Aashiq Solomon

Customer Service & Team Leader

** ******* ******, ********** ****, 1724

Cell: 071-***-****

Email: ad4awz@r.postjobfree.com

PROFILE:

I am a highly competent service professional. My background consists of Administration, Customer Service and Junior Management. I have shown great ability to deal with individuals, clients, and management on all levels. Given the opportunity I could be an asset to any organization and provide quality to the team.

Throughout my career I have acquired a strong set of key skills in administration, problem-solving, warranty claims, training and client interaction through telephone, face to face or email. EDUCATION:

Westridge High School, Roodepoort, Johannesburg: (National Senior Certificate) Subjects included English, Afrikaans, Life orientation, Math literacy, Business Studies, Life science, History and Computer Applications Technology

EXPERIENCE:

March 2022 – Current

Claims Administrator & SLA Team Leader • Digicall SA Holdings PTY LTD, Randburg We provide administration and claims management for our client Ariston. My responsibilities include logging warranty claims over the telephone or by email, as well as training and managing agents to meet Ariston and Digicall SLA standards. Ariston heat tech product expertise is an important aspect of our company which I train new recruits on. I am proficient with the Ariston CRM and Connex software, as well as Microsoft Excel and Word.

Feb 2021 – Aug 2021

Teacher Assistant • Laerskool Generaal, De La Rey

Through the Government initiative I joined Laerskool Generaal on a 6-month contract which I was responsible for assisting teachers with monitoring and assisting learners. We maintained a safe environment during a pandemic by teaching learners how to sanitize, temperature scanning and tips of avoiding the spread of covid. We would clean classrooms, halls and the library. Due to my love of sports, I trained the Boys and Girls soccer teams grade R-7. Reference: Rochelle Henk (Principal) – 084*******

Oct 2017 – Mar 2020

Booking Agent/Customer Service Representative • Samsung Customer Care, Constantia Kloof Samsung Customer care was a repair centre for all Samsung mobile devices, Appliances, and software. My responsibility was solely to book in the devices using a system operator designed by Samsung Global. Our clients were walk-in or delivery from our group partners e.g., Vodacom, MTN, PEP stores etc. We assure that proper documentation and information is being provided by the Client or partner stores. Our Expertise was focused on understanding the warranty and out of warranty terms set out by Samsung Global. Our team achieved the Best Customer Service award 2 years in a row for reaching Samsung Global KPI’s. My personal achievements consist of Booking agent of the year 2019, Leadership Skills 2019 and Innovation.

Samsung, Constantia Kloof Reference: Retrenched due to liquidation – Attached Reference letter Feb 2015 – Sep 2017

Cashier/Waiter• Pizza Perfect, Constantia Kloof

At Pizza Perfect I was responsible for taking food orders via Telephone, app or face to face. My team of 4 cashiers would alternate shifts and offer collaborative assistance during busy hours. We would maintain the front desk and reception kept to OHS act standards. Provide management with weekly reports on customer concerns, improvements and staff feedback. Reference: Gary Hulme–011-*******/6914