's deductions), working with ADP to create quarterly & annual taxes paid out by both companies

& employees.

Retail sales, cashier, Asst. Dept. Manager, Commission Sales-Appliances Sears Roebuck and Co - Merced, CA

August 1985 to June 1997

• 1985-Started as a retail salesperson & a cashier

• 1987-Took 12 week Management Training Course offered by Sears, & became Assistant Dept. Manager in women's clothing

• 1991-Became a Commission Salesperson in electronics dept

• 1994-Became a Commission Salesperson in the large appliance dept

• Won "Customer Care Award" (voted/decided by customers) 1989 & 1994 *2 time winner Education

Associates in Behavioral Sciences (AS) in Behavioral and Social Sciences Merced College - Merced, CA

June 2016 to June 2019

Associate's degree (AA) in Sociology

Merced College - Merced, CA

June 2016 to June 2019

High school diploma in General Studies

Merced High School - Merced, CA

September 1982 to June 1985

Skills

• Calibration (2 years)

• Quality management

• Food processing (2 years)

• Quality assurance (2 years)

• Cashiering (10+ years)

• Customer service (10+ years)

• Restaurant experience (5 years)

• Manufacturing (2 years)

• English

• 10 key typing (5 years)

• Word processing

• Computer literacy

• Computer skills

• Laboratory experience

• Basic math

• Microsoft Office

• POS

• Microsoft Excel

• Salesforce

• Human resources

• Analysis skills

• EDI

• Research

• Microsoft Outlook

• Communication skills

• Pricing

• Quality control

• Payroll

• Quality inspection

• Warehouse experience

• Document management

• Math

• ADP

• Accounts receivable

• Microsoft Word

• Shipping & receiving

• Product development

• Computer operation

• Retail sales

• Front desk

• Organizational skills

• Picking & packing

• Project management

• Sales

• Typing

• Accounts payable

• Microsoft Windows Server

• Packaging

• Administrative experience

• Food preparation

• Leadership

• Cash handling

• Stocking

• Hotel experience

• Accounting

• Data entry

• QuickBooks

• Filing

• Accounting software

Awards

1990 & 1992-"Customer Care Award", Sears, Roebuck and Co. March 1989

• Won award 2x

• Excellent customer service/care

• Above & beyond what's expected by both customers & employer Certifications and Licenses

Food Handler Certification

Present

ServSafe Certified

Present

Assessments

Attention to detail — Proficient

April 2022

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Proficient

Retail customer service — Highly Proficient

May 2022

Responding to customer situations in a retail setting Full results: Highly Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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