Customer Service Representative
Resume:
Katherine Fletcher
*****************@*****.*** Fairmont, WV, 26554, US +1-304-***-****
WORK HISTORY
Customer Service Consultant at Morgantown Motel
**/**** - **/**** (1 months)
It was my job to go to DHHR and community program offices to find a way to fill unoccupied rooms for a discounted group rate to help the homeless Customer Service (Retail Banking) at TTEC
03/2021 - 04/2023 (2 years)
update customer information in database
Assisted customers with account inquiries
Monitored acounts for fraudulent activity
provided customers with product and service information educated customers about holds and processing
resolved issues promptly and efficiently
Maintained high level of customer satisfaction
Managed and documented complaints in a professional and empathetic way
filed fraud and billing disputes
mailed an necessary documents to customer
Assisted clients in troubleshooting mobile banking completed wire transfers and payments for customer If I couldn’t help I got the client to the correct place Set in person appointments with local brick and mortar location Team Member at Wendys Old Fashion Hamburgers
08/2020 - 09/2020 (2 months)
provided excellent customer service in a fast pace environment Demonstrated ability to work independently and as part of a team Ensured customer satisfaction with a friendly and helpful attitude accurately took orders and put them into point of sale system cashier
prepared order according to company standards
Political Surveyor at Shiftsmart (contracted to Dynata) 12/2020 - 02/2021 (3 months)
Cold calling citizens of all states
collected data and feedback from citizens
established and implemented survey procedures
developed survey questions to meet the objective of the study ensured data integrity and accuracy of survey responses input information into the database
EDUCATION
Wadsworth High School
Graduated 2002
High School in High School diploma
Wadsworth High School
Graduated 2002
Vocational in Cosmetology/Cosmetologist
Virginia College
Graduated 2010
Associate Degree in Some collage medical coding
Basic knowledge of most
Microsoft programs. Like
Excel, Word, and
PowerPoint
Very familiar with online banking
including but not limited to Bill Pay and
Zelle.
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