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Quality Assurance Customer Service

Location:
Charlotte, NC
Salary:
$19
Posted:
March 12, 2024

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Resume:

AREZU VAHIDI

ad4awa@r.postjobfree.com Charlotte, NC 28277 704-***-****

PHLEBOTOMY TECH CERTIFIED NURSING ASSISTANT (CNA) NURSING DEGREE Highly self-motivated and positive professional possessing key strengths and experience in providing outstanding patient services, emotional support, and exceptional healthcare. Exceedingly adaptive, flexible style; efficiently and competently works with diverse patient populations. Successful in determining priorities and meeting deadlines. Committed to assisting others and working well in a team environment. Sensitive to patients’ emotional, social, and mental health needs. Demonstrate excellent interpersonal, communication, problem solving, customer service, multitasking, and organizational skills. Core Competencies

Specimen Collection & Integrity

Phlebotomy, Venipuncture

Capillary and Butterfly Draws

Taking & Recording Patient Vitals

Medication Administration

Medical Terminology

Infection Control & Safety

Quality Assurance & Control

Anatomy Knowledge

Team Building & Training

Electronic Health Records

HIPAA Compliance

PROFESSIONAL DEVELOPMENT

Charlotte School of Phlebotomy - Phlebotomy Certificate Sept 2023 LabCorp, Charlotte, NC – Completed Externship Sept 2023 Islamic Azad University Iran, Khuzestan Province, Masjed Soleyman Bachelor of Nursing (BSN), IAU-Soleyman Mosque Branch, 2009; GPA: 3.09 PROFESSIONAL EXPERIENCE

Brookdale Nursing Home, Brookdale Park Waddington, NC Jan 2023 to Present CNA/Caregiver - Assist patients with activities listed on the patient’s care sheet including bathing, dressing, and feeding, as well as monitor changes in body temperature, blood pressure, glucose levels, breathing rate, heart rate, and emotional well-being.

Administer medication and record patient progress, collaborate with interdisciplinary teams to develop care plans, and accurately document all information in the patient's chart including medication administration.

Work closely with nurses to provide instructions and medication to patients as ordered by physician or physician assistant and ensure all related reports, labs, and information is available in the patients’ medical records.

Recognized as a “Workplace Hero” by contributing leadership and organizational skills, analyzing patient issues accurately, thinking quickly and reporting any changes in patient health to nurses or doctors. Domino's Pizza, Charlotte, NC Dec 2020 to Dec 2022 Evaluation Manager - Evaluated store performance, recommended improvements, trained new employees on company policies and procedures, and contributed to leadership by analyzing issues accurately and quickly.

Monitored customer feedback, product quality, service standards, and operational efficiency; analyzed data to identify areas of improvement and best practices, working closely with staff to implement changes and ensure continuous improvement.

Developed evaluation strategies, training programs, and quality assurance initiatives to maintain and enhance the overall customer experience and business performance. Ahvaz Hospital, Ahvaz, Iran Jan 2011 to Jan 2013 & April 2015 to July 2016 Nurse - Worked in various departments, including surgery, pediatric emergency, gastroenterology, endocrinology and metabolism, nephrology, infection, NICU, and neonatal training and treatment center.

Provided direct patient care, including medication administration and vital sign monitoring, collaborated with interdisciplinary teams and provided education.

Escorted patients to exam rooms, conducted health interviews, measured vital signs, including weight, blood pressure, pulse, and temperature, and documented all information in the patient's chart.

Provided instructions to patients as ordered by physician or physician assistant and ensured all related reports, labs and information was available in the patients’ medical records prior to appointment.



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