Cindy Alexander

**** ******** **.

Sulphur, Louisiana 70663

337-***-**** E-mail – ad4aw7@r.postjobfree.com

A highly compassionate, empathetic and solutions oriented individual is looking to make a positive difference with clients and staff. Effective motivator, communicator, listener, and advocate with inherent ability to manage all types of personalities, defuse stressful situations, proactively resolve issues, and meet and achieve challenging goals and objectives. Innate ability to establish rapport quickly, build trust, interact with and relate to individuals on all levels.

Professional Experience

LCMH Central Business Office

Claims Analyst

July 2023-Present

Consistently monitors assignment to ensure that all steps necessary to assist the Team with achieving its goals have been taken.

Documents all information in the System following the Clear Concise Consistent method.

Appropriately prioritizes work queue in order to work highest priority first based on assigned subjects.

Consistently analyzes and communicates with leadership and responsible areas on held claims to ensure that all claims are released timely.

Maintains assigned task by ensuring that the task is completed timely.

Ability to evaluate a difficult billing problem and find the resolution.

Institute for Neuropsychiatry/Advanced Health Services

Mental Health Advocate

February 2018 - Present

Responsible for scheduling and meeting with 20-25 clients for mental health rehabilitation treatment weekly.

See 20-25 clients in nursing homes and home settings weekly and work to improve their mental health.

Have had an 80% increase in recovery with clients using problem solving strategies.

Have had 100% success rate in connecting and matching various with numerous resources ex. job searches, housing, budgeting exercises and financial aides available in their communities.

Create and update treatment plans every 180 days per insurance requirements.

Submit Progress Summaries for 20-25 clients every 2-3 months per insurance requirements.

Active listening and provided training with coping skills, social skills, positive communication skills, and anger management techniques per treatment plan goals and objectives weekly.

Proficient in computer programs CTOne, Word and Excel used for thorough documentation of progress for each client and submitted to billing supervisor weekly.

Proficient at online research used to locate services and resources for my clients.

Securitas Security Services USA and Phase 4 Security

Security Guard

June 2016 - February 2018

In possession of the Louisiana State Guard Card.

Scanned employees in and out of the facility.

Patrols of properties to detect any suspicious activities.

Reported to Security Coordinators daily using written reports.

Write incident reports upon discovery of suspicious activity at the site.

Communicated with workers and visitors on jobsite to create solutions to meet the specific needs of the clients as well as the workers on the jobsite.

Calcasieu Parish School Board:

LeBlanc Middle School and Maplewood Middle School

Substitue Teacher and Full Time Classroom Para Professional

October 2006 - October 2015

Organized daily classroom schedule and curriculum for students with developmental delays and behavioral disorders.

Assumed teaching role to implement curriculum and daily activities for students.

Effectively communicated with parents and staff

Documented goals and objectives for student

Worked with students on written, computer and iPad activities.

The Eye Clinic

Opthalmologist Assistant

June 2002-November 2005

Organized the schedule for various doctors.

Made patient appts and called in prescriptions as needed per doctor requests.

Prepared patients by refracting, checking eye pressure, and dilation before seeing the doctors.

Scribed doctor’s notes into paper charts.

Assisted doctors with minor surgeries and diagnostic testing as needed

Education

Crestview High School

Graduated June 1984

McNeese State University

Major - Sociology

Minor - Psychology

GPA 3.75

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