Briana Chapman

**** ******** **

Aubrey, Tx ***27

ad4awk@r.postjobfree.com

817-***-****

Work Experience

Bilingual Claims Associate

State Farm - Richardson, Tx

October 2023 - Current

Assist with all claim handling from start to finish.

Leave each claim to the furthest point possible.

Assist customers with scheduling Tows, and sending vehicles to the Body shop for repairs.

Sending Salvage assignments to the correct departments.

Assisting with any tasks needed to ensure a positive work flow.

Work all task as scheduled per Verint schedule.

Emergency Dispatcher

ADT Security Services - Irving, TX

July 2021 to October 2023

Answer inbound calls from customers having issues with their security system. Or wanting to place their system on test to perform monthly or daily test on their employer’s security system. Update call list and passwords. Create service tickets for problems with their panels. Dispatch Police Department, Medical and Fire on high priority alarms. Make outbound calls for trouble signals and trouble alarms, to notify of the signal we received and assist with troubleshooting.

Help with any questions the customer may have.

Billing Specialist

One Share Health - Irving, TX

November 2020 to March 2021

Process monthly contributions. Conduct inbound and outbound service calls pertaining to member accounts.

Prepare daily reports for leadership.

Enter member and billing information.

Process and approve refunds.

Intake specialists

Momentum spine and joint - Arlington, TX

January 2019 to November 2020

orthopedic/ pain management

-Process all incoming referrals for Pain, MD and Ortho

-Call patients to schedule

-Follow up with attorneys to obtain LOP

-Follow up with billing on patients benefits

-Ensure all patients have been added to ECW, Camino and Sales Force. Customer Service Specialist

Kleiman Evangelista Eye Center - Arlington, TX

July 2016 to January 2019

Investigate and direct patient inquiries or complaints to appropriate medical staff members and follow up to ensure satisfactory resolution.

Answer, assist, and direct all incoming telephone calls to appropriate parties in a professional, courteous and timely manner.

Answer general patient questions about procedures and understand where to refer questions that are beyond their scope of knowledge.

Quote and discuss surgical fees, service fees, co-pays, payment policies and financing options with patients.

Assist with daily billing requirements, process payments over the phone and close batches daily. Helped with training new employees in the call center, front desk, and checkout. Great communication through email, to ensure everyone is communicating and patients are being taken care of.

Clean and sanitize office daily.

Lightly verify Insurance and co pays over the phone. Uploaded forms such as medical records to EHR.

Scheduled appointments through NexGen daily.

Education

Cosmetology in Cosmetology

Paul Mitchell The School in Arlington - Arlington, TX January 2014 to July 2015

High school diploma or GED

Juan Seguin High School - Arlington, TX

June 2006 to June 2010

Skills

• Customer Service

• Call Center

• CSR

• Bilingual

• Excel

• Social Media

• Bilingual Spanish

• Data Entry

• Property Leasing

• eClinicalWorks

• Pain Management

• Medical Office Experience

• Medical Scheduling

• EMR Systems

• Experience Administering Injections

• Insurance Verification

• Medical Receptionist

• Medical Records

• Medical Billing

• Patient Care

• Accounting

• Accounts payable

• Case management

• Accounts receivable

• QuickBooks

• Triage

• Medical Coding

• CPT Coding

• Medical Terminology

• Spanish

• Medicare

• Negotiation

• Windows

• Customer support

• Typing

• Microsoft Access

• Customer service

• Call center

• Customer relationship management

• Phone etiquette

• Financial services

• Computer skills

• Organizational skills

• Communication skills

• Microsoft Office

• Microsoft Powerpoint

• Microsoft Word

• Microsoft Excel

• Computer literacy

• Workforce management

• EMR systems

• Documentation review

• Medical records

• Medical terminology

• Bilingual

• Intake

• Management

• Spanish

• English

• Driving

• Home health

• Sales

• Medical office experience

Languages

• Spanish - Expert

Certifications and Licenses

Medical Terminology

Multi-Phone Line

Time Management

Driver's License

Life & Health Insurance License

Assessments

Customer service — Proficient

April 2020

Identifying and resolving common customer issues

Full results: Proficient

Work motivation — Proficient

June 2021

Level of motivation and discipline applied toward work Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

Bilingual English and Spanish

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