Katherine Fletcher

ad4awq@r.postjobfree.com Fairmont, WV, 26554, US +1-304-***-****

WORK HISTORY

Customer Service Consultant at Morgantown Motel

**/**** - **/**** (1 months)

It was my job to go to DHHR and community program offices to find a way to fill unoccupied rooms for a discounted group rate to help the homeless Customer Service (Retail Banking) at TTEC

03/2021 - 04/2023 (2 years)

update customer information in database

Assisted customers with account inquiries

Monitored acounts for fraudulent activity

provided customers with product and service information educated customers about holds and processing

resolved issues promptly and efficiently

Maintained high level of customer satisfaction

Managed and documented complaints in a professional and empathetic way

filed fraud and billing disputes

mailed an necessary documents to customer

Assisted clients in troubleshooting mobile banking completed wire transfers and payments for customer If I couldn’t help I got the client to the correct place Set in person appointments with local brick and mortar location Team Member at Wendys Old Fashion Hamburgers

08/2020 - 09/2020 (2 months)

provided excellent customer service in a fast pace environment Demonstrated ability to work independently and as part of a team Ensured customer satisfaction with a friendly and helpful attitude accurately took orders and put them into point of sale system cashier

prepared order according to company standards

Political Surveyor at Shiftsmart (contracted to Dynata) 12/2020 - 02/2021 (3 months)

Cold calling citizens of all states

collected data and feedback from citizens

established and implemented survey procedures

developed survey questions to meet the objective of the study ensured data integrity and accuracy of survey responses input information into the database

EDUCATION

Wadsworth High School

Graduated 2002

High School in High School diploma

Wadsworth High School

Graduated 2002

Vocational in Cosmetology/Cosmetologist

Virginia College

Graduated 2010

Associate Degree in Some collage medical coding

Basic knowledge of most

Microsoft programs. Like

Excel, Word, and

PowerPoint

Very familiar with online banking

including but not limited to Bill Pay and

Zelle.

681-***-****