Katy Abel

Patient Care Coordinator

** **** ** *********, **

***** 317-***-**** ad4aw2@r.postjobfree.com

OBJECTIVE

Devoted, dependable, and skilled employee with seventeen years of experience in multiple facets of the healthcare field. Recognized for highly attuned organizational skills, detail-oriented work, and devotion to quality patient care. Seeking a full-time position in a medical office environment where I can apply the knowledge and skills I have acquired through experience as well as learn and develop new skills.

EXPERIENCE

EDUCATION:

QMA

January 2014

Dayspring Career Institute

Indianapolis, IN

CNA

April 2007

Central Nine Career Center

Greenwood, IN

Core 40

May 2006

Greenwood High School

Greenwood, IN

SKILLS:

-fluency in multiple EHR platforms

-fluency in multiple Microsoft

applications including Teams,

Outlook, Word, and Excel

-touch typing skills at 63 wpm

-knowledge on a large amount of

pharmaceutical drugs

-knowledge of medical terminology

and abbreviations

-skills in collaborating with providers

to ensure the best patient outcomes

possible

-strong organizational skills

January 2024 – February 2024

Clinical Supervisor – Meridian Primary Care

Meridian Medical Services

All patient care coordinator duties for the primary care clinic patients in addition to managing the in person primary care clinic, rooming patients, obtaining vital signs, starting visit notes for providers, drawing labs on clinic patients, supporting our diagnostic and disability supervisor and assisting in rooming those patients and performing pulmonary function tests, pulling spreadsheet of daily patient appointments and ensuring providers are staying on schedule, weekly leadership meetings

July 2023- December 2023

Clinical Supervisor – Meridian Visiting Physicians Meridian Medical Services

All patient care coordinator duties in addition to managing a team of patient care coordinators, interviewing/onboarding, training new coordinators, tracking coordinator productivity among the team, weekly 1:1 meetings with each coordinator to provide extra coaching and address any challenges a coordinator is facing, pulling call statistics for each team member off digital phone system, tracking lab orders on spreadsheets and following up with the appropriate lab to ensure timely completion and receipt of any missing results, pulling daily chart list spreadsheet for team to process charts, pulling all lab results off lab portals and uploading to chart, tracking team attendance and providing verbal/written warnings when appropriate, monitoring punches in time clock system for accuracy of payroll, processing PTO requests for the team and adding to company calendar, monitoring cover my meds website for timely completion of prior authorizations, creating on call calendar rotation for coordinators, tracking on call equipment sign in/out, making sure on call computers are up to date on all software, point of contact for all coordinators having issues with EHR and escalating to EHR IT dept for resolution, handling escalated patient concerns, weekly team meeting of all coordinators

-strong written and verbal

communication skills

-quick learner

-technological savviness

-strong work ethic and dependability

with history of good attendance

-yearning to learn and develop new

skills

February 2023 – July 2023

Patient Care Coordinator – Meridian Visiting Physicians Meridian Medical Services

Responsible for managing a caseload of patients, answering incoming patient calls, triaging/documenting acute patient issues and sending to their provider to develop a plan of care, relaying that plan of care back to the patient, processing patient charts for new orders, sending home health and specialist referrals, requesting medical records from outside providers/hospitals, creating and sending lab and imaging order requisitions, coordinating care for mutual patients with outside specialists or home health providers, refilling routine medications, checking INSPECT and sending requests for controlled substance refills to providers when appropriate, retrieving lab results off multiple lab portals and uploading to patient’s EHR for provider review, calling patient with lab/imaging results once reviewed by provider, uploading signed documents/records to patient’s chart, ordering DME and coordinating coverage of DME with suppliers and insurance, completion of documents requesting more information to complete patient orders, completing prior authorizations for imaging, DME, and medications via phone or online cover my meds, utilizing document electronic signature programs (uploading for signature and retrieving signed documents), covering a week long on call rotation one week a month where I am responsible for answering the phone after hours for urgent patient issues, triaging and communicating with designated on call provider for plan of care April 2022 – February 2023

Medical Appointment Facilitator – Meridian Visiting Physicians Meridian Medical Services

Responsible for going in to homes of homebound patients and facilitating a telehealth appointment to connect technologically challenged seniors to our providers, assisting patients in completion of their new patient paperwork, entering in all diagnoses and medications to EHR, performing electronic medication download histories to ensure accuracy of current medications, utilizing Tytocare equipment to record heart, lung, and bowel sounds to be sent to their provider, utilizing Tytocare equipment otoscope as necessary for throat/ear visualization for related acute issues, obtaining vital signs, administering flu shots.

April 2020 – April 2022

QMA – Hellenic Senior Liiving

AHEPA Senior Living

Prepare and administer medications, perform minor skin treatments/dressings, perform blood glucose testing, answer call lights, assist residents with ADLs, re-order medications, report to nurse on duty any pertinent information or change in resident’s condition, audit medication carts.

November 2019 – April 2020

QMA – The Hearth at Stones Crossing

Prepare and administer medications, perform minor skin treatments/dressings, perform blood glucose testing, answer call lights, assist residents with ADLs, re-order medications, report to nurse on duty any pertinent information or change in resident’s condition. April 2019 – September 2019

QMA • Demaree Crossing

Meridian Senior Living

Prepare and administer medications, perform minor skin treatments/dressings, perform blood glucose testing, answer call lights, assist residents with ADLs, assist with dining services, re-order medications, audit med-carts daily, chart resident care performed in CNA charting binders for patient care, as well as patient’s chart regarding medications. Report to nurse on duty any pertinent information or change in resident’s condition. Contact outside agencies (hospice, home health, MD offices) regarding a patient’s change in condition or need for medication refills, re-ordering hospice pain management medications, monitor/obtain vital signs monthly or daily if on pertinent charting, supervise CNAs on unit for productivity. February 2019 – March 2019

CRMA • Springs of Mooresville

Trilogy Senior Living

Prepare and administer medications, perform minor skin treatments, perform blood glucose testing, report to the charge nurse, assist residents with ADLs, answer call lights, chart care in electronic charting system. March 2016 – February 2019

QMA • Wellington at Southport

Capital Senior Living

Prepare and administer medications, perform minor skin treatments, perform blood glucose testing, answer call lights, assist residents with ADLs, re-order medications from pharmacy, assist in dining services, program call lights for new residents, program new employee’s codes in to call light system, assist with minor housekeeping tasks, assist with minor maintenance services

Contact this candidate