Kendall Grate

Kendall Grate

ad4aww@r.postjobfree.com

Dear Hiring manager

Greetings and salutations, thank you for your time and consideration for this position, I believe with my unique hybrid skills I would be a great asset to the company, I bring with me the abilities to see “the big picture” seeing a problem from a multitude of angles thanks to my extent cross platform knowledge allowing for multiple solutions to most problem we would face creating a stable environment with less down time. Fast learner and with the belief that knowledge is key power I’m more then willing and able to learn more Thank you for your time

Kendall Grate

ad4aww@r.postjobfree.com

SKILLS:

Microsoft Office (All Versions);

Windows (All Versions);

Linux; Unix; Oracle Eclipse

(currently studying); C#;

JIRA.

CISCO.

DUO.

DNS; TCP-IP; DHCP.

VMWARE.

Smartsheet.

VMADMIN; SD-WAN.

Cobol; Citrix; VOIP;

ITIL; ITSM;

Service Now;

Automation Frame Work;

CONTACT

INFORMATION

Cell: 813-***-****

E-mail:

ad4aww@r.postjobfree.com

CAREER SUMMARY:

Offering 17 years of system design, engineering and working with Global Enterprise applications, IT Service Management (ITSM) and implementation experience. Having cross functional Project management experience and being PMI Certified project manager in December of 2012. I can visualize the “big picture” view of complex systems and create compact, manageable designs and am skilled with the use of analytical equipment to troubleshoot and analyze systems and component problems. I have worked closely with all levels of management and employees, as well as consumers. Throughout my career, I have been consistently recognized by management and colleagues as a consummate team member.

EMPLOYMENT:

September 2018 – Present

Rimini Street

Systems Engineer

Maintaining environments, monitoring system performance and troubleshooting, identifying, resolving and or escalating environment issues to ensure environments stability, working with Agile teams (developers, testers, and business analysts) as well as clients on deliverables, maintaining Rimini Street Automation Framework (AFW) Tools performance (Global Enterprise application) configuration and analysis, troubleshooting environment and AFW tools (ITIL) v4 Service Now

Some of the tasks and projects worked on include:

• IT Service Management (ITSM), Installation and implementation of AFW tools, as well as other relevant software, to Client and local Environments needed to assist in our day to day deliverables and projects

• Integration Solutions and Architectural implementations with ServiceNow and third party platforms

• ITIL, Working with Agile Scrum and Development teams in designing and implementing new and improved issue reporting tools, conducting training programs and providing orientation and support for the AFW tools and Cobols

• Working with Scrum Master to create and validate the deliverables of projects to meet the goals outlined in the project vision

• Working with Agile and Development teams in accessing and maintaining Client Environments

• Working with QA Teams in Product Line Delivery by running AFW tools to package updates for delivery as needed

• Team and Product Management, weekly meetings with environments and system engineering team for layouts of weekly team projects including existing known issues needing to be corrected along with status updates on our deliverables and client environments while utilizing Service Now and Teams platforms

• Resolving Client environment issues

• Monitoring access information and security requirements

• Manage and maintain client security tokens as needed

• Exploring opportunities to add value to job accomplishments

• Participating in audit engagements and projects that encompass strategic, operational, regulatory compliance

• Global project management with the utilization of Service Now ITIL v4 Kendall Grate

ad4aww@r.postjobfree.com

March 2007 – September 2018

Solutions Architect (HDAV) – Tampa, FL

Electronics System Engineer/Design Consultant Management Provide independent commercial and residential automation consulting services Some of the tasks and projects worked on include:

• Create and present solutions proposals

• Write and co-execute hardware verification plan for FPGA design spin.

• Analyzed requirements, created test plans, authored test protocols, and collaborated with technicians during testing and created test reports

• Implemented full automation designs and programming.

• Created concise, testable, and technical requirement specifications for Hardware/Software design.

• Virtualization - VMware and Hyper-VStorage and RAID concepts

• Hosted and Cloud Solutions Azure & AWS

• Backup Solutions, Disaster Recovery, Hybrid Solutions and Migration

• Axium, Crestron, URC & Russound installation, setup and programming. Project Management (ITSM)

• BMC Remedy -Problem/incident management, ensuring stability, consistency and synchronization across platforms and seamless integration with other infrastructure components utilizing ITIL structure.

• Working with Service Management Framework, finding solutions to decrease down time and prevent repeating incidents caused by change order

• Product Management, providing technical analysis, product and system design, evaluating architectural compliance and resource schedules

• Configuring and maintaining ITSM tool configurations, creation of change workflows and relevant templates as requested

• Patching and updating of the ITSM toolset as needed

• Providing daily technical guidance to staff and prioritized high level service calls and ensuring commitments are met.

• Monitor, assess and identify strategies to improve processes, services, systems and analysis with our Workflow Automation ITIL

• Layout and management of BCM Remedy (ITSM) for our internal and clients needs

• Working on and updating as needed of our Remedy Automations system

• A/B Testing and quantitative research utilizing Ethnographical model and Grounded theory

Project for ILEX MEDICAL – Gainesville, FL

• Part of 10-man design & engineering project team.

• Senior electrical engineer to diagnose and fix line down problems with flagship defibrillator product.

• Design quality assurance engineer for complex defibrillators and AEDs.

• Completed electronics design work of a proprietary DSP and ASIC based image processing board within precision of optical/electro-mechanical cervical cancer serener system.

• Used Mentor DxDesigner for schematic capture and modalism for PC-based design verification.

• Other tasks, as needed.

Kendall Grate

ad4aww@r.postjobfree.com

January 2005 – March 2007

Sound & Screen Designs – Tampa, FL

Engineering Automation Consultant

Provided residential and commercial wiring design and installation for controlled entry, wired and wireless networking, as well as home theater systems. Sound and Screen design is an audio visual specialist company in the Tampa, Florida area. Some of the tasks and projects worked on include:

• Home automation control installations.

• Design and programming.

• Lighting control installation.

• Home theater controls.

• HAI security programming and installation.

• Cisco

• Other tasks, as needed.

EDUCATION:

Keiser University -- Bachelor of Science degree in Software Engineering, Cyber Forensics/Information Security

University Of Central FL – C# Programming

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